This position is part of the Digital Engagement Division (VE) of the Office of Innovation (V). As a IT Specialist (INET) - Analytics Manager, you will be responsible for leading enterprise-wide digital analytics efforts with a particular emphasis on the collection, analysis and presentation of actionable reporting for NARA's principal digital platforms.
Whether you are new to the Federal Government or an experienced professional seeking a career change, you can make history at the National Archives. Our dedicated staff works across a variety of career fields to safeguard the records of the Federal Government - more than 10 billion of them.
Visit our Employee Gallery at www.archives.gov/careers to see the kinds of dynamic projects our staff are undertaking. If you want a career where you can see the difference your work makes, then join the National Archives!
NOTE: This position is being advertised concurrently under Merit Promotion procedures. Current federal employees and applicants under special hiring authorities (e.g., Disabilities Program, Peace Corps, Former overseas employee, Former National Guard Technician, etc.) who wish to be considered may also apply under Merit Promotion procedures, Job Announcement number JD10170671JHM Open: 03/27/2018 Close: 04/10/2018
Summary
This position is part of the Digital Engagement Division (VE) of the Office of Innovation (V). As a IT Specialist (INET) - Analytics Manager, you will be responsible for leading enterprise-wide digital analytics efforts with a particular emphasis on the collection, analysis and presentation of actionable reporting for NARA's principal digital platforms.
Whether you are new to the Federal Government or an experienced professional seeking a career change, you can make history at the National Archives. Our dedicated staff works across a variety of career fields to safeguard the records of the Federal Government - more than 10 billion of them.
Visit our Employee Gallery at www.archives.gov/careers to see the kinds of dynamic projects our staff are undertaking. If you want a career where you can see the difference your work makes, then join the National Archives!
NOTE: This position is being advertised concurrently under Merit Promotion procedures. Current federal employees and applicants under special hiring authorities (e.g., Disabilities Program, Peace Corps, Former overseas employee, Former National Guard Technician, etc.) who wish to be considered may also apply under Merit Promotion procedures, Job Announcement number JD10170671JHM Open: 03/27/2018 Close: 04/10/2018
- Primary agency point of contact for selection, planning, implementation, and administration of digital metrics tools. Establishes and maintains methods for collecting and analyzing quantitative and qualitative data about NARA's digital customers, turning it into business intelligence and actionable insights, which are used to guide digital engagement strategies.
- Provides standardized and specialized reports and in-depth data analysis services to NARA clients at all levels within the organization. Performs sophisticated quantitative and qualitative analysis in support of digital engagement operations and strategy development/execution. Develops persuasive and actionable reporting and data visualization: reports, dashboards, and presentations. Identifies trends and insights.
- Provides technical assistance to business-line managers to establish measurable digital goals and develop analytics frameworks to evaluate progress toward those goals including Key Performance Indicators (KPIs) for citizen engagement activities.
- Provides advice to NARA offices and units on industry best practices in data analytics. Provides training to users on use of analytics tools and availability of reports. Develops and executes training to enable staff to understand and independently use data to influence day-to-day agency business decisions.
- Works closely with digital staff, including UX staff, to design, implement and evaluate experiments on digital platforms, including A/B and Multivariate Testing (MVT) for websites, social media campaigns and email marketing.
-Works with vendors and provides, in coordination with Contracting Officer Representatives, guidance on project design, implementation and evaluation.
-Provides analysis on efforts to improve internal and external Search Engine Optimization (SEO). Creates appropriate reports, analysis and related recommendations to improve reach and effectiveness of NARA's digital communications via search.
-Works closely with digital staff, including UX staff and front-end developers, to provide compelling data visualizations to help different audiences, including non-technical, lay audiences, understanding digital data, trends and impact.
Qualifications by Closing Date: You must meet all qualification requirements by the closing date of the announcement. Please note that qualifications will be subject to verification.
Must be a U.S. Citizen or National.
Males born after 12/31/59 must be registered for Selective Service.
More jobs may be filled if additional vacancies occur within 90 days.
Qualifications
GS-13 -Candidates must have had one (1) year of specialized experience equivalent to at least the next lower grade level. Specialized experience is experience that has equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position as described above, and that is typically in or related to the position to be filled.
Examples of specialized experience for this grade level include: experience equivalent to the GS-12 level implementing and administering Google Analytics and Google Tag Manager (GTM); collecting, synthesizing and analyzing customer information from web traffic statistics, server logs, usability testing, online surveys, social media, multivariate testing, etc.; using data collection tools; performing sophisticated quantitative and qualitative analysis in support of digital engagement operations; and assessing performance against goals and Key Performance Indicators (KPIs).
