Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
Occasional travel - May be required to travel by car, in military and/or commercial aircraft, and by other means of transportation as appropriate to perform temporary duty assignments.
Appointment type
Permanent - Note: The individual selected will receive an Indefinite Appointment and may be converted to permanent based on availability of funds or position no longer being encumbered.
Note: The individual selected will receive an Indefinite Appointment and may be converted to permanent based on availability of funds or position no longer being encumbered.
This position is located with Joint Force Head Quarters in Phoenix, Arizona. The purpose of the position is to provide support in the administration of Military & Family Readiness Program (SFRP) services for the Army National Guard within the State Family Program. This is achieved by performing assignments designed to provide familiarity with the Family Program, community services, effective relations with supporting social service and emergency organizations, recruit and train volunteers, promote resilience and financial literacy through targeted life skills training, and the development of human resources program referral networks.
DUTIES: [condensed]
Serve as fully independent advisor within geographical area of responsibility in accomplishing all objectives of the Soldier & Family Readiness Program (SFRP) for the Army National Guard to maximize retention and readiness. Provide input to develop, articulate, and implement the Family Readiness Program at the State level, inclusive of family readiness, family assistance, employment outreach, volunteer training and management and improvement of quality of life and well-being of Service members and families. Conduct needs assessments to determine requirements. Collect and organizes volunteer, family, and other related data, submit data and information through the State Family Program Director or Supervisory Family Support Services Specialist. Implement and maintain computer entry system to support reporting, for retrieval, and dissemination. Ensure accurate and timely input into the NGB-approved system of record for all applicable Service Members and Family case information,unit support, community outreach, training provision, volunteer management and other Family Program data. Coach, mentor, train junior staff. Conduct briefings at the local, unit and state levels to provide necessary information to leadership, commanders, Soldiers, Families, Soldier and Family Readiness Groups (SFRGs) and community partners and stimulate interest and support to build program and community capacity.
Manages and operates family assistance center and provide assistance to commands within geographical area of responsibility in support of the SFRP. Provides information resource referral and non-medical administrative case management across all essential services; including but not limited to, Crisis, Legal, Financial, TRICARE, ID Cards/DEERS, Community Information and Outreach Services, Employment/Financial Literacy, Emergency Family Assistance Center (EFAC) and Exceptional Family Member Program (EFMP). Develop and maintain a directory of resources, agencies and organizations that are available to assist Service-members, Families and survivors. Shall coordinate assistance from military, government, and civilian organizations as needed to assist Service Members, Family Members, Retirees, and Civilian Government Employees needing military quality of life support, and ensure accurate and timely input into the NGB-approved system of record for all applicable Service Members and Family case information. Provides support during 24/7 EFAC operations, Yellow Ribbon Reintegration activities, Recruit Sustainment Program activities, drill and annual training periods as required.
Provide training and technical support to Commanders and Family Readiness Liaisons to support their Unit Family Readiness program and Soldier & Family Readiness Groups (SFRGs). Provide training and technical assistance to unit commanders and Family Readiness liaisons to develop local unit SFRGs. Recruit and complete administrative actions for the appointment of statutory volunteers. Develop and conduct orientation and training programs for volunteers, including Army Family Team Building, Army Family Action Plan and Operation Ready/Readiness Essentials for Army Leaders. Maintain a system of documenting volunteer services and hours, and a library of resource materials concerning volunteerism, and provide materials to volunteers as needed. Plans volunteer recognition activities at the unit and State levels and makes recommendations to the State Family Program Director or Supervisory Family Support Services Specialist higher headquarters for state and national level volunteer awards. Initiate Invitational Travel Orders (ITOs) for volunteers. Identifies statutory volunteers to serve as State Family Program volunteer council members, coordinates activities, and council communications. Assist higher headquarters in planning and coordinating resources for family assistance at deployment cycle support and steady-state readiness activities. Implement and maintains a system of providing publications and information to units and SFRGs. Provide technical support and training to Family Readiness liaison and Rear Detachment Commanders in support of unit family readiness.
Submit information to support development and budget forecasting to support the Soldier and Family Readiness Support Program to higher headquarters.
Federal employment suitability as determined by a background investigation.
Participation in the Direct Deposit/Electronic Funds Transfer Program.
May be required to successfully complete a trial period.
Males born after 31 December 1959 must be registered for Selective Service.
Incumbent must possess and maintain a current state driver’s license.
Subject to provisions of DoD Priority Placement Program. https://www.dcpas.osd.mil/sites/default/files/2021-09/PPP%20Handbook%20-%20Nov%202019.pdf
This position is subject to rotating shifts, night shifts and weekends or holidays.
Irregular and/or overtime (compensatory) hours may be required to support operational requirements or contingencies or may be required to work hours outside of the normal duty day.
Must possess or be able to obtain a secret security clearance within 12 months of appointment.
This position is designated as Essential Personnel and may be subject to duty in preparation for, or in response to, a state emergency or disaster declaration. (cont.)
Head of Agency requests to exceed 14 days in a calendar year must be approved in advance by the National Guard, Director of Manpower and Personnel (NGB-J1)
Qualifications
SPECIALIZED EXPERIENCE:
Must possess at least 1 year specialized experience, education or training equivalent to at least the next lower grade level. Applicants must have experience providing technical guidance and assistance in the type of work or in comparable work of the position to be filled. Applicants must have a thorough knowledge and understanding of administrative procedures and practices of management. Experience developing administrative procedures.
