Clarification from the agency

Open to current or former Federal employees w/permanent competitive status; OR those eligible under a non-comp appointing authority (e.g. Individuals w/Disabilities, Pathways Interns & Recent Grads who are eligible for conversion, etc.); OR current or former employees who are serving, or previously served on temp or term appmt in land mgmt agency; OR veterans w/preference or those separated from armed forces OR NOAA Corps under honorable conditions after 3+ yrs of continuous service.

Videos

As a Supervisory IT Specialist, you will perform the following duties:

• Serve as the Automated Surface Observing System (ASOS) Operations and Monitoring Center (AOMC) Section Chief within the Division. Manage and oversee the AOMC policies, procedures, and strategies governing the planning and delivery of services throughout the agency. As the AOMC technical authority in all assignments, provide expert technical advice, guidance, and recommendations to management and other technical specialists on critical Information Technology (IT) issues and functions. Communicate with customers to coordinate work efforts of internal customers, co-workers and train technical personnel who possess little or no management knowledge or experience. Lead task forces and project teams in advanced systems, software and hardware documentation, and record keeping project efforts.
• Integrate several hardware, software, and computer related services to provide an integrated information system. Analyze and evaluate work concerned with integrated systems of computer programs and computer equipment. Evaluate vendor or employee developed software to assure that it will provide the desired results and operate properly on assigned equipment systems.
• Support subject matter users by developing or designing applications for computers and in selecting, or assisting in selecting computer equipment. Apply available technologies and basic management principles to adapt computer methods to a variety of subject matter situations. Oversee and perform equipment installation or relocation, testing and acceptance processes. Respond to and resolves problems with software, hardware and systems management and documentation. Diagnose and resolve problems in response to customer-reported incidents. Develop and maintain problem tracking and resolution databases and initiate trouble tickets when necessary. Ensure systems availability, functionality, integrity, and efficiency. Maintain all backup systems in the ASOS Operations and Monitoring Center.
• Provide both technical and administrative supervision to AOMC Staff members. Manage personnel and coordinate and collaborate with AOMC stakeholders, along with the Operational Monitoring Division Chief, to ensure quality control and timely resolution of ASOS trouble tickets. Manage AOMC Information Technology systems and operations and maintenance activities to meet established performance standards and expectations. Maintain IT Cyber Security requirements as outlined in the NIST 800-53 (inclusive) for the AOMC and advise the overall ASOS program when necessary to maintain a positive cyber security posture.

UNIQUE POSITION REQUIREMENTS:

• This position has been designated as an Emergency Employee within the Operational Monitoring Division, ASOS Operations Monitoring Center. Incumbent is required to be knowledgeable in the areas of ADP system operations, architecture, configuration and maintenance; work order systems, database management and related topics associated with IT Help Desk management, and IT Cyber Security under NIST 800-53.

CONDITIONS OF EMPLOYMENT:

• TELEWORK: Episodic and periodic telework are available for this position. Candidate must conform to all DOC, NOAA and NWS policies and practices.
• This position has been designated as an Emergency Employee. This position will provide operational support to the NWS in the AOMC during periods of emergency operations. The employee may be required to relocate to an alternate facility which may be located out of the local commuting area.
• Shift work may be required, and the employee can be assigned to any of the operational shifts in the NWS AOMC.

• The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. The employee is subject to working any of the operational shifts, but no special physical demands are required to perform the work. Telework eligibility will be determined by agency policy.

• The work area is adequately lighted, heated, and ventilated and the environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, residences, or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals. The employee may be required to relocate to an alternate facility which may be located out of the local commuting area.

Conditions of employment

Key Requirements:

• Applicants must be U.S. Citizens.
• Suitable for Federal employment, as determined by background investigation.
• More requirements are listed under Qualifications and Additional Information.
• Must be registered for Selective Service, if applicable (www.sss.gov)
• Qualification requirements must be met by the closing date of the announcement.
• If you are a Federal employee applying for a promotion (under merit promotion procedures) you must meet time-in-grade requirements by the closing date of the announcement.

Additional Considerations:

• One year probationary period may be required.
• A one year supervisory probationary period may be required (probationary period can be served concurrently).
• Payment of relocation expenses (PCS) is not authorized.
• This position requires Moderate Risk Security Clearance.
• Background investigation will be required. Continued employment is subject to applicant's successful completion of security investigation and favorable adjudication. Failure to successfully meet these requirements will be grounds for termination.

As a condition of employment for accepting this position, for those required to serve a 1-year probationary period, we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• Your performance and conduct;
• Needs and interests of the agency;
• Whether your continued employment would advance organizational goals of the agency or the Government; and
• Whether your continued employment would advance the efficiency of then Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Throughout the recruitment and hiring process we will be communicating with you via email; therefore, it is imperative that the email address you provide when applying for this vacancy remains active. Should your email address change, please notify the point of contact identified in the vacancy announcement as soon as possible so that we can update our system.

Qualifications

Qualification requirements in the vacancy announcements are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook, which contains federal qualification standards. This handbook is available on the Office of Personnel Management's website located at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/

EDUCATION: There is no positive education requirement for this position.

SPECIALIZED EXPERIENCE: Applicants must possess one year of specialized experience equivalent in difficulty and responsibility to the next lower grade level in the Federal Service. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position. This experience need not have been in the federal government.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations e.g., professional; philanthropic, religious; spiritual; community, student, social). Volunteer work helps build critical competencies; knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

To qualify for the 2210 series:
IT COMPETENCIES: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the
position being filled.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

-AND-

To qualify at the GS-14 level:
SPECIALIZED EXPERIENCE: In addition to meeting the IT Competencies above, applicants must also possess one full year (52 weeks) of specialized experience equivalent to the GS-13 in the Federal service. Specialized experience MUST include all of the following:

• Planning, coordinating, or implementing an Information Technology (IT) project or program and related IT products and services (e.g. developing plans, policies, procedures or requirements, coordinating the use of IT applications, coordinating personnel, vendors or IT services, etc.);
• Planning the design of integrated systems, or software and hardware for an IT project or program; and
• Providing technical guidance to others on IT projects and the use of related systems, applications or program requirements.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire and/or evaluation through a manual assessment process, and your responses to any additional assessments (i.e. USAHire) required for this position.

The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

Accountability, Customer Service, Decisiveness, Flexibility, Interpersonal Skills, Problem Solving, and Resilience

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

To preview the announcement questionnaire, click here: https://apply.usastaffing.gov/ViewQuestionnaire/13108102