This position is assigned to Fleet and Family Readiness program; Commander, Navy Region Europe, Africa, Central (EURAFCENT) Naval Air Station Sigonella, Italy. The incumbent works closely with the Navy Computer Telecommunications Station (NCTS) & Information System Department (N6) to procure, implement, integrate, operate, maintain, and support all Nonappropriated Fund (NAF) Information Technology to include, Point of Sale, Patron Wi-Fi & "legacy" networks.
Summary
This position is assigned to Fleet and Family Readiness program; Commander, Navy Region Europe, Africa, Central (EURAFCENT) Naval Air Station Sigonella, Italy. The incumbent works closely with the Navy Computer Telecommunications Station (NCTS) & Information System Department (N6) to procure, implement, integrate, operate, maintain, and support all Nonappropriated Fund (NAF) Information Technology to include, Point of Sale, Patron Wi-Fi & "legacy" networks.
United States Citizens Worldwide, including local U.S. Citizens that are 1) Current permanent NAF/APF employees; or 2) Spouses of active duty military members; or 3) Family members of active duty military member; or 4) Family members of DoD civilians.
Receives, responds to, resolves, and documents help desk calls.
Isolates problems between hardware, system software, application, peripherals, and network devices.
Coordinates with departmental program managers to resolve program specific issues.
Serves as a monitor and/or operations trouble-shooter.
Monitors Retail/Resale computer equipment and provides remedial support in troubleshooting and correcting error conditions and system inefficiencies.
Recovers data in the event of a hardware or software failure.
Ensures the customer receives a full explanation of the problem and resolution, and provides training and/or guidance to prevent reoccurrence.
Completes the process by documenting actions in the department help desk database or standard operating procedures.
POLICY AND PLANNING
Performs hardware and software installs, upgrades and patches.
Works closely with vendors, program managers, NCTS & N-6 personnel, and users to resolve issues and ensure successful project implementations.
Travels to different duty sites from the normal duty location to perform hardware and/or software installations and/or upgrades, assess project status and provide IT support when needed.
Acts as a site point of contact (POC) for implementation of new IT based projects, when required.
SYSTEMS ANALYSIS
Modifies system components as necessary to comply with revised policies and procedures as well as approved user recommendations.
Designs audit routines to test and validate data integrity.
Maintains a physical inventory of all hardware and software; assists in IT systems life cycle management.
Ensures all appropriate forms and documentation are on file.
Monitors maintenance contracts for renewal and submits Purchase Request for support as required.
Obtains approval from all required sources.
Documents and analyzes currently deployed NAF information systems to fully capture scale, capability and risk, using industry standards and models, Department of Navy (DON), Commander, Navy Installations Command (CNIC) and other Cyber Security policies and practices.
SYSTEM ADMINISTRATOR
Serves as a primary or backup systems administrator/technician for all computer and telecommunication systems (such as Micros, Payroll systems, Food Trak Inventory Control System, Qubica, RecTrac, CYMS, and SAP.
Performs account management, system monitoring, data backup, and software/hardware maintenance as necessary.
Performs routine assessments, maintains proficiency in all MWR computer systems.
Works under direct supervision of the Installation Support Services Manager (N94) Specialist wbo, in consultation with Region IT Specialist, sets the overall objectives, priorities, time limitations, background, anticipated problems and overall scope of assignments. The employee is responsible for the completion of the work in accordance with established agency and command standards, previous training, established practices, and job control procedures. Completed work is reviewed for technical accuracy, conformance to standards, adequacy of documentation and timely accomplishment of assignments. Work that deviates from accepted methods is reviewed more closely while in progress and upon completion.
Incumbent will be required to obtain and maintain a security clearance.
Occasional travel of less than 20% may be required.
Must have or be able to obtain and maintain a government drivers license.
Must be able to work varied work schedules to include holidays, weekends, and evenings.
May be required to work overtime on an emergency basis.
May be required to work an on-call duty schedule.
Qualifications
Knowledge of and demonstrated skill in applying customer support principles, wireless and wired network concepts, database principles, IT security theory, troubleshooting and data analysis methods, and communication methods and techniques sufficient to receive, respond to, and resolve help desk calls.
Knowledge of computers, computer peripherals and industry best practices, security principles and network equipment, operating systems and environments required to perform a wide range of duties as a primary or backup system administrator.
Knowledge of and experience in utilizing internal and external problem resolution documentation and resource database.
Skill in accurately documenting all actions taken in standard operating procedures and/or the help database.
Skill in providing guidance and training to customers and other technical representatives.
Knowledge of IT systems life cycle management concepts sufficient to maintain up to date, interoperable hardware and software inventories.
Knowledge of and skill in applying systems administration methods and procedures, performance monitoring methods, IT security principles, and analytical reasoning sufficient to schedule, monitor, and verify the integrity of system backups, restore files as needed, correct security vulnerabilities, install server upgrades, and monitor server performance.
Knowledge of a wide range of specialized software applications and programs deployed in support of MWR in order to support and maintain these applications. Software titles include, but are not limited to: RecTrac, GolfTrac, CYMS, Qubica, Micros, SAP, Citrix, Kronos, Manage Engine.
Ability to use and repair a variety of computer hardware and peripherals including desktop, laptop and server class devices, Enterprise Class networking hardware, Enterprise Class, Wireless Access Point (WAP) infrastructure and Enterprise Class network security devices.
Ability to use and troubleshoot Windows (desktop and server) & Apple Operating Systems.
