• Help

    Duties

    Summary


    These positions are located in the Auburn Teleservice Center, 1901 C Street SW, Auburn Washington.

    This announcement will use a series of cutoff dates. If you apply after any cutoff date, your application will be reviewed in the next round. Cutoff dates are as follows:

    • March 20, 2019
    • April 19, 2019
    No applications will be accepted after the final closing date of April 19, 2019. Applicants must be available to work the 10:30 a.m. - 7:00 p.m. shift.

    Learn more about this agency

    Responsibilities

    Once selected for the Customer Service Representative position in SSA, you will contribute to the Agency's mission through direct service to the public. This involves receiving incoming calls through SSA's National 800 number and conducting interviews to determining the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs; obtaining information in order to determine eligibility for programs administered by SSA; and using automation tools to access and update information about claims or potential eligibility.

    Provide assistance to beneficiaries and the general public in person, by telephone, or in writing; Conduct interviews to determine the nature of the caller's question or issue; Explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    8

  • Job family (Series)

    0962 Contact Representative

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/524897600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.