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    Duties

    Summary

    Due to the Pandemic, and individual states with different phases of reopening, the selectee’s report date to the official duty station/facility may be delayed until such time as employees are allowed to report to the workplace. The person selected may telework up to the maximum extent possible, up to and including full time, until it is safe to relocate.

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    Responsibilities

    The IT Specialist (Systems Administration), administer, develop and support information technology (IT) systems and services. The paramount requirement is knowledge of IT principles, concepts, and methods: e.g. data storage, software applications, and networking. Information technology refers to systems and services used in the automated acquisition, storage, manipulation, management, movement, control, display, switching, interchange, transmission, assurance, or reception of information. Information technology includes computers, network components, peripheral equipment, software, firmware, services and related sources.

    Work in the Technical Category at this pay band is characterized by such assignments as:

    • Collects, records and analyzes data/information: identifies problems and performs analysis.
    • Plans and carries out projects for collecting detailed data or information from primary sources. Such projects are typically a part of a large and continuing program. Plans and analyzes data. may suggest data sources and prepare interpretive reports of limited scope.

    Characteristic information technology assignments in the Systems Administration specialization at this pay band include:

    • Recommends additional components to improve overall systems performance.
    • Plans and coordinates the installation of new products or equipment: e.g. servers.
    • Works closely with customer officials to ensure seamless implementation of any software or hardware changes.
    • Resolves routine installation problems.
    • Identifies and mitigates security vulnerabilities and risks.
    • Maintains server integrity and availability.
    • Identifies server performance, availability, capacity or configuration problems and initiates corrective or preventive actions such as increasing disk or memory capacity to improve performance.

    The incumbent will apply the principles, methods, and tools for virtualization of Windows, Unix, or Linux servers. Will work under the ISO 20000, ISO 9000.2001 and ITIL principles in support of the organizational quality management system. Utilizing reporting, tracking, and measurement tools and techniques to meet the ISO 20000 and ISO 9000.2001 standards and ITIL principles and methodologies. Typical assignments may include: collecting, recording and analyzing data/information, identifying problems, performing investigation and inspection activities, running Security Baseline Configuration Checklist (SBCC) on each server, and initiating compliance and enforcement actions. Accomplishes work-activities within established schedules. Follows defined policies and procedures pertaining to Configuration Management on an Enterprise level.

    Demonstrates some independence in planning time and using assigned resources to accomplish assignments and small projects. Prepares technical and operational support documentation.

    Contacts are primarily internal to the organization unit, with some contact with customers and external organizations. Contacts are typically intended to share information, provide data, and/or written analyses, and discuss statuses of assignments. Such as new and improved information systems.

    Establish policies, procedures, provide guidance for most assignments, but allow some discretion to select the most appropriate approach. Typically receives guidance on selecting approach from manager, or more experienced technical specialist. Frequently refers difficult problems and work issues to a manager, or more experienced technical specialist when guidelines are not available or applicable. Work is reviewed periodically during assignments and at completion to ensure timeliness and technical compliance with the requirements of the project or other work activity.

    Performs multiple, varying, and complex assignments under the limited direction of a manager, project program manager, team leader, or more experienced technical specialist. Act as an individual contributor and/or team member of the team.

    Travel Required

    Occasional travel - The job may require travel from time- to-time, but not on a regular basis. The travel may be for training or other work-related duties.

    Supervisory status

    No

    Promotion Potential

    NA

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    Requirements

    Conditions Of Employment

    • US Citizenship is required.
    • Selective Service Registration is required for males born after 12/31/1959.
    • Must submit an SF50 (See Required Documents)
    • A one-year probationary period may be required.
    • Successful completion of a security investigation may be required.
    • Please review Required Documents & Additional Information.

    Qualifications

    To view the complete qualification standard, applicants should reference – U.S. Office of Personnel Management Information Technology (IT) Management Series, 2210. https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/

    To qualify for this position at the FV-H (FG/GS 10-12) level, you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-G (FG/GS 5-9) level. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position.

    Specialized Experience may include but is not limited to: experience with working in an ISO 20000 Data Center environment in support of Windows, Linux, Solaris, and Oracle Linux.

    AND

    Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Individuals must have IT-related experience demonstrating each of the four competencies listed below:

    1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

    2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

    3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

    4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

    Applicants should include examples of Specialized Experience in their work history.

    OR,

    Education substitution:

    Successful completion of a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. Education must be gained from an accredited college or university. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of the position to be filled.

    OR,

    Combination Education and Experience: May be qualifying for this position. Refer to OPM's Operating Manual Qualification Standards at, https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=GS-ADMIN for more information.

    Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

    The following has been determined to be a Quality Ranking Factor for this position. This means well qualified candidates will have demonstrated the following:

    Quality Ranking Factor: Experience in running Security Baseline Configuration Checklist (SBCC) on servers.

    If you are using education to qualify you must submit a copy of the following: college or university transcript(s) and certificates by the closing date of announcement. If selected, an official transcript will be required prior to appointment. You may upload these documents with your application in USAJOBS or fax it to (please include announcement number on each page). Failure to do so will result in loss of consideration. Schools must be accredited by an accrediting institution recognized by the U.S. Department of Education. Accreditation may be verified at the following website: www.ed.gov/admins/finaid/accred/index.html.(405) 954-3003

    Foreign education must be evaluated by a private professional organization specializing in interpretation of foreign education credentials or an accredited U.S. educational institution in terms of equivalency to a degree acquired at an American college or university. A copy of the evaluation results must be included, otherwise your foreign education will not be considered.

