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This job is open to

Clarification from the agency

Career transition (CTAP, ICTAP, RPL), Federal employees - Competitive service, Individuals with disabilities, Military spouses, Veterans; Applications will be accepted from current Federal employees serving on career or career-conditional appointment in the Competitive Service, former Federal employees with reinstatement eligibility, persons eligible under special hiring authorities including Schedule A and VEOA, and CTAP/ICTAP eligible candidates in the local commuting area.

Duties

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The Senior Strategic IT Operations Advisor is critical to the development of long-term transformational strategies that will promote the timely delivery of products across USPTO, as well as early identification of risks delaying delivery and coordinating the recommendation of alternative solutions. Through direct engagement with Business Unit (BU) representatives across USPTO and within all levels of product lines, the individual is responsible for leading, coordinating, and ensuring successful implementation of a wide variety of IT and OCIO programs.

As a Senior Leader, the Senior Strategic IT Operations Advisor:

Seeks to optimize business value and prioritize all significant IT work for the OCIO, within and across all Product Lines to deliver greater business value, both strategically and tactically.
Serves as a decision maker to not only consider options under their and the OCIO's control, but also seeks to understand how alternatives coincide with other components of the Agency - either creating or depleting value overall.
Defines, tracks and refines measurable business benefits across the spectrum of programs and products within the Enterprise Infrastructure Product Line (EIPL). Ensure a disciplined approach to Product management by utilizing proven IT management methods (e.g. Agile) focused on, but not limited to: 1) start-up decisions, 2) investment maintenance, and 3) fulfillment of exit strategy. Additionally, you may be expected to innovate around barriers that restrict such methods by collaborating with appropriate USPTO subject matter experts and identifying approaches consistent with federal government policy and law.
Meets with key customers, senior management officials and executives to assess customer satisfaction, explain organization policy and procedures, resolve significant problems, and facilitate mission accomplishment. Lead the analysis of requirements through interactions with business users, subject matter experts and product team members.
Leads the integration of Products across the entire IT spectrum in a timely and complete manner through effective communication, collaboration and flexibility in resource allocations across all OCIO organizations and all Products to identify, develop, leverage and promote enterprise capabilities to include economies of scale, technology reuse, best practices and lessons learned.
Leads a matrix team of technical experts and Lead Product Owners to achieve optimal results.
Provides authoritative guidance to the Office Directors and Senior Level OCIO leadership on all aspects necessary to successfully deliver and operate an IT Infrastructure, such as the planning, engineering, design, development, legacy application and system migration, stabilization and sustainment, system integration, testing, security, availability/redundancy, disaster recovery capability, maintenance and operations.

Requirements

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Conditions of employment

Applicants will only be accepted from United States Citizens and Nationals.
Required to pass a background investigation and fingerprint check.
Must be registered for Selective Service, if applicable (www.sss.gov)

Qualifications

Specialized experience for this position includes:

Demonstrated work experience having led and managed multiple (3 or more) agency-wide IT programs for the replacement and improvement of IT systems or infrastructure.
Extensive experience as a senior IT project/product/program/leader for large multi-year IT infrastructure investments ($100 M+) working in a matrix organization with multiple stakeholders.

Applicants are required to input narrative responses to the Professional/Technical Qualifications (PTQs) in the text boxes as prompted by USAJobs. Each PTQ has a 10,000-character limit (to include spaces) that must be adhered to. Do not write "see resume". Uploaded documents addressing the PTQs will not be accepted.

The Professional Technical Qualifications (PTQs) for this position are:

Demonstrated experience driving large, cross-functional IT programs or products involving coordination of with multiple stakeholders at various levels of the organization and how you managed the performance, budget, revenue targets and delivery of a major Information Technology program or initiative including managing large Product budgets and significant revenue targets.
Demonstrated experience working with a broad and diverse user community to gather requirements, develop and validate solutions, and communicate complex technical issues to nontechnical stakeholders, peers and all levels of executive leadership. Include in your answer your demonstrable ability translating business requirements into system solutions, with experience developing blended multi-disciplinary teams in a matrix environment while gaining acceptance of deliverables with the user community.
Demonstrated enterprise level experience through the use of Agile, Scrum, Kanban or similar methodology, in the design, engineering, integration and implementation of a large variety of heterogeneous IT technologies across multiple data centers, network, security, monitoring, storage, databases, platform and virtualization services.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no education requirement for this position.

Additional information

Probationary Period: You will be required to serve a one-year probationary period.

If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information.

This is a Non-Bargaining Unit position. This is a Public Trust position and has a risk level designation of 'moderate'.

Background Investigation: If selected for this position, you may be required to complete a Declaration for Federal Employment (OF-306), which includes a fingerprint and credit check, to determine your suitability for Federal employment and to authorize a background investigation.

The USPTO participates in E-Verify. For more information on E-Verify, please visit http://www.dhs.gov/files/programs/gc_1185221678150.shtm.

