This position is located in the DEA, Operation Support Division, Aviation Division.
This position(s) primary purpose is to support full functionality of IT networks and work to ensure the Aviation Division's ability to respond to mission requirements through the optimal application of IT systems and services.
Summary
This position is located in the DEA, Operation Support Division, Aviation Division.
This position(s) primary purpose is to support full functionality of IT networks and work to ensure the Aviation Division's ability to respond to mission requirements through the optimal application of IT systems and services.
Current Drug Enforcement Administration (DEA) employees in the competitive service on a career or career conditional appointment. Eligible displaced and surplus Department of Justice (DOJ) employees in the local commuting area.
As a Information Technology Specialist, your typical work assignments may include:
Serves as the technical expert affecting IT systems
Evaluates contractors and coordinates contract administration activities for long term, extensive software and technical service contracts
Resolves problems of the server, network devices, storage, equipment, and support IT systems of all end users by monitoring and troubleshooting.
Works with users to refine functional requirements, translate functional requirements to design specifications, and determine best approaches for implementation within the technical environment
Assists in the identification, prioritizing and coordination of contractor efforts, using AGILE processes for software systems enhancement and development
Employment is subject to the successful completion of a background investigation. Must be able to obtain and maintain a security clearance.
Incumbent is subject to random drug testing.
Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit: http://www.dhs.gov/E-Verify/.
Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see http://www.sss.gov/).
Employee required to become certified COR LVL 2 in within 12 months of assignment.
Applicants must meet the required qualification requirements described below by the closing date of the announcement.
Basic Qualification Requirements:
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
AND
Applicants applying for the GS-12 must meet one of the following requirements:
A. Have at least one full year of specialized experience that is at least equivalent to work performed at the GS-11 grade level. Specialized experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Qualifying experience must demonstrate at least four (4) of the following: 1) Providing advice and technical assistance in IT support; 2) Assisting with troubleshooting and resolving issues with workstations, network printers OR network related administration, computer capacity OR performance OR software capabilities evaluation and enhancement development; 3) Providing contractor performance feedback; 4) Recommending solutions relating to the complete life cycle for information systems, software and their components; 5) Assisting with conducting systems security evaluation, audits, OR reviews and certification.
Applicants applying for the GS-13 must meet one of the following requirements:
A. Have at least one full year of specialized experience that is at least equivalent to work performed at the GS-12 grade level. Specialized experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Qualifying experience must demonstrate at least four (4) of the following: 1) Providing advice and technical assistance in IT support, to include, installations, equipment moves, system upgrades OR implementations including Cloud; 2) Troubleshooting and resolving issues with workstations, network printers OR network related administration, computer capacity OR performance OR software capabilities evaluation and enhancement development; 3) Evaluating contractor performance and recommending acceptance or rejection of contracts to senior management; 4) Providing solutions relating to the complete life cycle for information systems, software and their components; 5) Conducting systems security evaluation, audits, OR reviews and certification.
Additional information on the position qualification requirements are located in the Office of Personnel Management's (OPM) Qualifications Standards Handbook.
Time-In-Grade Requirement: Applicants must meet time-in-grade and time after competitive appointment requirements by the closing date of this announcement.
Education
Education requirements do not apply to this vacancy announcement.
Additional information
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire CompetencyBased Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information)
Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If an applicant is currently, or has been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, applicants must disclose this information to the Human Resources Office listed in this announcement.
Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to similar positions in any Division/Office listed in this announcement. Telework eligibility and security clearance requirements may vary for such similar positions.
Relocation Incentives maybe considered and approved under conditions specified provided the agency has determined that the position is likely to be difficult to fill in the absence of an incentive and funding for such an incentive is available.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.
You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
Accountability
Attention to Detail
Customer Service
Decision Making
Flexibility
Influencing/Negotiating
Integrity/Honesty
Interpersonal Skills
Learning
Reading Comprehension
Reasoning
Self-Management
Stress Tolerance
Teamwork
The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
The assessment questionnaire includes four short, free-response essay questions which provides an opportunity for you to highlight your dedication to public service for the hiring manager and agency leadership (or designee(s)). While your responses are not required and will not be scored, we encourage you to thoughtfully address each question in 200-words or less. You will be asked to certify that you are using your own words and have not used a consultant or artificial intelligence (AI) such as a large language model (LLM) like ChatGPT or Copilot. Applicants will only be considered for the Eligibilities for which they claim in the job questionnaire AND must provide the supporting documentation. Applicants will not be considered for Eligibilities for which they did not claim, regardless of the documentation submitted with the application.
All qualified Non-Competitive applicants and the best qualified Merit Promotion applicants will be referred to the hiring manager for consideration.
Agency and Interagency Career Transition Assistance Program (CTAP and ICTAP) candidates must be well qualified for the position to receive consideration for selection priority. Candidates are considered well qualified if their knowledge, skills, and abilities (KSAs) exceed the minimum qualifications described in the announcement.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
All required documents listed below, that are applicable to you, must be submitted to our automated system by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.