Knowledge of concepts related to full inventory and analysis of IT systems and assets.
Ability to demonstrate effective written and oral communication skills, including experience in writing technical procedures and instructions in English.
Must have, or be able to obtain within 6 months, basic certification for Information Assurance as required by Department of Defense (DoD Directive 8570.01m). Must maintain certification for duration of assignment to the position.
Education
Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree.
Or
One (1) year of specialized experiences (equivalent to NF-04/GS-09) Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled.
If qualifying based on education, a transcript MUST be uploaded at time of application for consideration.
Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States.
All substitutions of education for experience will be made in accordance with OPM approved qualification standards.
Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education are acceptable to meet positive education requirements or to substitute education for experience.
Note: When submitting transcripts for an Associate's degree or higher, proof of high school diploma or equivalent is not required. All transcripts MUST show student's name, the name of the awarding university or educational institution, degree type awarded/conferred date, and the field of study (major).
Additional information
Salary is dependent on experience and/or education.
Some positions have special requirements. Selection may be tentative pending the completion of these requirements. Applicants may be required to submit proof of education, participate in medical screening, drug testing, etc. All selections are contingent upon satisfactory employment reference checks. Employment is subject to successful National Agency Background Check. Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.
Selectees initially recruited from the United States or who are already on a Transportation Agreement may be entitled to transportation and moving costs for themselves and their family members. Household goods may be shipped and a Living Quarter Allowance (LQA), is paid to cover monthly housing and utility costs.
Applicants recruited from the United States are entitled to a tax-free Post Allowance (PA) In addition, incumbents are authorized use of the Navy Exchange, Defense Commissary and MWR programs. Additional information will be provided upon selection.
For useful information concerning living and working in Sigonella Italy, please consult https://cnreurafcent.cnic.navy.mil/installations/nas-sigonella/about/
The Department of Navy (DON) is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation, genetic information or any other non-merit factor. The DON provides reasonable accommodation to applicants with disabilities. Applicants with disabilities who believe they require reasonable accommodation should call 011-39-081-568-5612 or e-mail their request to usn.naples.cnr-eurafcentnpl-it.mbx.n9-naf-human-resources@us.navy.mil to ensure proper consideration. The decision to grant an accommodation will be made on a case-by-case basis
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement.
Resumes will be rated based on the information provided to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements.
Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume.
The selecting official may choose to conduct interviews.
ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The following documents are required at the time of application:
Resume that includes relevant work experience with start/end dates stated in month/year, description of duties and salary, as well as any applicable education and contact information.
For current or previous Federal employees, the resume should also include the Pay Plan, Series and Grade for each work experience entry.
Attach proof of education (transcripts, certifications, degree, etc.)
If you are a current or previous Federal employees, attach a copy of your most recent SF-50 or agency notification of personnel action form that provides current position, grade level, and duty location.
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
If currently residing in local area, you must provide:
Claiming Family Member Preference? Attached legible copy of sponsor's PCS orders.
Claiming Military Spouse Preference? Attached legible copy of sponsor's orders.
Copy of U.S. Government no-fee passport showing picture, passport number, expiration date.
Copy of Sojourner's Permit (or receipt of application)
If OCONUS you must provide:
Travel Orders
Transportation Agreement
Overseas tour extension
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.The complete application package must be submitted by 11:59 PM (EST) on 11/19/2026 to receive consideration.To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.To preview the Application Questionnaire, please click the following link:https://apply.usastaffing.gov/ViewQuestionnaire/13115302It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=ApplicantTo verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to usn.naples.cnr-eurafcentnpl-it.mbx.n9-naf-human-resources@us.navy.mil to ensure proper consideration is given.
NAS Sigonella
PSC 824 Box 19
FPO, AE 09623-0001
US
Next steps
Please ensure that your submission contains all the information requested in the vacancy announcement.
If your submission does not provide all the information requested on this form and in the job vacancy announcement, you may lose consideration for the job.
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application.
Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
The following documents are required at the time of application:
Resume that includes relevant work experience with start/end dates stated in month/year, description of duties and salary, as well as any applicable education and contact information.
For current or previous Federal employees, the resume should also include the Pay Plan, Series and Grade for each work experience entry.
Attach proof of education (transcripts, certifications, degree, etc.)
If you are a current or previous Federal employees, attach a copy of your most recent SF-50 or agency notification of personnel action form that provides current position, grade level, and duty location.
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
If currently residing in local area, you must provide:
Claiming Family Member Preference? Attached legible copy of sponsor's PCS orders.
Claiming Military Spouse Preference? Attached legible copy of sponsor's orders.
Copy of U.S. Government no-fee passport showing picture, passport number, expiration date.
Copy of Sojourner's Permit (or receipt of application)
If OCONUS you must provide:
Travel Orders
Transportation Agreement
Overseas tour extension
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.The complete application package must be submitted by 11:59 PM (EST) on 11/19/2026 to receive consideration.To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.To preview the Application Questionnaire, please click the following link:https://apply.usastaffing.gov/ViewQuestionnaire/13115302It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=ApplicantTo verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to usn.naples.cnr-eurafcentnpl-it.mbx.n9-naf-human-resources@us.navy.mil to ensure proper consideration is given.
NAS Sigonella
PSC 824 Box 19
FPO, AE 09623-0001
US
Next steps
Please ensure that your submission contains all the information requested in the vacancy announcement.
If your submission does not provide all the information requested on this form and in the job vacancy announcement, you may lose consideration for the job.
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application.
Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