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
This job does not have an education qualification requirement.
Additional information
Veterans' Preference: If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must submit a copy of your DD-214, Certificate of Release or Discharge from Active Duty or other proof of eligibility (The member 4 copy of your DD-214, or other copies that indicate character of discharge is preferable). If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference see Veteran's Information Page, USAJOBS - Veterans
Interagency Career Transition Assistance Program (ICTAP) or the Agency Career Transition Assistance Program (CTAP): If you are a displaced Federal employee, you may be eligible under the ICTAP or CTAP guidelines to apply for special selection consideration. You must meet minimum qualifications, including selective factors, experience, and education requirements (if applicable), and be rated well-qualified for the position (i.e., receive a score of 85 or above based on your responses to the Occupational Questionnaire). You must provide a copy of your written notification of ICTAP or CTAP eligibility or a copy of your separation personnel action form with your application or an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; or a Military Department of National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456. For more information visit: http://www.opm.gov/rif/employee_guides/career_transition.asp.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once you complete and submit your application package, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. Your resume must specifically and clearly show your possession of the required specialized experience and your possession of the required competencies.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Applies Knowledge of Computer Software and Computer Science
Conducts Data Analysis
Customer Support
Implements Software Development Lifecycle
Manages Projects
For Competitive/All U.S. Citizens - Based on the information you provided in your application package, you will be assigned to one of three quality categories - Best Qualified, Well Qualified, or Qualified. Those applicants who are determined to be best qualified will be referred to the hiring manager for further consideration. Qualified veterans are placed ahead of non-veterans within each category. Qualified veterans with a service connected disability of 10% or more are placed ahead of non-veterans in the best qualified category.
NOTE: If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and/or your responses are not supported by your resume, your score will be adjusted. Please follow all instructions carefully. Errors or omissions may affect your rating.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume, showing Job title, series and grade (if Federal), duties, hours worked per week, starting and ending dates of employment (month and year), and salary.
2. Other supporting documents:
Responses to Assessment Questionnaire.
Veterans Preference documentation (DD-214 - Member 4 copy or other copies that indicate character of discharge or equivalent, SF-15 and VA Letter as appropriate).
Persons with disabilities and others who are eligible for appointment under special appointing authorities (e.g., service with the Government Accountability Office {GAO}, Peace Corps, etc.) should indicate the type of appointment on your application and provide supporting documentation as provided by that authority.
Copies of a certification from the armed forces stating/certifying that you are expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days from the date the certification is submitted.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
A complete application package must be submitted by 11:59 PM (EST) on 04/10/2018 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://login.usajobs.gov/Account/Login); all of your applications will appear on the Welcome screen. The Application Status will appear, along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact Joseph Hoffman at joseph.hoffman@nara.gov or (314) 801-9245 to obtain an alternative application.
OFFICE OF INNOVATION
8601 Adelphi Road
Suite 5100
College Park, MD 20740
US
Next steps
Once the online questionnaire is received, you will receive an acknowledgement email that your submission was successful. We will review your resume and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants. After making a tentative job offer, we will conduct a suitability and/or security background investigation. A final job offer for this position is typically made within 40 days after the closing date of the announcement.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume, showing Job title, series and grade (if Federal), duties, hours worked per week, starting and ending dates of employment (month and year), and salary.
2. Other supporting documents:
Responses to Assessment Questionnaire.
Veterans Preference documentation (DD-214 - Member 4 copy or other copies that indicate character of discharge or equivalent, SF-15 and VA Letter as appropriate).
Persons with disabilities and others who are eligible for appointment under special appointing authorities (e.g., service with the Government Accountability Office {GAO}, Peace Corps, etc.) should indicate the type of appointment on your application and provide supporting documentation as provided by that authority.
Copies of a certification from the armed forces stating/certifying that you are expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days from the date the certification is submitted.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
A complete application package must be submitted by 11:59 PM (EST) on 04/10/2018 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://login.usajobs.gov/Account/Login); all of your applications will appear on the Welcome screen. The Application Status will appear, along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact Joseph Hoffman at joseph.hoffman@nara.gov or (314) 801-9245 to obtain an alternative application.
OFFICE OF INNOVATION
8601 Adelphi Road
Suite 5100
College Park, MD 20740
US
Next steps
Once the online questionnaire is received, you will receive an acknowledgement email that your submission was successful. We will review your resume and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants. After making a tentative job offer, we will conduct a suitability and/or security background investigation. A final job offer for this position is typically made within 40 days after the closing date of the announcement.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