All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.

More than one selection may be made from this announcement if additional identical vacancies in the same title, series, grade, and unit occur within 90 days from the date the certificate was issued.

The Ethics in Government Act of 1978, as amended, requires senior officials in the executive, legislative and judicial branches to file public reports of their finances as well as other interests outside the Government. If selected for this position you will be required to file a Financial Disclosure Report (OGE Form 278). The OGE 278 is available to the public. The primary purpose of disclosure is to assist agencies in identifying potential conflicts of interest between a filer's official duties and the filer's private financial interests and affiliations.

The United States Patent and Trademark Office is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. If you believe that you have been discriminated against and would like to file an EEO complaint, you must do so within 45 days of the date of the alleged discriminatory act. Claims of employment discrimination must be submitted to the attention of the USPTO's Office of Equal Employment Opportunity & Diversity via email (oeeod@uspto.gov) or phone (571-272-8292).

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

To be considered for this position, you must demonstrate in your application package that you meet the minimum specialized experience as defined under the "Qualifications" section, answer the Professional Technical Qualifications (PTQs), and submit a detailed resume that fully supports your answers to the PTQs and specialized experience.

*Applicants must use the USA Jobs text boxes to submit their narrative responses to the PTQs. Do not write "see resume" or "see attached documents". Each PTQ has a 10,000-character limit (to include spaces) that must be adhered to. Uploaded documents addressing the PTQs will not be accepted.

Your responses to the PTQs and resume will be evaluated by a Human Resources Specialist and/or a subject matter expert. Falsifying your background, education, and/or experience is cause for not hiring you or for changing your scored responses to questions you've answered, which may affect your overall final score. Please note that a complete application is required for consideration. (Please review the "Required Documents" section of this job announcement to see what must be included in a complete application).

To preview PTQs click below.

https://apply.usastaffing.gov/ViewQuestionnaire/11951323

Required Documents

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A complete application consists of:

A resume or any other written format you choose to describe your job-related qualifications: Your resume should indicate your citizenship and should list your educational and work experience including job titles, salary, employment dates, duties and accomplishments, experience and how it relates to the Professional Technical Qualifications (PTQs) in the job announcement. Please Note: Responses to job questions that are not fully supported by the information in your resume may result in adjustments to your rating.
Narrative responses to the PTQs: Do not write "see resume". Applicants are required to input narrative responses to the PTQs in the text boxes as prompted by USAJobs. Each PTQ has a 10,000-character limit (to include spaces) that must be adhered to.
Notification of Personnel Action (SF-50) - Please submit a current SF-50 if you are a current or former Federal Employee. Your status eligibility and highest permanent grade/step/salary held in the Federal service will be validated with a copy of your most recent SF-50, "Notification of Personnel Action".
Veterans' Preference documentation: If you are a veteran with preference eligibility, you will be asked to submit a copy of your DD-214 containing your discharge disposition, dates of service, and rank. If you are a preference eligible claiming a service connected disability of 10 percent or more, you will be asked to submit documentation (i.e. a letter dated 1991 or later from the Department of Veterans Affairs or from a branch of the Armed Forces) certifying to the veteran's present receipt of compensation. Veterans must include dates of military service within the automated application process, and submit a copy of each Certificate of Release or Discharge from Active Duty, DD-214.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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*If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you must disclose this information within your application.

You MUST apply online. If you experience difficulties with the application process or do not have access to a computer, please contact the HR Specialist listed as the point of contact before the closing date of this job announcement.

If you are a new user to the USAJobs Site and have never registered for an account; you will first need to create an account profile with your basic contact information and a resume to begin applying. You must be a registered USAJobs user AND you must be signed-in to your account in order to apply for this position. For help setting up an account or for general help using USAJobs, go to USAJobs Help Page. Once you have gathered all of the required information and are ready to begin the application process, click the "APPLY" button at the right side of the page. You will then be directed away from USAJobs to the Department of Commerce application site for USPTO. You must click "Submit" at the end of the application process to send your application for consideration.

To return to your saved application, log in to your USAJOBS account at http://www.usajobs.gov/ and click on "Applications." Click on the position title, then select "Update Application." If you experience any difficulties with the application site, help is available! OPM has a Help feature on each page. Use this option when you need assistance.

All required supporting documents will be collected electronically via the USAJobs "Saved Documents" feature.

Personally Identifiable Information (PII)

Please ensure that you have removed all PII on from all documents prior to submitting or uploading your applications material. PII is defined as information that can be traced back to a specific individual and potentially compromise their security or privacy. Examples of PII include: date of birth, Social Security Number, and place of birth. A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.

