Health and Human Services (HHS) serves millions of Americans with diverse health care needs. Join the offices of the Chief Information Officer and Chief Technology Officer to help us modernize IT environments across the agency. Assist us with health care modernization efforts such as guiding IT policy, creating new requirements to improve processes, identifying data patterns and insights, and strategizing new and ongoing HHS projects and initiatives.
Summary
Health and Human Services (HHS) serves millions of Americans with diverse health care needs. Join the offices of the Chief Information Officer and Chief Technology Officer to help us modernize IT environments across the agency. Assist us with health care modernization efforts such as guiding IT policy, creating new requirements to improve processes, identifying data patterns and insights, and strategizing new and ongoing HHS projects and initiatives.
This job will close when we have received 100 applications which may be sooner than the closing date.
These four roles are available under this job posting. You may apply for up to two (2) using the Apply button.
IT Specialist Generalist
As an Information Technology (IT) Specialist, you'll foster dialog and decision making by clearly and concisely presenting the data-driven information and recommendations that allow HHS to create, implement, and support information technology services. You'll also collect and analyze data to develop policy and provide oversight and governance for U.S. health and human services.
IT Customer Support Specialist
As an IT Customer Support Specialist, you'll work with other specialists in an ever-changing environment to plan and deliver IT support services to the workforce innovating the future of health care. You may assist users with technical installation, configuration and troubleshooting, evaluate new and existing technical IT products and business requirements, plan new projects, manage physical assets, train users, and collect and analyze data for process improvement.
IT Data Management Specialist
As an IT Data Management Specialist, you'll develop systems for acquiring, storing, and retrieving data at HHS. You'll improve data quality, identify patterns, and visualize results so that data-driven insights will become organizational standards that drive action. You'll also work with others to anticipate, analyze, and define data requirements and ethics, and then create policies and best practices based on those requirements. You may also evaluate and govern the use of new data technologies.
IT Policy and Planning Specialist
As an IT Policy and Planning Specialist, you'll develop the policies, procedures, and requirements for IT activities that inform how HHS delivers modern health care. You'll work with others to review and guide policy needs, and define agreements with internal and external customers. You may also manage vendor relationships, including analyzing prior purchases for consolidation or alternative procurement approaches, negotiating discounts, preparing acquisitions, and managing contracts.
Customer Support (required only if you choose the IT Customer Support Specialist role): Works with internal and external users to address technical issues with hardware and software, anticipate user needs, install new software, maintain existing systems, and manage physical assets. Analyzes data to drive decisions and effectively support users.
Data Analysis (required only if you choose the IT Data Analyst Specialist role): Understands methods for ethically acquiring, storing, and retrieving data. Anticipates changes to data requirements. Evaluates and governs the use of new data technologies and architectures.
Policy and Planning (required only if you choose the IT Policy and Planning Specialist role): Quickly understands and grasps existing policies and procedures within an organization. Revises and crafts policies based on new laws, policy norms, and business needs. Clearly communicates policy guidance and changes to terms, conditions, and agreements.
You may be expected to travel for this position.
Qualifications
Subject matter experts will evaluate the first two pages of your resume based on these competencies. You must have at least a year demonstrating accomplishment of the duties and competencies described below.
Analytical Ability (required for all roles): Approaches problems quantitatively and displays critical thinking and problem-solving abilities. Breaks down complex problems into component parts. Defines and tracks key metrics to make data-driven decisions.
Managing Without Authority (required for all roles): Builds influence in organizations without relying on formal titles or roles, and uses that influence to achieve project success. Gains commitments from leaders and team members without formal reporting structures in place. Shares credit, understands and empathizes with others, and recognizes how different people value different incentives.
Stakeholder Engagement (required for all roles): Cultivates relationships with key internal and external stakeholders. Has superior communication skills that enable successful understanding and cooperation across all levels of an organization, including executive leadership.
Technical Communication (required for all roles): Explains technical concepts to both technical and non-technical audiences. Able to frame technical choices to decision makers and justify organizational IT needs against business priorities. Ability to understand others, empathize, and clearly articulate technical trade-offs to non-technical individuals.
IT Practices (required for all roles): Understands and applies IT methods and best practices, including troubleshooting technical issues, root cause analysis, mitigating risk, defining and communicating IT standards, and understanding and executing on business and technical requirements. Must have experience with modern IT practices within the last 5 years.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The technical qualifications for this position will be evaluated by subject matter experts. Apply only if you meet the qualifications. If you are not selected for this position you may be considered for similar positions at HHS within 90 days.
1. Resume review
Subject matter experts will review the first two pages of your resume to determine your technical qualifications for your chosen role(s) based on the required competencies. 2. Qualifying phone interviews
If the subject matter experts determine that your resume reflects the required competencies, you will have at least one phone interview to further assess whether your experience meets the required competencies for your chosen role(s). You may meet with more than one subject matter expert for a determination to be made. 3. Ranking and preference
Preference will be applied to applicants who move forward after the qualifying phone interviews.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Only the first 2 pages of your submitted resume will be reviewed. Upload your resume as a PDF to ensure consistent formatting.
All applicants
All applicants must submit a resume. Feel free to use your preferred resume, but ensure that the qualifications for this job are reflected in the first two pages.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Only the first 2 pages of your submitted resume will be reviewed. Upload your resume as a PDF to ensure consistent formatting.
All applicants
All applicants must submit a resume. Feel free to use your preferred resume, but ensure that the qualifications for this job are reflected in the first two pages.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