Resume - must be no more than two pages in length; resumes exceeding two pages will be removed from consideration. Resume should include applicants' name, email address, phone number, relevant work/volunteer experience, education and training. Include the start and end dates (from month/year to month/year), work schedule (e.g. part or full-time), the number of hours per week worked/volunteered, job title and description of duties performed. Education/Certification/Licensure when relevant or required for position. See Guidance for Applicants on 2-Page Resume and visit the USAJOBS Help Center for more information.
Transcripts, if applicable and you are qualifying based on education. See the Qualification and Education sections of this announcement for more information. If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.
SF-50 (Notification of Personnel Action): SF-50(s) must show the effective date, position title, series, grade, salary, tenure, competitive status, position occupied, full promotion potential, and name of agency. Multiple SF-50s may be needed to show all required information. Award SF-50s often do not show the required information. To verify the time in grade requirement, applicants must submit a SF-50 verifying the highest grade held for at least 52 weeks. Examples include, promotions with an effective date greater than one year, within grade increases demonstrating the highest grade held for at least 52 weeks or appointments/conversion of appointments with an effective date greater than one year.
Career Transition Assistance Program documentation, if applicable. (e.g., reduction-in-force (RIF) separation notice, RIF separation SF-50 personnel action, certification of expected separation, etc.), most recent Performance Rating and more recent Notification of Personnel Action (SF-50) noting current position, grade level, and duty location.
Other Qualification documents (e.g. certificates, certifications, etc.), if applicable. See the Qualification section of this announcement for more information.
Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:
Click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.
You may update your application documents and some questions related to your personal information at any time during the announcement open period. However, you will not be able to make changes to questions related to assessing the minimum qualifications and competencies (knowledge, skills, abilities and other characteristics) mentioned in the "How You Will Be Evaluated" section above. To make an allowed update to your application, return to your USAJOBS account (https://usajobs.gov). There you will find a record of your application, the application status, and an option to Edit my application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: Visit https://www.usajobs.gov/Help/howto/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
Drug Enforcement Administration
Do Not Send Postal Mail
Springfield, VA 21310
US
Next steps
Once the online application package is received, you will be notified through USAJOBS of your qualification status and referral or non-referral to the hiring official for further consideration. If further evaluation or interviews are required, you will be contacted. We will notify you by email the outcome after each of these steps has been completed. Your application status will be updated up to four times during the following hiring phases:
After applications are received.
After applications are assessed to determine qualifications.
After candidates are referred to the hiring manager.
If selected, candidates may receive additional notifications regarding the next steps in the hiring process.
Your status will also be updated on your USAJOBS account throughout the process.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
All required documents listed below, that are applicable to you, must be submitted to our automated system by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.
Resume - must be no more than two pages in length; resumes exceeding two pages will be removed from consideration. Resume should include applicants' name, email address, phone number, relevant work/volunteer experience, education and training. Include the start and end dates (from month/year to month/year), work schedule (e.g. part or full-time), the number of hours per week worked/volunteered, job title and description of duties performed. Education/Certification/Licensure when relevant or required for position. See Guidance for Applicants on 2-Page Resume and visit the USAJOBS Help Center for more information.
Transcripts, if applicable and you are qualifying based on education. See the Qualification and Education sections of this announcement for more information. If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.
SF-50 (Notification of Personnel Action): SF-50(s) must show the effective date, position title, series, grade, salary, tenure, competitive status, position occupied, full promotion potential, and name of agency. Multiple SF-50s may be needed to show all required information. Award SF-50s often do not show the required information. To verify the time in grade requirement, applicants must submit a SF-50 verifying the highest grade held for at least 52 weeks. Examples include, promotions with an effective date greater than one year, within grade increases demonstrating the highest grade held for at least 52 weeks or appointments/conversion of appointments with an effective date greater than one year.
Career Transition Assistance Program documentation, if applicable. (e.g., reduction-in-force (RIF) separation notice, RIF separation SF-50 personnel action, certification of expected separation, etc.), most recent Performance Rating and more recent Notification of Personnel Action (SF-50) noting current position, grade level, and duty location.
Other Qualification documents (e.g. certificates, certifications, etc.), if applicable. See the Qualification section of this announcement for more information.
Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:
Click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.
You may update your application documents and some questions related to your personal information at any time during the announcement open period. However, you will not be able to make changes to questions related to assessing the minimum qualifications and competencies (knowledge, skills, abilities and other characteristics) mentioned in the "How You Will Be Evaluated" section above. To make an allowed update to your application, return to your USAJOBS account (https://usajobs.gov). There you will find a record of your application, the application status, and an option to Edit my application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: Visit https://www.usajobs.gov/Help/howto/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
Drug Enforcement Administration
Do Not Send Postal Mail
Springfield, VA 21310
US
Next steps
Once the online application package is received, you will be notified through USAJOBS of your qualification status and referral or non-referral to the hiring official for further consideration. If further evaluation or interviews are required, you will be contacted. We will notify you by email the outcome after each of these steps has been completed. Your application status will be updated up to four times during the following hiring phases:
After applications are received.
After applications are assessed to determine qualifications.
After candidates are referred to the hiring manager.
If selected, candidates may receive additional notifications regarding the next steps in the hiring process.
Your status will also be updated on your USAJOBS account throughout the process.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
