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    Duties

    Summary

    Defense Finance and Accounting Services (DFAS) mission is to lead the DoD in finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information. We take pride in serving the men and women who defend America. DFAS is seeking goal-oriented people who like a challenge and care about serving our country. We offer rewarding careers in finance, accounting, information systems, contracting services, human resources, clerical work and many other areas.

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    Responsibilities

    • Responds to customer inquiries with complete and accurate information by returning telephone calls or responding in writing when necessary.
    • Explains clearly, accurately and concisely to customers in layman's terms, the outcome of research, decisions, options or timeframes required to resolve an inquiry.
    • Develops applicable solutions to problems and ensures corrective actions are completed.
    • Analyzes customer accounts to identify computation problems, erroneous data, incorrectly processed transactions, duplicate charges, missing documents, and address corrections.

    Travel Required

    Occasional travel - You may be expected to travel for this position.

    Supervisory status

    No

    Promotion Potential

    5

  • Job family (Series)

    0962 Contact Representative

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/520654000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.