This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/524449700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
This position is located at the Armed Forces Retirement Home in Resident Services, Admissions. The Contact Representative is responsible for carrying out overall objectives of the Admissions Office and ensuring the effectiveness in meeting campus-operating programs. The Incumbent of this position conveys to the Residents through guidance, example and problem solving skills that the Admissions Office meets the needs of the Residents with supportive solutions.
Learn more about this agency02/14/2019 to 02/20/2019
$37,113 - $48,249 per year
GS 05
1 vacancy in the following location:
No
Not required
No
Permanent - Full-time
Full-time - Career/Career Conditional
Competitive
05
No
No
19-AFRH-34-P
524449700
U.S. citizens or U.S. Nationals; no prior Federal experience is required.
This opportunity is also open to Status eligibles under Announcement 19-AFRH-26. Please refer to that announcement for details on open period, eligibility, and how to apply.
As a Contact Representative (OA), you will:
Assemble paperwork/charts necessary for residency at the Armed Forces Retirement Home, ensuring all Emergency Data is current (Estate matters, Power of Attorney, wills (executor/executrix), Living Wills;
conservator, funeral plans); assist in scheduling arrival of new Residents, making necessary arrangements prior to arrival, including ensuring Resident Sponsor has been assigned, and enters data for residents in an
electronic Resident Information System (eRIS).
Disseminate information concerning AFRH policy and admission guidelines to other Federal agencies and prospective applicants. Greets prospective applicants personally as well as communicates with them by
electronic messaging, telephone and written correspondence. Provide details on eligibility requirements for entry into AFRH. Provides information on rights, privileges or obligations of residency. Provides application forms to prospective applicants and instructs on proper procedures on completing forms.
Assure that New Resident Sponsors are suitable for the job, oriented and scheduled in advance of new admission.
Coordinate New Resident Orientation under direction of Admissions Officer. Invite residents and attend orientation to assure speakers appear and keep to the orientation speaking schedule.
Inspect the Resident's room for readiness, cleanliness, and with the Admissions Officer, make room assignments for all new Residents.
Conduct inspections (pre/post occupancy) and submit work order to Campus Operations as required. Ensure that all furnishings/furniture are adequately maintained.
The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.
You must meet the following requirements by the closing date of this announcement.
Physical Requirements: The work requires walking, bending and carry of items less than fifty (50) pounds on a regular basis. Potentially stressful job due to sensitivity of situations encountered.
Specialized Experience: For the GS-05, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes:
Applying a standardized body of rules, procedures, and operations sufficient to perform a full range of support assignments (examples of support assignments may include: reviewing reports, recognizing errors, and reconciling problems); AND
Providing customer service with individuals.
OR
Completion of 4 years of education above high school OR - A combination of the education and experience as listed above in which the percentage of experience and education totals 100%. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement.
Selective Factor: You must be able to type at least 40 words per minute.
Education Requirements: The education generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education.
CONDITIONS OF EMPLOYMENT:
- A one year probationary period may be required.
- Must successfully complete a Public Trust background investigation.
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Selectees will be subject to the AFRH Tuberculosis Surveillance Program.
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a “not qualified” determination.
Rating: Your application will be evaluated in the following areas: Administrative Management, Communication, Customer Service and Clerical. Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, Outstanding, Excellent, or Qualified, depending on your responses to the online questions, regarding your experience, education, and training related to this position. A subject matter expert may be used in the evaluation. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.
Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview.
If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)) you must be assigned the middle category or better to be rated as “well qualified" to receive special selection priority.
It is anticipated that there will be significant interest in the announcement. As a result, the announcement will close at 11:59 p.m. ET on the date of receipt of the 100th application or at 11:59 p.m. ET on 02/28/2019; whichever occurs first. Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes.
A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).
All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips.
VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see applicant guide for required documentation. In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.
CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents.
EDUCATION DOCUMENTATION: For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
AFRH has partnered with the Treasury's Bureau of the Fiscal Service to provide certain personnel services to its organization. Fiscal Service's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
AFRH provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.
To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the "Apply Online" button and follow the prompts.
You will be re-directed to AFRH's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.
To complete, you must click the “Finish” button located at the bottom of the “Application Review” page.
To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.
To check the status of your application for this position, please follow these steps:
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/524449700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
The AFRH is an independent Federal Agency which most closely resembles a private sector Continuing Care Retirement Community with a geriatric resident population of distinguished Veterans who have served their country. If you would like to work in an environment that nurtures the Health and Wellness philosophy of aging and that provides a continuum of residential Life Care Services in a community setting for our Nation's Heroes, we invite you to visit our website.