Agency contact information

Clarie Clemons

Phone: 571-272-1392
Email: clarie.clemons@uspto.gov

Address: EXRD - Office of the Chief Information Officer
550 Elizabeth Lane
Alexandria, VA 22314
US

Next steps

Candidates are evaluated by an executive rating panel based on the degree to which they meet the PTQs and considering the applicant's education, work-related experience, training, awards, and professional recognition, as set forth in the materials submitted by the candidates and placed in one of three pre-defined quality categories. These categories are "Highly Qualified", "Well Qualified" and "Qualified." Candidates placed in the highest quality category will be identified for referral to the hiring manager and may be invited for an interview.

You will receive notification through USAJOBS at each of the following points during the application process: (1) application received; (2) applicant assessed for qualifications; (3) applicant referred or not referred; and (4) selected or not selected.

You can check the status of your application by accessing the USAJOBS website at http://usajobs.gov/ and clicking on "Track Your Online Application." You may also sign up to receive automatic emails anytime the status of your application has changed by logging in to your USAJobs account, editing your profile, and changing the "Notification Settings" to indicate that you want to be notified by email when the status changes. Information regarding the status of your application should be updated in the system within two weeks after the closing date of this job announcement.

Required Documents

Help

A complete application consists of:

A resume or any other written format you choose to describe your job-related qualifications: Your resume should indicate your citizenship and should list your educational and work experience including job titles, salary, employment dates, duties and accomplishments, experience and how it relates to the Professional Technical Qualifications (PTQs) in the job announcement. Please Note: Responses to job questions that are not fully supported by the information in your resume may result in adjustments to your rating.
Narrative responses to the PTQs: Do not write "see resume". Applicants are required to input narrative responses to the PTQs in the text boxes as prompted by USAJobs. Each PTQ has a 10,000-character limit (to include spaces) that must be adhered to.
Notification of Personnel Action (SF-50) - Please submit a current SF-50 if you are a current or former Federal Employee. Your status eligibility and highest permanent grade/step/salary held in the Federal service will be validated with a copy of your most recent SF-50, "Notification of Personnel Action".
Veterans' Preference documentation: If you are a veteran with preference eligibility, you will be asked to submit a copy of your DD-214 containing your discharge disposition, dates of service, and rank. If you are a preference eligible claiming a service connected disability of 10 percent or more, you will be asked to submit documentation (i.e. a letter dated 1991 or later from the Department of Veterans Affairs or from a branch of the Armed Forces) certifying to the veteran's present receipt of compensation. Veterans must include dates of military service within the automated application process, and submit a copy of each Certificate of Release or Discharge from Active Duty, DD-214.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

*If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you must disclose this information within your application.

You MUST apply online. If you experience difficulties with the application process or do not have access to a computer, please contact the HR Specialist listed as the point of contact before the closing date of this job announcement.

If you are a new user to the USAJobs Site and have never registered for an account; you will first need to create an account profile with your basic contact information and a resume to begin applying. You must be a registered USAJobs user AND you must be signed-in to your account in order to apply for this position. For help setting up an account or for general help using USAJobs, go to USAJobs Help Page. Once you have gathered all of the required information and are ready to begin the application process, click the "APPLY" button at the right side of the page. You will then be directed away from USAJobs to the Department of Commerce application site for USPTO. You must click "Submit" at the end of the application process to send your application for consideration.

To return to your saved application, log in to your USAJOBS account at http://www.usajobs.gov/ and click on "Applications." Click on the position title, then select "Update Application." If you experience any difficulties with the application site, help is available! OPM has a Help feature on each page. Use this option when you need assistance.

All required supporting documents will be collected electronically via the USAJobs "Saved Documents" feature.

Personally Identifiable Information (PII)

Please ensure that you have removed all PII on from all documents prior to submitting or uploading your applications material. PII is defined as information that can be traced back to a specific individual and potentially compromise their security or privacy. Examples of PII include: date of birth, Social Security Number, and place of birth. A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.

Agency contact information

Clarie Clemons

Phone: 571-272-1392
Email: clarie.clemons@uspto.gov

Address: EXRD - Office of the Chief Information Officer
550 Elizabeth Lane
Alexandria, VA 22314
US

Next steps

Candidates are evaluated by an executive rating panel based on the degree to which they meet the PTQs and considering the applicant's education, work-related experience, training, awards, and professional recognition, as set forth in the materials submitted by the candidates and placed in one of three pre-defined quality categories. These categories are "Highly Qualified", "Well Qualified" and "Qualified." Candidates placed in the highest quality category will be identified for referral to the hiring manager and may be invited for an interview.

You will receive notification through USAJOBS at each of the following points during the application process: (1) application received; (2) applicant assessed for qualifications; (3) applicant referred or not referred; and (4) selected or not selected.

You can check the status of your application by accessing the USAJOBS website at http://usajobs.gov/ and clicking on "Track Your Online Application." You may also sign up to receive automatic emails anytime the status of your application has changed by logging in to your USAJobs account, editing your profile, and changing the "Notification Settings" to indicate that you want to be notified by email when the status changes. Information regarding the status of your application should be updated in the system within two weeks after the closing date of this job announcement.