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Medical Administration Officer

Department of Veterans Affairs
Veterans Health Administration
VA Providence Healthcare System (VAPHCS)

Summary

This position serves as Chief, Business Office for the VA Providence Healthcare System and reports to the Associate Medical Center Director (Associate Director, Operations Service Line).
The position is full-time at 40-hours per week.

Overview

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Accepting applications
Location
1 vacancy in the following location:
Work site options
Telework eligible
Yes—as determined by the agency policy (Ad-Hoc)
Remote job
No
Relocation expenses reimbursed
No
Salary
$120,548 - $156,715 per year

Salary rates vary from GS-13 Step 1, through GS-13 Step 10.

Pay scale & grade
GS 13
Promotion potential
None
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
Not required
Appointment type
Permanent
Supervisory status
Yes
Federal service type
This job is in the Competitive Service
Represented by a union
No
Drug test
No
Security clearance
Not Required
Position sensitivity and risk
Moderate Risk (MR)
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
CBTD-13113763-27-HF
Control number
892398800

This job is open to

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Clarification from the agency

Open to current, permanent employees within the Associate Director, Operations Service Line at the VA Providence Healthcare System only (SF-50 Required)

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Duties

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The Medical Administrative Officer serves as the senior administrative official for the Business Office.

Duties include, but are not limited to:

Program and Policy Management.

  • Directs the planning, integration, and evaluation of all Business Office functions supporting inpatient and outpatient care delivery across VABHS. Leads multidisciplinary workgroups with representatives from Nursing, Medicine, Mental Health, Social Work, Fiscal, Health Information Management, and other administrative services to develop and revise SOPs governing admissions, transfers, discharges, bed management, and after-hours administrative coverage.
Budget and Resource Management.
  • Exercises discretionary authority to allocate and reallocate funds within the Business Office budget without case-by-case approval from higher authority. Develops annual budget estimates for all Business Office activities and long-range financial and resource planning for the service. Monitors execution of fund control points across all sections, identifies variances, and directs corrective action to ensure resources are aligned with mission priorities and workload demands. Advises the Associate Director on current and projected personnel resource needs and staffing requirements affected by workload changes.
Supervisory and Personnel Management.
  • Serves as first-line supervisor for three subordinate supervisors directing distinct Business Office units: the Chief of Travel, the Chief, Health Information Management, and the Supervisory Medical Administration Specialist. Exercises final authority for the full range of personnel actions recommended by subordinate supervisors including selections, performance ratings, and disciplinary actions with higher-level clearance required only for removals and awards above delegated dollar thresholds. Identifies training and development needs and ensures appropriate training is provided. Hears and resolves group grievances or serious employee complaints referred by subordinate supervisors.
Heath Information Management Program Oversight.
  • Oversees the Chief, Health Information Management (CHIM) in the direction of the facility's HIM program, including health record documentation, medical coding, clinical documentation integrity, release of information, records management, and transcription/speech recognition services. Reviews HIM program performance data, compliance with Joint Commission and CARF accreditation standards, and audit findings, directing corrective action through the CHIM as needed.
Travel Program Oversight.
  • Directs the Chief of Travel in the administration of the Beneficiary Travel (BTSSS) and Veterans Transportation Service (VTS) programs, including claims processing, eligibility determinations, vehicle and contract coordination, and scheduling operations supporting Veteran access to care across all VABHS campuses and CBOCs. Reviews program performance data and directs corrective action through the Chief of Travel to ensure timely, compliant service delivery.
Coordination and Compliance.
  • Ensures inpatient discharge follow-up appointments are consistently requested, scheduled, and monitored in accordance with VHA directives and local policy. Serves as principal advisor to the Deputy Executive Director Medical Center and other executive leaders on inpatient business operations, access, and resource utilization, and may serve as Acting Chief in the Associate Director's absence when so designated.

Work Schedule: To be determined.
Telework: Available, as determined by the agency policy (Ad-Hoc).
Virtual: This is not a virtual position.
Position Description/PD#: Medical Administration Officer/PD04269A
Relocation/Recruitment Incentives: Not Authorized.
Critical Skills Incentive (CSI): Not Authorized.
Permanent Change of Station (PCS): Not Authorized.

Notifications:
  • Veterans' preference does not apply for internal or other current permanent Federal agency employees.
  • Interchange Agreements with Other Merit System: Employees who occupy medical or medical-related positions and were appointed under 38 U.S.C. 4701(1) or (3) [formerly 38 U.S.C. 4104 (1) and (3)] must be serving in a full-time position without time limit and have served continuously for at least one year in this other merit system to be eligible to convert to the Title 5 System. Some exceptions to this rule may apply if you have previously acquired tenure under a Title 5 appointment.
  • Selectee required to serve one year supervisory/managerial probationary period.
  • Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.
  • This position is not a Bargaining Unit position.
  • This position is covered by locality-based comparability pay.

Requirements

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Conditions of employment

  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
  • your performance and conduct;
  • the needs and interests of the agency;
  • whether your continued employment would advance organizational goals of the agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/13/2026.

Time-In-Grade Requirement. Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You must qualify based on your experience as described below:

  • Specialized Experience. You must have one year of specialized experience equivalent to at least the next lower grade (GS-12) in the normal line of progression for the occupation in the organization.
    • Specialized experience includes experience in two or more of the following areas, or other work related to the position to be filled: Comprehensive knowledge of administrative laws, policies, regulations, and precedents applicable to the administration of major VA health benefits and business programs, including enrollment and eligibility, beneficiary travel, veterans transportation services, clinic administration, and associated patient administration activities. Extensive knowledge of VA directives, VHA and Healthcare System policies, and publications pertinent to patient care and benefits, and the priorities associated with them, in order to interpret requirements and ensure consistent, compliant implementation across the medical center and CBOCs. Ability to analyze complex situations, determine when decisions can be made at the service level, and identify when issues require elevation for higher-level guidance due to public relations, legal, or policy implications. Broad knowledge and experience in patient administration, records management, and related fields of health care administration sufficient to provide expert guidance, evaluate program performance, and recommend system-wide improvements. Knowledge of budget and fund control principles sufficient to exercise discretionary allocation authority within the Business Office budget. Demonstrated ability to motivate and lead staff, including subordinate supervisors, while ensuring compliance with union contracts and VHA policy.
You will be rated on the following Competencies for this position:
  • Accountability
  • Administration and Management
  • Analysis and Problem Solving
  • Budget Administration
  • Customer Service
  • Decisiveness
  • Flexibility
  • Interpersonal Skills
  • Organizational Performance Analysis
  • Problem Solving
  • Resilience


Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Please see VA Handbook and Directive 5019, Employee Occupational Health.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level

Additional information

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Resume Reminder:

Your resume must include the following information each job listed:

  • Job title
  • Duties (be as detailed as possible)
  • Month & year start/end dates (e.g. June 2007 to April 2008)
  • Full-time or part-time status (include hours worked per week)
  • Series and Grade, if applicable, for all Federal positions you have held

Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail

Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.

An incomplete application will receive a rating of IFFM (ineligible due to missing forms). Requests for reconsideration will not be considered for applicants who fail to submit a complete application package. We cannot be held responsible for incompatible software or fax transmissions.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Veterans Health Administration

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE").

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to http://www.vacareers.gov.

Agency contact information

Hannah Farrar
Phone
401-996-5673
Email
hannah.farrar@va.gov
Address
VA Providence Healthcare System
830 Chalkstone Avenue
Providence, RI 02908
US

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