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Program Analyst Pharmacy Programs (O-5 Billet) Non-Supervisory

Department of Homeland Security
Immigration and Customs Enforcement
ICE Health Service Corps (IHSC)

Summary

Non-supervisory Program Analyst will support national pharmacy programs. Also, provides analytical, operational, administrative, and program-management for pharmacy initiatives across IHSC facilities, including vaccine distribution, contract execution, pharmacy benefits manager oversight, and analysis of utilization, cost, access, quality, and compliance data.

This position is only open to current USPHS officers. USPHS Call to Active Duty (CAD) candidates are not eligible for this position.

Overview

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Accepting applications
Location
1 vacancy in the following locations:
Work site options
Telework eligible
No
Remote job
No
Relocation expenses reimbursed
Yes—You may qualify for reimbursement of relocation expenses in accordance with agency policy.
Salary
$1 - $150,000 per year

Please note that the salary is dependent on the officer's rank, years in service, and location of duty station.

Pay scale & grade
CC 5
Promotion potential
None
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
25% or less - You may be expected to travel for this position.
Appointment type
Permanent
Occupations and job series
Supervisory status
No
Federal service type
This job is in the Excepted Service
Represented by a union
No
Drug test
Yes
Security clearance
Other
Position sensitivity and risk
Critical-Sensitive (CS)/High Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
IHSC-MSU-PA-O5-NS-2027
Control number
891738100

This job is open to

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The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Applicants must be a current USPHS Commissioned Corps Officer. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Civilians are not eligible for this position.

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Duties

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DUTIES AND RESPONSIBILITIES:

The incumbent serves as a Program Analyst supporting IHSC pharmacy programs and performs analytical, operational, and program management functions to ensure the effective delivery, oversight, and improvement of pharmacy services across IHSC operations. Major duties include:

  1. Manages and analyzes national pharmacy program operations. Supports the planning, coordination, implementation, monitoring, and evaluation of pharmacy program activities across IHSC facilities and supported operational environments. Reviews pharmacy program processes, identifies trends and gaps, and develops recommendations to improve program efficiency, accountability, and alignment with IHSC policies and mission requirements.
  2. Coordinates vaccine ordering and pharmacy supply-related activities across facilities. Manages or supports vaccine ordering processes for IHSC facilities, including coordination with facility personnel, vendors, contractors, and headquarters stakeholders. Tracks ordering activity, monitors distribution or availability issues, reviews inventory-related data, and helps ensure appropriate planning for recurring and emergent vaccine needs. Identifies operational barriers and recommends corrective actions to support timely access to vaccines and related pharmacy products.
  3. Supports execution of pharmacy-related government contract functions. Performs programmatic and administrative functions related to pharmacy contracts, including reviewing contract requirements, monitoring deliverables, validating service performance, coordinating with contracting and program officials, and documenting contractor performance concerns. Supports the development, interpretation, and implementation of contract-related processes and helps ensure contractor activities are consistent with government requirements, applicable policies, and program objectives.
  4. Reviews pharmacy benefits manager performance. Analyzes pharmacy benefits manager performance data, including utilization, cost, service timeliness, claims processing, formulary management, access, quality indicators, and other contractually required performance measures. Identifies performance trends, discrepancies, or areas requiring follow-up, and prepares reports, briefings, and recommendations for management review.
  5. Analyzes pharmacy data and prepares reports for program decision support. Collects, reviews, validates, and analyzes pharmacy and related health care data to support program monitoring, operational planning, and management decision-making. Prepares reports of findings, briefing materials, issue papers, spreadsheets, dashboards, and other analytical products. Ensures products are clear, accurate, timely, and aligned with IHSC leadership priorities.
  6. Serves as a pharmacy program liaison and technical resource. Coordinates with IHSC headquarters staff, facility leadership, clinical personnel, contracting officials, vendors, pharmacy benefits manager representatives, and other internal and external stakeholders. Provides guidance on pharmacy program processes, explains requirements, supports issue resolution, and promotes consistent implementation of pharmacy program procedures across facilities.
  7. Develops and recommends improvements to pharmacy program policies, procedures, and business processes. Reviews existing pharmacy program operations, identifies opportunities for improvement, and recommends changes to enhance program effectiveness, compliance, cost management, service delivery, and accountability. Assists in drafting standard operating procedures, workflow documents, guidance materials, and other program tools.
  8. Supports special projects, audits, reviews, and program evaluations. Participates in special studies, quality improvement activities, contract performance reviews, data calls, and internal assessments related to pharmacy operations. Tracks action items, monitors corrective action plans, and supports management in evaluating whether pharmacy program objectives are achieved.

Requirements

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Conditions of employment

  • You must be a U.S. citizen to apply for this position.
  • You must successfully pass a background investigation.
  • You must successfully pass a drug screen.
  • Males born after 12/31/59 must certify registration with Selective Service.
  • Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
  • Service Remaining Requirement Agreement: Upon appointment to this position, officers will be required to serve an 18 to 24-month commitment to IHSC.
  • ASSIGNMENT PAY AGREEMENT: You must not have a current Assignment Pay Agreement. However, if you have a current Assignment Pay Agreement, it must be fulfilled within 90 days of your application submission.
  • Applicants must be a current USPHS Commissioned Corps Officer. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Civilians are not eligible for this position.
  • PHS officers must participate in IHSC TDY On-Call Schedule (ITOS.) ITOS is either an entire month or two 16-day periods a year where, depending on the needs of the agency, the officer is required to be available to serve.

