As working leader, leads others in the performance of work related to the duties involved assisting guests at the hotel front desk operation.
Ensures manager's directives and plans are communicated and followed and provides status and information reports as required.
Directs the performance of work and makes recommendations regarding work processes, methods, or actions related to employee performance, evaluation, training, etc.
As working leader: Warmly welcomes and interacts with arriving guests and visitors.
Checks in and out guests in support of the front desk reception service on an as needed basis.
Assigns guest room, accepts payment, gives receipt and room keys.
Posts charges and payments and responsible for the accountability and safekeeping of the assigned change fund.
Cashes travelers and personal checks and secures credit card authorizations.
Sells hotel services such as tickets for events and shows.
Provides information on the various hotel services, programs, offerings, and local points of interest.
Answers guest inquiries on the general lodging layout, parking, and room features.
Resolves conflicts of a minor nature and advises supervisor of more serious and non-routine concerns for resolution.
Performs all related clerical tasks associated with the above functions.
Work experience in the hospitality industry that demonstrated the ability to perform the duties as stated above with minimal supervision.
Must be able to exercise tact and diplomacy when interacting with people, and be able to communicate in a clear, concise, and grammatically correct manner.
Must have the mathematical ability to add, subtract, multiply and divide at the level necessary to complete required reports and the ability to use office automated equipment in the performance of the required duties.
Must have a friendly, courteous attitude around guests and co workers and be knowledgeable and able to provide information on the local area and points of interest.
Direct Deposit and Social Security Card are required upon appointment
Meet qualification/eligibility/background requirements for this position
Satisfactory completion of employment verification (E-Verify) check
One year probationary period may be required
A physical examination may be required
Must be willing to adhere to strict appearance policy
Appointee is subject to completion of a favorable suitability determination Tier 1 investigation.
If selected, a completed and signed copy of our job application (DA Form 3433) is required prior to entrance on duty
Must be available to work days, nights, weekends and holidays.
Appointment subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3
Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.
Ability to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner.
Qualifications
QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT.
All qualification requirements must include experience performing duties equivalent in scope and complexity to the next lower grade level.
IN DESCRIBING YOUR WORK EXPERIENCES, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Work experience directly related to the duties described above in a service related industry.
Basic computer skills.
Must possess good customer service skills in order to exercise the tact and diplomacy when interacting with people, and be able to communicate in a clear, concise, and grammatically correct manner.
Education
Additional information
Additional selections may be made from this vacancy announcement for up to 60 days after the closing date.
Payment of Permanent Change of Station (PCS) costs is not authorized based upon a determination that a PCS move is not in the Government interest.
Please check out our application information kit to view additional information you may find useful when applying for our jobs.
**To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees.
**Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or you may be considered ineligible.
IN DESCRIBING YOUR WORK EXPERIENCES, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Your application will remain active for 60 days or upon declination of the position identified in this vacancy (whichever occurs first). Applicants will be referred as vacancies occur. Hiring preferences and priority considerations will be applied in accordance with Federal Law and applicable regulations.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The following documents must be submitted with your application:
Resume
Optional: Our job application (DA Form 3433) will be accepted in place of a resume.
Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.
The below items are accepted and may be needed to support a qualification and/or claimed priority/preference
Cover Letter
DD-214/ Statement of Service
Other (1)
Resume
SF-50/ Notification of Personnel Action
Including any of the following on your resume may result in an ineligible rating:
Classified or government sensitive information
Social Security Number (SSN)
Photos of yourself
Personal information, such as specifically mentioning your age, gender, race/national origin, etc
Encrypted and digitally signed documents
Illegible documents or files that cannot be opened
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You may submit your application packet using one of the two methods identified below:
Electronically (preferred): https://www.usajobs.gov/ and search for announcement number NENAFSG2613106228. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.
Manually: A manual application may be obtained by contacting the servicing Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 1:00 p.m., Eastern Standard Time to the Human Resources Office, on the closing date of the announcement. Shades of Green Resort is located on Walt Disney World Property.
SG-NAF-SHOFGR SHADES OF GREEN HOTEL
DO NOT MAIL
Lake Buena Vista, FL 32830
US
Next steps
Referred applicants may be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
The following documents must be submitted with your application:
Resume
Optional: Our job application (DA Form 3433) will be accepted in place of a resume.
Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.
The below items are accepted and may be needed to support a qualification and/or claimed priority/preference
Cover Letter
DD-214/ Statement of Service
Other (1)
Resume
SF-50/ Notification of Personnel Action
Including any of the following on your resume may result in an ineligible rating:
Classified or government sensitive information
Social Security Number (SSN)
Photos of yourself
Personal information, such as specifically mentioning your age, gender, race/national origin, etc
Encrypted and digitally signed documents
Illegible documents or files that cannot be opened
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You may submit your application packet using one of the two methods identified below:
Electronically (preferred): https://www.usajobs.gov/ and search for announcement number NENAFSG2613106228. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.
Manually: A manual application may be obtained by contacting the servicing Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 1:00 p.m., Eastern Standard Time to the Human Resources Office, on the closing date of the announcement. Shades of Green Resort is located on Walt Disney World Property.
SG-NAF-SHOFGR SHADES OF GREEN HOTEL
DO NOT MAIL
Lake Buena Vista, FL 32830
US
Next steps
Referred applicants may be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
