Who May Be Considered:
- Status Candidates
- Land Management Eligibles under the Land Management Workforce Flexibility Act.
- View common definitions of terms found in this announcement.
Joining CISA means being part of the team focused on securing the Nation's physical and cyber infrastructure against threats to public health and safety, economy, and national security; we Defend Today, Secure Tomorrow. Within CISA, the Office of the Chief External Affairs Officer is the chief spokesperson for all agency engagement with the media and Congress and leads the communications' strategy and message coordination on agency policies, plans, programs, key initiatives and actions across all external stakeholders, including the media, Congress and industry.
Visit www.cisa.gov to learn more about CISA and how you can be part of the team to Defend Today; Secure Tomorrow.
In this position, you will serve as an Administrative Specialist. Typical work assignments include:
- Supporting business operations by providing full range of administrative services to office leadership and staff.
- Providing travel support for staff to include preparing travel authorizations, expense vouchers, making travel arrangements, answering/researching travel related questions and maintaining travel associated files.
- Updating and maintaining distribution lists and shared mailboxes, call down lists, and similar office management requirements.
Occasional travel - You may be expected to travel 1-5 night per month for this position.
Job family (Series)
Conditions of Employment
- You must be a U.S. citizen to apply for this position.
- You must successfully pass a background investigation.
- Selective Service registration required.
- You must be able to obtain and hold a Non-Sensitive Public Trust security clearance.
- Complete the initial online assessment and USAHire Assessment, if required
- New employees must serve a one year probationary period.
- You must submit to a drug test and receive a negative test result prior to appointment to this position. After appointment, you may be subject to periodic random drug testing.
- Relocation expenses are not authorized. Other recruitment incentives may be authorized.
- This position has been designated excluded from bargaining unit representation under the national security provision of 5 U.S.C. § 7112(B)(6).
- All employees are required to participate in Direct Deposit/ Electronic Funds Transfer for salary payments.
- Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
- Interviews may be required for this position. Failure to complete the interview may result in removal from further consideration. The interview process may consist of in-person or phone panel interview.
QualificationsYou qualify for the GS-09 grade level (starting salary $60,129) if you possess one of the following:
A. Have one year of full-time specialized experience at the GS-07 grade level in the Federal service or equivalent experience in the private or public sector performing the following duties:
- Providing full range of administrative and office management services to include maintaining records, data entry, gathering information for dashboards and reports and updating policies and standard operating procedures;
- Preparing correspondence, reports, daily binders, spreadsheets, and other documents; and
- Resolving program issues to communicate solutions and answers.
B. Have successfully completed a master's or equivalent degree OR 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. NOTE: A copy of your transcripts must be included with your application to support this response.
C. Have a combination of experience described in A above and graduate education described in B above. When combining education and experience, first take the total number of semester hours (or equivalent) earned and divide by 54 semester hours (or equivalent); then take the total number of months of experience and divide by 12 months; finally, add the two percentages. The total must equal at least 100 percent to qualify. NOTE: A copy of your transcripts must be included with your application to support this response.
You qualify for the GS-11 grade level (starting salary $72,750) if you possess one of the following:
A. Have one year of full-time specialized experience at the GS-09 grade level in the Federal service or equivalent experience in the private or public sector performing the following duties:
- Coordinating all administrative functions necessary for efficient office operation to include report development and coordination, scheduling and organizing meetings, arranging logistics, developing agendas and preparing meeting minutes;
- Maintaining records, administrative documents, and resources on SharePoint sites and in shared directories; and
- Planning and administering management and administrative projects for the identification and resolution of procedural or factual issues.
B. Have successfully completed a Doctorate or Ph.D., or equivalent degree, or three (3) full years of progressively higher level graduate education leading to such at degree; at an accredited college or university in a field that provided the knowledge, skills, and abilities necessary to do the work. Such fields include business administration, public administration, statistics, finance, and management. NOTE: A copy of your transcripts must be included with your application to support this response.
C. Have a combination of experience described in A above and graduate education described in B above. When combining education and experience, first take the total number of semester hours (or equivalent) earned and divide by 36 semester hours (or equivalent); then take the total number of months of experience and divide by 12 months; finally, add the two percentages. The total must equal at least 100 percent to qualify. NOTE: A copy of your transcripts must be included with your application to support this response.
National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Qualifications Must Be Met
The qualification requirements listed above must be met by the closing date of this announcement.
NOTE: Your resume must support your responses to the online questionnaire, the qualification and time-in-grade requirements. Failure to do so will result in an ineligible rating.
Time-in-Grade Requirements: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying).
