Duties include, but are not limited to, the following:

• Patient & Customer Service: Serve as primary contact for patients, guests, and staff. Answer inquiries, assist with menu selections, resolve meal-related concerns, and escalate issues as needed.
• Patient Dietary Education & Meal Management: Provide basic guidance on modified diets and ensure meal selections comply with prescribed diet orders and established policies. Refer complex dietary questions to appropriate clinical staff.
• Dietary Software & Patient Information Management: Use COMPUTRITION, VISTA, and other systems to enter, update, and verify patient meal orders, dietary information, and tray tickets. Maintain accuracy during system outages.
• Patient Meal Preparation & Quality Assurance: Assemble and inspect patient trays for accuracy, temperature, completeness, and presentation. Maintain sanitation standards and assist with meal delivery and cart retrieval.
• Inventory, Records & Quality Improvement: Maintain inventory, menu, and quality records; monitor supplies; report service concerns; and participate in satisfaction surveys and quality improvement activities.
• Food Service Operations & Staff Training: Assist with food preparation, dishwashing, cleaning, and equipment operation. Maintain organized work areas, train new associates, and perform assigned kitchen, VCS/NFS, and concierge duties.

• Additional Responsibilities & Flexibility: Perform and adapt to additional responsibilities as needed.

Conditions of employment

As a Condition of Employment for accepting this position, you will be required to serve a 1-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

- Your performance and conduct
- The needs and interests of the agency
- Whether your continued employment would advance organizational goals of the agency or the Government
- Whether your continued employment would advance the efficiency of the Federal service

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Additional Conditions of Employment include:

-Selective Service Registration is required for males born after 12/31/1959.
-Subject to background/security investigation.

Qualifications

• Therapeutic Diet & Nutrition Knowledge: Knowledge of regular and modified diets, including renal, cardiac, diabetic, dysphagia, and fluid-restricted diets, and the ability to identify appropriate food selections and portions.
• Patient Dietary Guidance & Customer Service: Ability to answer routine dietary questions, assist with menu selections, evaluate meal choices, and refer complex concerns to clinical personnel.
• Dietary Software & Computer Proficiency: Proficiency in VISTA, COMPUTRITION, and related technology to enter, update, retrieve, and process patient meal information and generate reports.
• Patient Confidentiality & Compliance: Ability to protect patient and employee information in accordance with confidentiality requirements, policies, and regulations.
• Food Service & Tray Line Operations: Knowledge of tray line setup, meal assembly, distribution, and pickup, including nourishment and tube feeding procedures. Ability to follow sanitation and infection control standards.
• Communication & Interpersonal Skills: Ability to communicate professionally and courteously with patients, guests, clinical staff, and coworkers while maintaining positive working relationships.
• Organization & Workload Management: Ability to prioritize assignments, perform basic calculations, maintain accurate records, work independently, and adapt to changing priorities while meeting deadlines.

• Certifications & Credentials:

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
NOTE: A formal pay-setting process will be used to determine your salary. The salary may be at any point in the range listed for this vacancy. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.