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Administrative Support Assistant

Department of Veterans Affairs
Veterans Health Administration
Veterans Health Administration, Primary Care Service

Summary

Independently performs a variety of administrative and technical assignments associated with maintaining and supporting the administrative operations for the Service. Serves as one of two Administrative Support Assistants to the service. Performs a variety of administrative and technical duties/responsibilities and provide assistance for the Administrative Officer of Primary Care and all other members of Primary Care Service Leadership across nine locations.

Overview

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Accepting applications
Location
1 vacancy in the following location:
Work site options
Telework eligible
Yes—as determined by the agency policy. Ad- hoc only
Remote job
No
Relocation expenses reimbursed
No
Salary
$55,934 - $72,716 per year
Pay scale & grade
GS 7
Promotion potential
None
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
25% or less - You may be expected to travel for this position.
Appointment type
Permanent
Occupations and job series
Supervisory status
No
Federal service type
This job is in the Competitive Service
Represented by a union
No
Drug test
No
Security clearance
Other
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
CBSW-13109178-27-CR
Control number
891723400

This job is open to

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Clarification from the agency

This announcement is open only to Permanent Federal Employees of VA. Internal to NOR CALIFORNIA Station 612 only. **Current SF-50 must be provided to support that you meet the area of consideration of being a current employee of VA -Nor Cal Station 612.

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Duties

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Major duties include, but are not limited to the following:

  • Coordinates the onboarding of new employees which may include, pharmacy card access, systems access, key assignment, coordination for New Employee Orientation and ensuring all relevant information is obtained.
  • Assists the Administrative Officer with all service-level activities involved in ttle
    recruitment and hiring of new physicians, technical staff and administrative personnel.
  • Credentialing duties which include, gathering documents getting approvals for new employees, serving as the primary point of contact for Primary Care with MSO for the maintenance all off current credentials, and privileging.
  • Coordinating the onboarding of new employees which may include, pharmacy card access, systems access, key assignment, coordination for New Employee Orientation and ensuring all relevant information is obtained.
  • Coordinates for the scheduling of Nursing Orientation with Nursing Education Office for the required in person training (CPRS, VISTA etc.).
  • Serve as the Automated Data Processing Application Coordinator (ADPAC).
  • Responsible for training new staff including Administrative Support and the Lead MSAs for the Service on; the automated data processing clinical application processes, and completion of National Automated Response System (NARS) requests for computer access for all staff/students/volunteers assigned to the department; disuse and termination notices in VISTA, updating phone book, editing of signature blocks, person class codes, signature codes, updates surrogate assignments in VISTA; and ensures compliance with
    security technology policies and processes.
  • Creates, updates, monitors and provides reports on training for all employee TMS accounts.
  • Establishes email accounts in accordance with national and local policy, utilizing JIT and Your lT portals for all new employees.
  • Provides direction and advice as needed on processes related to all ADPAC tasks to Primary Care staff.
  • Uses standard approaches to perform a variety of duties related to special projects involving
    administrative or support issues.
  • Will assist AO with minimal contract management.

Work Schedule: M -F 8:00 - 4:30

Telework: This position may be authorized for telework, Ad- Hoc only.

Position Description/PD#: Administrative Support Assistant/PD01670A

Requirements

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Conditions of employment

  • You must be a U.S. Citizen to apply for this job
  • To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
As a condition of employment for accepting this position, you May be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
  • your performance and conduct;
  • the needs and interests of the agency;
  • whether your continued employment would advance organizational goals of the agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/12/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.


You may qualify based on your experience and/or education as described below:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: The ability to independently perform a variety of administrative and technical assignments associated with maintaining and supporting the administrative operations for the Service such as personnel, technical/operations, space, equipment, policy and project management.
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • English Language Proficiency: Must be proficient in spoken and written English.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.


Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:

  • Accountability
  • Attention to Detail
  • Clerical
  • Computer Skills
  • Customer Service
  • Customer Service (Clerical/Technical)
  • Decision Making
  • Flexibility
  • Integrity/Honesty
  • Interpersonal Skills
  • Learning
  • Reading Comprehension
  • Reasoning
  • Self Management
  • Self-Management
  • Stress Tolerance
  • Teamwork


Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Veterans Health Administration

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans.

VA Northern California Health Care System (VANCHCS) is an integrated health care delivery system, offering a comprehensive array of medical, surgical, rehabilitative, mental health and extended care to Veterans in Northern California.

The city of Sacramento has evolved over recent years and features two large universities, a thriving riverfront area with harbor, a number of notable museums, top restaurants, jazz nightspots, impressive theaters, more than 100 parks, scenic trails by the American River Parkway, and some striking architecture, including the magnificent California State Capitol building. Home to the River Cats, Triple AAA affiliate for the San Francisco Giants and Major League Soccer awarded an expansion team in Sacramento.

Located near San Francisco, one of America's favorite cities, Sacramento, is not far from the world class ski attractions at Lake Tahoe and the beautiful Napa Valley.

More History can be found here: https://www.northerncalifornia.va.gov/about/index.asp

Agency contact information

Charmaine Runne
Phone
000-000-0000
Email
Charmaine.Runne@va.gov
Address
VA Northern California Health Care System
10535 Hospital Way
Mather, CA 95655
US

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https://vacareers.va.gov/

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