NOTE: Current and former employees MUST submit a copy of their SF-50 Form which shows competitive service appointment ("position occupied" block 34 on the SF-50 should show a "1"), tenure group (block 24 should show a 1 or 2), grade, and salary. If you are applying for a higher grade, please provide the SF-50 Form which shows the length of time you have been in your current/highest grade (examples of appropriate SF-50s include appointment, reassignment, with-in grade/range increase and promotion actions). Please note: Pay adjustments and awards do not include the length of time in your current position, therefore, they are NOT acceptable. If you have promotion potential in your current position, please provide proof. Employees applying with an interchange agreement must provide proof of their permanent appointment.
You MUST meet all qualification requirements, including Time-in-Grade, by the closing date of this announcement. Qualification AND time-in-grade claims will be subject to verification.
Note about the information provided in your resume and supporting documentation: Your experience (paid and unpaid), education, awards, training and self-development will be evaluated as it relates to the position based upon the information provided in your resume/application and any other supporting documents.
Veterans, Peace Corps/VISTA volunteers, persons with disabilities, and those covered under the Interchange Agreement possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the documentation that is required, click on the links in Who May Be Considered section or contact the Servicing Human Resources Office listed at the bottom of this announcement.
Interagency/Career Transition Assistance Program (I/CTAP) Eligibles: If you have never worked for the federal government, you are not I/CTAP eligible. View information about I/CTAP eligibility on OPM's Career Transition Resources website. To be considered well qualified under I/CTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the required documents section of this announcement.
Education must be from an accredited institution recognized by the U.S. Department of Education. For additional information, refer to the U.S. Department of Education web site at http://www.ed.gov.
Submit a copy of your college transcript (unofficial is acceptable) or you may submit a list with all of your courses, grades, semester, year, and credit for the courses.
Foreign Education: Education completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the United States. For example, specific courses accepted for college-level credit by an accredited U.S. college or university, or foreign education evaluated by an organization recognized for accreditation by the Department of Education as education equivalent to that gained in an accredited U.S. college or university. It is your responsibility to provide such evidence with your application. See Recognition of Foreign Qualifications for more information.
All materials must be submitted by the closing date of the announcement.
Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.
Merit promotion and/or non-competitive referral lists may be issued based on the needs of the agency.
More than one selection may be made from this announcement.
Appointments are subject to the availability of funds.
DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select Benefits. Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
All employees are required to participate in Direct Deposit/ Electronic Funds Transfer for salary payments.
If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.
DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here:
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
- Attention to Detail
- Customer Service
- Decision Making
- Interpersonal Skills
- Stress Tolerance
In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.
Candidates who apply under Competitive Merit Promotion procedures will undergo a quality review to determine if they are best qualified based on the content of their resume and their responses to the questionnaire. Best qualified candidates will be referred if all required supporting documentation has been provided.
Candidate who apply under Noncompetitive and Special Hiring Authorities procedures will undergo a quality review to determine if they are minimally qualified based on the content of their resume, supporting documentation submitted and their responses to the assessment questionnaire.
If you are determined qualified, you may be referred to the hiring manager for consideration and may be called for an interview. Preview the Application Questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/11151445
To apply for this position, you must submit a complete Application Package which includes:
- Your resume showing work schedule, hours worked per week, dates of employment and duties performed
- Your Notification of Personnel Action (SF-50) to show proof of time-in-grade (examples of appropriate SF-50s include appointment, reassignment, with-in grade/range increase and promotion actions)
- Other supporting documents:
- Cover Letter, optional
- Official or unofficial College Transcript(s) , if qualifying based on education
- Veterans' Preference documentation, if applicable (e.g., DD-214 Member Copy 4 showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)
- Your responses to the job questionnaire and the USA Hire Competency Based Assessment
- If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.
- If your application is rated as well-qualified (score 85 or above) and you are claiming special priority selection rights under the Interagency/Career Transition Assistance Program (I/CTAP)? You must submit:
- 1) a copy of your agency notice;
- 2) a copy of your most recent performance rating; and
- 3) a copy of your most recent SF-50, Notification of Personnel Action, noting your current position, grade level, and duty location.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration.
The application process is as follows:
- To begin the application process, click the Apply Online button.
- Answer the questions presented in the application and attach all necessary supporting documentation.
- Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date.
- After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you both on screen and via email notification. The email may be routed to your "Spam" or "Junk" folder.
- If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements.
- Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found on the Additional Application Information page that can be located in the application record in your USAJOBS account.
To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https://my.usajobs.gov/Account/Login). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: https://my.usajobs.gov/Account/Login. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application, including the invitation to take the USA Hire assessment. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Agency contact information
Philadelphia Services Branch
AddressCybersecurity and Infrastructure Security Agency
1616 N. Fort Myer Dr.
CISA-FMD Stop 0380
Arlington, VA 20598-0380
Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Americans with Disabilities Act (ADA)
Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
For more information on applying for Federal employment, please visit USAJOBS.
Thank you for your interest in the Department of Homeland Security, Cybersecurity and Infrastructure Security Agency!
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Legal and regulatory guidance
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/607481700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.