This is a temporary appointment intended for seasonal work that is less than 6 months or 1040 hours from the date of appointment/service year. It is expected this position will be terminated upon completion of the seasons work. The agency may non-competitively rehire an eligible temporary seasonal worker in subsequent years who works less than 6 months or 1040 hours in their service year. At management's discretion, this appointment may be extended up to one-year with the possibility of extending an additional one-year.
As a Visitor Services Specialist your duties will include, but are not limited to, the following:
At a visitor center information desk, answers visitors' questions that are usually routine and repetitive and relate largely to factual situations, e.g., geographical location of facilities, trails, tour routes, boat ramps, and other recreational areas.
At an entrance station, answers visitors' questions and explains regulations covering common refuge use situations (such as field station rules and regulations).
Collects fees, sells permits, and safeguards and balances collected funds.
Maintains records on accountable permits and stock items.
Controls vehicular traffic.
Operates audio visual equipment during interpretative talks, demonstrations, or meetings.
Resume (See "Required Documents"). Failure to provide ALL required information on your resume will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all information is provided on resume.
Eligibility and Supporting documents - You will ONLY be considered for the eligibilities that you select "yes" to AND submit the required supporting documentation, as listed in the Required Documents section.
Suitability for employment, as determined by background investigation
Driver's License: Selectees may be required to possess and maintain a valid State driver's license at all times during their tenure.
Individuals assigned male at birth after 12-31-59 must be registered for Selective Service. To verify registration visit SSS.gov.
Uniform: Official U.S. Fish and Wildlife Service uniform MAY be required.
Qualifications
Only experience and education obtained by 12/11/2023 will be considered.
In order to qualify for this position you must possess Minimum Qualification for this grade level.
Minimum Qualification [GS-3]
6 months of general experience in administrative, professional, technical, investigative, or other responsible work that provided me with a familiarity with natural or cultural history; fish or wildlife habitat characteristics; techniques of resource protection and use; recreational use of public lands and facilities; enforcement of laws, rules, or regulations; fire prevention techniques and fire suppression methods; or the practice of interpersonal relations skills in dealing with the general public AND 3 months of specialized experience that demonstrate the knowledge, skills, and abilities necessary to perform successfully the duties of the position. My experience is in technical, administrative, or scientific work, fish and wildlife management, recreation management, law enforcement, or other park-related work. Note: Examples of qualifying specialized experience include, but are not limited to, the following: park guide or tour leader; law enforcement or investigative work; Archaeological or historical preservation research work; forestry and/or fire management work in a park, recreation, or conservation area; management, assistant, or program specialist work related to protection, conservation, or management of park areas or similar operations. OR
Successful completion of 1 year of study above the high school level at an accredited college or university that included at least 6 semester hours in any combination of the following courses: natural resource management, natural sciences, earth sciences, history, archaeology, anthropology, park and recreation management, law enforcement/police science, social sciences, museum sciences, business administration, public administration, behavioral sciences, sociology, or other closely related subjects pertinent to the management and protection of natural and cultural resources. (Transcript(s) must be provided to support educational claims). OR
A combination of education and experience as described in 1 and 2 above which together equals 100% of the requirement
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
PROOF OF EDUCATION: All applicants who are using education or a combination of education and experience to qualify must submit copies of official or unofficial transcripts which include grades, credit hours earned, major(s), grade point average or class ranking, institution name, and student name. If any required coursework is not easily recognizable on transcripts, or if you believe a portion of a particular course can be credited toward meeting an educational requirement, you must also provide a memorandum on letterhead from the institution's registrar, dean, or other appropriate official stating the percentage of the course that should be considered to meet the requirement and the equivalent number of units. Unofficial transcripts are acceptable; however, if you are selected for the position, you will be required to produce the original official transcripts.
PASS/FAIL COURSES: If more than 10 percent of your undergraduate course work (credit hours) were taken on a pass/fail basis, your claim of superior academic achievement must be based upon class standing or membership in an honor society.
GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/
Additional information
PCS - Not Authorized
Telework: This position is not suitable for telework
Government Housing: is Available
Additional Vacancies: One or more positions may be filled from applications received under this announcement in the advertised office or other U.S. Fish & Wildlife Service offices in the local commuting area.
Temporary Benefits:Most Federal employees earn both annual and sick leave. For additional information, visit Leave Administration. Effective January 2015, employees on temporary appointments may be eligible for health benefits through the Federal Employees Health Benefits program and, if eligible, will receive the same government contribution as full-time permanent employees. To be eligible for consideration, temporary employees working full-time or part-time must be on appointments expected to last at least 90 days, or be on an intermittent work schedule and expected to work 130 hours per month for at least 90 days. Employees electing to participate in the FEHB will be responsible for the employee share of the premium while on the official agency roles, which is deducted from bi-weekly earnings. After separating from federal employment, employees will be offered to continue participation in FEHB under the Temporary Continuation of Coverage (TCC) option. Employees electing to continue coverage under the TCC provision will be responsible for the full premium amount plus a 2% administration fee.
Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP): CTAP/ICTAP provides placement assistance to permanent Federal employees who are surplus, displaced, or involuntarily separated. Applicants claiming CTAP/ICTAP eligibility must submit a copy of their most recent performance appraisal, proof of eligibility, and most current SF-50 noting position, grade level, and duty location with their application. To be considered under CTAP/ICTAP, applicants must be well-qualified (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), score at least 85 on the assessment questionnaire, and be able to perform the duties of the position upon entry.
For information on CTAP and ICTAP visit: OPM's Employee Guide to Career Transition
Reasonable Accommodation: The USFWS provides reasonable accommodations to applicants with disabilities. Please visit USAJOBS Help Center | Reasonable accommodation policy if you need a reasonable accommodation for any part of the application and hiring process.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, a review of your resume and supporting documentation will be used to determine whether you meet the qualification requirements listed on this announcement. If you meet the qualifications your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. Note: If, after reviewing your resume and supporting documentation, a determination is made that you have inflated your qualifications which resulted in you being listed in the highest quality category, you may lose consideration, or be assigned to a lower quality category for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Skill in communicating information to varied audiences.
Ability to perform gate management.
Ability to control ticket funds.
Ability to perform park or visitor site maintenance.
All qualified candidates will be assigned to a quality category. The category assignment is a measure of the degree in which your background matches the competencies required for this position. The category ratings for this position are: Best Qualified, Well Qualified, and Qualified
The category rating process protects the rights of veterans by placing them ahead of non-preference eligibles within each quality category. Veterans' preference eligibles who meet the qualification requirements and who have a compensable service-connected disability of at least 10 percent will be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher).
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You must submit a complete application package. We will not make assumptions about your experience and/or education.
Required Documents:
1. Resume: You are highly encouraged to use USAJOBS Resume Builder to ensure all required information is included in your Resume. If you use your own resume, curriculum vitae, or any other written form you choose then you must describe your job-related qualifications that includes beginning and ending dates for paid and non-paid work experience, hours worked per week, month and year of employment for each job title listed, and description of job duties. Include name and address of employer; supervisor name and telephone number. Additional information on what to include can be found here. Your experience needs to address every required qualification. Note: Failure to provide ALL required information on your resume will result in loss of consideration due to an incomplete application package.
Additional Documentation, if applicable: 1. College Transcripts: Unofficial transcripts are acceptable. A copy of your official transcripts may be required if you are selected. 2. Cover Letter
3. Veterans' Preference Documentation: If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must attach a copy of your DD-214 Member Copy 2 or 4 showing you were honorably discharged. If you are claiming 10-point veterans' preference, you must attach an SF-15, Application for 10-Point Veterans' Preference in addition to the proof required by that form (i.e. VA letter). You may not be awarded preference if you do not attach the correct Veteran Documentation as specified above. 4. CTAP/ICTAP Documentation: If you are applying under CTAP or ICTAP, you MUST submit proof of eligibility under 5 CFR 330.602(a) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of your most recent performance rating, and a copy of your most recent SF-50 (Notification of Personnel Action) showing your position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP or ICTAP eligible.
Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Review the appointment eligibility criteria in the application preview linked below. The eligibility section of the application allows you to choose how you wish to be considered for this vacancy announcement. You will ONLY be considered for the eligibilities that you select "yes" to and submit the required supporting documentation, as listed in the Required Documents section or the application text.
To apply for this position, you must provide a complete Application Package. See required documents section.
Click 'Apply' to create an account or log in to your existing USAJOBS account.
Please ensure you check the acknowledgement checkbox then click the Submit Application button to submit your application.
Applications must be received by 12/11/2023, 11:59pm ET to receive consideration.
Check application status by logging into your USAJOBS account, in Applications tab, click the position title you applied to for the status. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Division of Human Resources
5275 Leesburg Pike
Falls Church, VA 22041
US
Next steps
Once you submit all the required documents and the online application in USAJOBS, you will receive an acknowledgement email that your submission was successful. After the evaluation process is complete, you will be notified of your status and/or referral to the hiring official. If further evaluation or interviews are required, you will be contacted by the hiring official.
You will be notified if this job is filled or canceled. Timelines for this process vary widely.
You may check the status of your application at any time by logging in to your USAJOBS account as we will not be responding to inquiries about the status of applications as long as the system has been updated.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
You must submit a complete application package. We will not make assumptions about your experience and/or education.
Required Documents:
1. Resume: You are highly encouraged to use USAJOBS Resume Builder to ensure all required information is included in your Resume. If you use your own resume, curriculum vitae, or any other written form you choose then you must describe your job-related qualifications that includes beginning and ending dates for paid and non-paid work experience, hours worked per week, month and year of employment for each job title listed, and description of job duties. Include name and address of employer; supervisor name and telephone number. Additional information on what to include can be found here. Your experience needs to address every required qualification. Note: Failure to provide ALL required information on your resume will result in loss of consideration due to an incomplete application package.
Additional Documentation, if applicable: 1. College Transcripts: Unofficial transcripts are acceptable. A copy of your official transcripts may be required if you are selected. 2. Cover Letter
3. Veterans' Preference Documentation: If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must attach a copy of your DD-214 Member Copy 2 or 4 showing you were honorably discharged. If you are claiming 10-point veterans' preference, you must attach an SF-15, Application for 10-Point Veterans' Preference in addition to the proof required by that form (i.e. VA letter). You may not be awarded preference if you do not attach the correct Veteran Documentation as specified above. 4. CTAP/ICTAP Documentation: If you are applying under CTAP or ICTAP, you MUST submit proof of eligibility under 5 CFR 330.602(a) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of your most recent performance rating, and a copy of your most recent SF-50 (Notification of Personnel Action) showing your position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP or ICTAP eligible.
Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Review the appointment eligibility criteria in the application preview linked below. The eligibility section of the application allows you to choose how you wish to be considered for this vacancy announcement. You will ONLY be considered for the eligibilities that you select "yes" to and submit the required supporting documentation, as listed in the Required Documents section or the application text.
To apply for this position, you must provide a complete Application Package. See required documents section.
Click 'Apply' to create an account or log in to your existing USAJOBS account.
Please ensure you check the acknowledgement checkbox then click the Submit Application button to submit your application.
Applications must be received by 12/11/2023, 11:59pm ET to receive consideration.
Check application status by logging into your USAJOBS account, in Applications tab, click the position title you applied to for the status. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Division of Human Resources
5275 Leesburg Pike
Falls Church, VA 22041
US
Next steps
Once you submit all the required documents and the online application in USAJOBS, you will receive an acknowledgement email that your submission was successful. After the evaluation process is complete, you will be notified of your status and/or referral to the hiring official. If further evaluation or interviews are required, you will be contacted by the hiring official.
You will be notified if this job is filled or canceled. Timelines for this process vary widely.
You may check the status of your application at any time by logging in to your USAJOBS account as we will not be responding to inquiries about the status of applications as long as the system has been updated.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