    Qualifications must be met by the closing date of this vacancy announcement.

    Education

    Information Regarding KSA's:

    As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.

    In lieu of providing a KSA narrative response in the text box listed below each KSA, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.

    Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) and Other Factors listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration.

    Preview Job Questionnaire

    Make sure your Resume includes detailed information to support your qualifications and answers to the job questionnaire.

    Additional information

    We may use this vacancy to fill other similar vacant positions.
    Position may be subject to a background investigation.
    A one-year probationary period may be required.
    The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies.

    NOTES:

    1) Applicants must apply on-line to receive consideration for this vacancy announcement. Faxed, mailed, or emailed applications cannot be accepted.

    2) Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job.

    3) Some, all or none of the applicants may be interviewed.

    4) This position is covered by the FAA Core Compensation plan. Additional information about core compensation is available on the following website: http://jobs.faa.gov/FAACORECompensation.htm

    5) Please upload supporting documents into USAJOBS or email to 9-AMC-AHF-C400@faa.gov and reference the announcement number.

    6) TO CONFIRM RECEIPT OF DOCUMENTS, PLEASE CONTACT, Tiffany Weaver at tiffany.m.weaver@faa.gov. or call (405) 954-4517.

    7) Additional information regarding living in Oklahoma can be found at www.abetterlifeokc.com

    8) Applicants may be asked to verify information on their application for employment with the FAA.



    This is a bargaining unit position.

    Links to Important Information: Locality Pay , COLA

    How You Will Be Evaluated



    IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

    Background checks and security clearance

    Security clearance

    Other

    Drug test required

    No

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    Required Documents

    Supplemental documentation, e.g. Transcripts, Veteran's Documentation, etc. will be accepted in combination with your
    on-line application. These documents must be uploaded into USAJOBS or 9-AMC-AHF-C400@faa.gov on or before the closing date of this announcement.

    Applicants claiming eligibility for the Expanded Veterans Hiring Opportunity (EVHO), MUST submit a DD Form 214 reflecting character of service to verify eligibility by the closing date of the announcement as requested by the Human Resource Office. Eligibility for EVHO will be considered based on applicable documentation submitted by the closing date.

    If you are a current or former Federal employee (including a current FAA employee), you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.

    If you are a current Federal employee and need a current copy of your SF-50, please contact your personnel office. If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/. If you are a former Federal employee, you can obtain a copy of your SF-50 by writing the National Personnel Records Center Annex, 1411 Boulder Boulevard, Valmeyer, IL 62295. Additional information is available from this link: http://www.archives.gov/st-louis/civilian-personnel/.

    Expanded Veterans Hiring Opportunity (EVHO) are those veterans who are honorably discharged from the Armed Forces after completing at least three (3) years of continuous active service. Applicants claiming eligibility for EVHO, MUST submit a DD Form 214 reflecting character of service to verify eligibility by the closing date of the announcement as requested by the Human Resource Office. Eligibility for EVHO will be considered based on applicable documentation submitted by the closing date.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    http://www.faa.gov/jobs/working_here/benefits/

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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    How to Apply

    You must apply online to receive consideration. Your application must have a status of "Received" by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must have a status of "Received" each time a referral list is created in order to receive consideration for positions associated with register.

    IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC REGARDING YOUR EXPERIENCE OR EDUCATION.

    We strongly encourage applicants to utilize the USAJOBS resume builder in the creation of resumes.

    Please ensure EACH work history includes ALL of the following information:

    • Job Title (include series and grade if Federal Job)

    • Duties (be specific in describing your duties)

    • Employer's name and address

    • Supervisor name and phone number

    • Start and end dates including month and year (e.g. June 2007 to April 2008)

    • Full-time or part-time status (include hours worked per week)

    • Salary


    Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible.

    You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies. Please see this guide, Document Upload Guide, for more information on uploading and re-using the documents in your applications.

    Amendment Date: 04/12/2021

    Amendment Note: This announcement has been extended.

    Agency contact information

    Tiffany Weaver

    Address

    Federal Aviation Administration
    AAC Regional HR Services Division
    6500 S. Macarthur Blvd, HQ Room 155
    AHF-C400
    Oklahoma City, OK 73169
    US
    Learn more about this agency

    Thanks to the work of the Federal Aviation Administration (FAA), over the past 50 years, aviation has become central to the way we live and do business, linking people from coast to coast and connecting America to the world. In fact, FAA has created the safest, most reliable, most efficient, and most productive air transportation system in the world.

    Visit our careers page

    Learn more about what it's like to work at Federal Aviation Administration, what the agency does, and about the types of careers this agency offers.

    http://www.faa.gov/jobs/

    Next steps

    Candidates for FAA positions are evaluated using our Automated Vacancy Information Access Tool for Online Referral (AVIATOR) system. AVIATOR compares your skills and experience as described in your application with the requirements of the position. If you are found to be an eligible, highly-qualified candidate, you will be referred to the selecting official for further consideration. (In some cases, individuals with priority for special consideration must be considered and selected before other candidates.) Whether or not you are contacted for an interview depends upon the location of the position and the judgment of the selecting official.

    Important - If you make any change to your application, you must resubmit it. If you change your application and do not resubmit it, your changes will not be considered part of your application package, and your previous application will be considered.

    All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Legal and regulatory guidance

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/597618100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.