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Health System Coordinator (Administrative Applications Coordinator)

Department of Veterans Affairs
Veterans Health Administration
Veterans Health Administration

Summary

The primary purpose of the position is to assist in improving facility operational processes in the realms of efficiency, communication, and information sharing. The work requires primarily a high order of analytical ability combined with a comprehensive knowledge of the capabilities of electronic information sharing and workflow assisting technologies. This includes workflow analysis, various communication and information sharing databases such as SharePoint Online (SPOL), PowerApps and more.

Overview

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Accepting applications
This job will close when we have received 50 applications which may be sooner than the closing date. Learn more
Location
1 vacancy in the following location:
Work site options
Telework eligible
Yes—as determined by the agency policy.
Remote job
No
Relocation expenses reimbursed
No
Salary
$77,161 - $145,468 per year
Pay scale & grade
GS 9 - 12
Promotion potential
12
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
Not required
Appointment type
Permanent
Occupations and job series
Supervisory status
No
Federal service type
This job is in the Competitive Service
Represented by a union
No
Drug test
No
Security clearance
Other
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
CBSW-13105565-27-KM
Control number
892135300

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Duties

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The incumbent utilizes a wide range of management skills and analytical techniques to develops statements of work or project specifications, along with corresponding plans, schedules, and milestones. Identifies the strategic and technical approaches to be employed and the services and/or products to be provided.

The duties and responsibilities include but are not limited to the following:

  • Manage projects, delivering requirements on agreed upon deadlines utilizing industry standard tools (e.g. PMPI described tools)
  • Develops PowerApps for organizational requirements, tests, and launches, providing troubleshooting and feature updates along the lifecycle of the application; integrating multiple Power Platform products into Solutions for ALM.
  • Provides input, advice and counsel for planning, programming, budgeting and general administration of all service units and programs.
  • Establishes objectives congruent with and reflective of the philosophy and objectives of the Health Care System.
  • Implements and manages applications that affect service, facility and regional operations adding value to existing processes.
  • All other duties as assigned.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday-Friday 8:00am-4:30pm
Telework: This position may be authorized for ADHOC telework only. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Health System Coordinator (Administrative Applications Coordinator)/PD03080-O
Relocation/Recruitment Incentives: Not authorized
Critical Skills Incentive (CSI): Not approved
Permanent Change of Station (PCS): Not authorized

Requirements

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Conditions of employment

  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
  • your performance and conduct;
  • the needs and interests of the agency;
  • whether your continued employment would advance organizational goals of the agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/30/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

  • For a GS-09 position you must have served 52 weeks at the GS-07.
  • For a GS-11 position you must have served 52 weeks at the GS-09.
  • For a GS-12 position you must have served 52 weeks at the GS-11.
The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

The Occupational Series 0671 includes an Individual Occupational Requirement (IOR). Candidates may not hold a position in this series without meeting one of the IOR requirements established by OPM.

Undergraduate or graduate education in a major field of study hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration.
OR
Specialized experience in Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.
OR
Successful completion of an agency-sponsored on-the-job training program with an individualized training plan in a healthcare system, including basic health administration instruction, progressively advanced practical assignments, and supervised evaluation by an experienced administrator.
AND:

GS-09:
Specialized Experience:
At least one (1) full year of specialized experience equivalent to the GS-07 level in the Federal service that has equipped me with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of this Health System Specialist position. Examples of specialized experience include, but are not limited to: (1) Analyze data and conduct background research (2) Identify systems design problems (3) Interpret required hospital operations, policies and procedures as well as VA regulations, policies, and program guidelines. (4) Collect, analyze, and present data for performance improvement studies and projects. (5) Experience participating in work center-level projects, documenting requirements and developing deadlines, and contributing to a project charter. (6) Troubleshoot and provide technical assistance to users with a variety of technical aptitudes on topics including Microsoft Excel Macros, Microsoft Teams, communication integration, workflow management, calendaring, scheduling, and data search capabilities.
OR
Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a master's or equivalent graduate degree or successfully completed two (2) full years of progressively higher level graduate education leading to such a degree. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position (i.e., hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration). The education portion must include courses that demonstrate the knowledge, skills, and abilities necessary to do the work of this position
OR
Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education directly related to the work of the position as outlined above that meets the requirements of the position. Only education in excess of the first year (18 semester hours) may be used to qualify applicants for the GS-09 level.

GS-11:
Specialized Experience:
At least one (1) full year of specialized experience equivalent to the GS-09 level in the Federal service that has equipped me with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of this Health System Specialist position. Examples of specialized experience include, but are not limited to: (1) Analyze data and conduct background research (2) Identify systems design problems (3) Interpret required hospital operations, policies and procedures as well as VA regulations, policies, and program guidelines. (4) Collect, analyze, and present data for performance improvement studies and projects. (5) Experience participating in high-level projects, delivering requirements before a deadline, and revising project charters. (6) Troubleshoot problems with applications and flows developed with Microsoft Excel Macros, Microsoft PowerApps, Microsoft Power Automate, communication integration, workflow management, calendaring, scheduling, and data search capabilities.
OR
Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph.D. or equivalent doctoral degree, or three full years of progressively higher-level graduate education leading to such a degree, or an LL.M., if related (i.e., hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration). Education at the graduate level must have been obtained in an accredited college or university and must demonstrate the knowledge, skills, and abilities necessary to do the work of this position.
OR
Combination:
Applicants may also combine education and experience to qualify at this level. You must have an equivalent combination of successfully completed a Ph.D. or equivalent doctoral degree, and specialized experience as described above, to meet the total experience requirements. The education portion must include doctoral courses that demonstrate the knowledge, skills, and abilities necessary to do to the work of this position (i.e. hospital administration, public health administration, or related fields such as course work in health care administration).

GS-12:
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS11 in the normal line of progression for the occupation in the organization. Examples of specialized experience include, but are not limited to: (1) Analyze data and conduct background research (2) Identify systems design problems (3) Interpret required hospital operations, policies and procedures as well as VA regulations, policies, and program guidelines. (4) Collect, analyze, and present data for performance improvement studies and projects. (5) Experience managing high-level projects, delivering requirements before a deadline, and constructing a project charter. (6) Troubleshoot and provide technical assistance to users with a variety of technical aptitudes on topics including Microsoft PowerApps, Power Automate, communication integration, workflow management, calendaring, scheduling, and data search capabilities.

Education: There is no educational substitution at the GS-12 grade level.

Education

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. Experience must be clearly indicated in your resume. Education must have been obtained in an accredited college or university.

Physical Requirements: The work is primarily sedentary and does not require any special physical effort. Work will require walking and standing.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Additional information

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Veterans Health Administration

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?

Established in 1934, the San Francisco Veterans Affairs Health Care System (SFVAHCS) has a long history of conducting cutting edge research, establishing innovative medical programs, and providing compassionate care to Veterans. SFVAHCS has 111 operating beds and a 120-bed Community Living Center. Primary and mental health care is provided at outpatient clinics in: Clearlake, Santa Rosa, Eureka, Ukiah, and San Bruno. There is a specialized homeless Veteran's clinic in downtown San Francisco.

More History can be found here: http://www.sanfrancisco.va.gov/about/history.asp

For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/

Agency contact information

Kaitlyn McNeil-Segovia
Phone
(925) 356-5838
Email
kaitlyn.mcneil-segovia@va.gov
Address
San Francisco VA Medical Center
4150 Clement Street
San Francisco, CA 94121
US

Visit our careers page

Learn more about what it's like to work at Veterans Health Administration, what the agency does, and about the types of careers this agency offers.

https://www.va.gov/jobs/

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