Qualifications

COMPETENCIES:

  1. Superior oral/written communication skills.
  2. Analytical Skills and ability to navigate complex system
  3. Strong interpersonal and active listening skills
  4. Strong organizational and time management skills.
  5. Demonstrates strong problem solving, judgment and decision-

PHYSICAL DEMANDS:

The work is primarily sedentary and is performed in an office or telework-approved administrative environment. Physical demands may include:

  1. Sitting and/or standing for extended periods of time, approximately 6 to 8 hours.
  2. Performing repeated bending or reaching motions.
  3. Average manual dexterity for computer operation.
  4. Extensive computer, phone, and virtual meeting use.
  5. Reviewing electronic records, spreadsheets, contract documentation, and written materials for extended periods.
  6. Occasional travel may be required to attend meetings, conduct site visits, participate in program reviews, or support field operations.
  7. This position is not routinely classified as hazardous duty. Hazardous duty may apply only if assigned duties require travel to or work within environments designated as hazardous by agency policy.

Education

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

  1. The incumbent must possess the qualifying degree required for the officer's PHS category and an advanced degree, such as a Master of Public Health, Master of Science, Master of Health Administration, Master of Business Administration, Doctor of Pharmacy, or other relevant advanced degree from an accredited institution, plus a minimum of five years of professional experience relevant to the officer's category.
  2. Of the total professional experience, the officer must possess at least two years of experience related to program management, health care administration, pharmacy operations, public health program analysis, contract monitoring, data analysis, or evaluation of health care programs.
  3. The position requires knowledge, skills, and abilities in the following areas:
    - Knowledge of health care program operations, pharmacy program administration, and public health service delivery.
    - Knowledge of pharmacy benefit structures, medication access processes, vaccine ordering or distribution processes, and pharmacy utilization management.
    - Knowledge of contract monitoring principles, government contract execution support, contractor performance review, and deliverable tracking.
    - Skill in collecting, validating, analyzing, and interpreting health care, pharmacy, utilization, claims, cost, and performance data.
    - Skill in preparing written reports, briefings, spreadsheets, issue papers, and recommendations for management review.
    - Ability to coordinate program activities across multiple facilities, stakeholders, contractors, and operational environments.
    - Ability to identify program risks, analyze operational problems, recommend corrective actions, and monitor implementation.
    - Ability to communicate effectively with clinical, administrative, contracting, and executive-level stakeholders.
    - Ability to interpret and apply policies, procedures, contract requirements, and program guidance.
    - Ability to manage multiple assignments, recurring deliverables, and time-sensitive program needs with minimal supervision.
  4. If the incumbent holds a clinical license, it is the responsibility of the incumbent to fulfill the obligations of the licensing or certifying body to maintain currency. This position may be required to perform clinical activities within the scope of the clinical license in times of critical need within the agency.

Additional information

SUPERVISORY CONTROLS:
The incumbent reports to the pharmacy program director.

Assignments are usually long-term, recurring, or broadly defined. The officer plans and organizes assigned work, determines the sequence of assignments, selects and develops methods, coordinates with appropriate stakeholders, and seeks supervisory or technical assistance when issues require management direction or policy interpretation.

The supervisor provides direction through established priorities, policy guidance, program objectives, contract requirements, and applicable procedures. The officer exercises judgment in interpreting and adapting guidelines, including PHS policies, IHSC policies, federal regulations, contract requirements, precedents, and work direction for application to specific program issues.

Completed work is reviewed for timeliness, accuracy, consistency with program objectives, effectiveness of recommendations, and alignment with agency policies and mission requirements. The officer keeps the supervisor informed of project status, emerging risks, contractor performance concerns, operational barriers, and significant problems encountered. Recommendations involving major program changes, policy revisions, resource implications, or contract actions are elevated for supervisory review and approval.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection.

Immigration and Customs Enforcement

The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws, safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a comprehensive workforce spanning hundreds of occupations. Make an impact; join DHS.

The mission of U.S. Immigration and Customs Enforcement (ICE) is to protect America from the cross-border crime and illegal immigration that threaten national security and public safety. ICE focuses on smart immigration enforcement, preventing terrorism, and combating the illegal movement of people and goods. ICE is the principal investigative arm of DHS and the second largest investigative agency in the federal government. Created in 2003, through a merger of the investigative and interior enforcement elements of the U.S. Customs Service and the Immigration and Naturalization Service, ICE has more than 20,000 employees in more than 400 offices in the United States and around the world. ICE is a key component of the DHS layered approach to protecting our nation from a wide range of threats. For additional information about ICE and career opportunities, please visit www.ice.gov.

Agency contact information

IHSC Recruiting
Email
IHSCrecruiting@ice.dhs.gov
Address
ERO-DRO-IHSC Public Health Service
500 12th Street SW
Washington, DC 20536
US

Visit our careers page

Learn more about what it's like to work at Immigration and Customs Enforcement, what the agency does, and about the types of careers this agency offers.

https://www.ice.gov/detain/ice-health-service-corps

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