[see DUTIES]
Education
You must provide transcripts or other documentation to support your Educational claims. To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position.
Additional information
In accordance with 5 CFR ยง335.106, Veteran's Preference will be considered for vacancies under merit promotion when an agency accepts applications from individuals outside its own workforce.
Eligible veterans must claim their veterans' preference on their resume and during the application process for federal positions using the proper documentation. To receive the 5 point preference (TP) rating the individual must provide member copy 4 of their Certificate of Release or Discharge from Active Duty (DD 214) for verification. To receive the 10 point preference the Application for 10-Point Veterans Preference form (SF-15) must accompany application and additional documentation detailing characterization of service.
Veterans Preference will be considered for this Job Announcement under the Category Rating method QUALIFIED and NOT QUALIFIED.
If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (https://www.sss.gov/RegVer/wfRegistration.aspx).
Priority Placement Program (PPP): When applying for Federal Jobs, eligible participants should claim preference in the questionnaire. You must provide all the required documents in accordance with the PPP placement type you are claiming. To claim PPP, you cannot have obtained permanent Federal employment, nor accepted or declined another PPP job offer. Please review the Priority Placement Program handbook for further information: https://www.dcpas.osd.mil/sites/default/files/2021-09/PPP%20Handbook%20-%20Nov%202019.pdf
Applicants who meet one of the DoD Priority Placement Program (PPP) categories below are eligible to apply with this preference. (See Required Documents section)
Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
Priority Placement Program, DoD Retained Grade Employees
Priority Placement Program, Military Spouse Preference (MSP)
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
1. Ability to provide briefings and training to staff and units to obtain their support of the program.
2. Ability to establish and manage a volunteer program, including recruiting, developing and maintaining a list of organizations that can utilize volunteers, maintaining records of volunteer contributions, and establishing a system for recognizing the contributions.
3.Skill in establishing and maintaining effective working relationships using tact and diplomacy in interacting with individuals/families and program support representatives.
4. Skill in using various computer software database, spreadsheet and word processing.
5. Ability to collect, evaluate, and disseminate information and assess strengths, weaknesses, and needs of serviced population in order to establish program goals, objectives, and procedures.
6. Ability to communicate effectively both orally and in writing.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you MUST SUBMIT a complete Application Package which includes:
1. Your resume must provide the following information for proper evaluation:
Name
Phone Number
Work experience related to the job for which you are applying; details to include, job title (if federal, include pay plan, series and grade), work schedule, hours worked per week, dates (including Month and Year, e.g., 02/2017, Feb 2017, etc.) of employment, employer's name, supervisor's name and contact number, and duties performed. NOTE: If your resume does not provide enough information for us to make a clear creditable qualification determination, your application package may be rendered disqualified. Verbiage displayed on your resume must clearly describe relevant experience using your own words. Please avoid acronyms, abbreviations, or internal terminology that may not be universally understood. You must refer to position descriptions, i.e the general and specialized experience located within the vacancy announcement, to assist with describing work experience; however, resume or applications received in verbatim will not be considered.
2. Other supporting documents if required and/or applicable: DD-214, SF-15, Transcripts, etc.
3. If you are claiming Veteran's Preference please see the list below for your claims and the required documentation to support your claim. If you are unsure if you can claim Veterans Preference click the link to see if you may be eligible: https://webapps.dol.gov/elaws/vets/vetpref/choice.htm. Visit the OPM Vet Guide for information on the different categories of Veterans Preference at: https://www.opm.gov/policy-data-oversight/veterans-services/vet-guide-for-hr-professionals/#4. You must also provide the applicable supporting documentation of your disability (e.g. disability letter from the VA) as described on Standard Form-15 (SF-15). http://www.opm.gov/forms/pdf_fill/SF15.pdf. Applicant must provide the SF-15 and appropriate supporting documentation if claiming 10-point Veterans Preference. Otherwise, Veterans Preference claim will not be adjudicated.
Veteran' Preference Codes:
TP - Tentative preference - 5 points (Required document DD 214 and DD 215 (as applicable))
CP - Compensable disability preference - 10 points (10%-29% disability) (Required documents DD 214 and DD 215 and disability letter from the VA (as applicable))
CPS - 30 Percent Compensable disability preference - 10 points (30% or more disability (Required documents DD 214 and DD 215 and disability letter from the VA (as applicable))
XP - disability preference 10 points (has service-connected disability or received Purple Heart, but does not qualify for CP or CPS.) (Required document DD 214 and DD 215 (as applicable))
XP - 10 Points-Derived preference for deceased relatives (spouse, widowers, parents of deceased veterans)
4. a. Applicants claiming Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligiblemust submit the following documentation:
- Military Reserve and National Guard Technician PPP Self Certification Checklist (DD 3145-3)
- Termination SF-50 Separation stating that the applicant has Priority Placement Eligibility
- Notice of Separation confirming of eligibility.
b. Applicants claiming Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirementmust submit the following documentation:
- Military Reserve and Technician Disability PPP Self Certification Checklist (DD 3145-2)
- Termination SF-50 Separation stating that the applicant has Priority Placement Eligibility
- Notice of Separation confirming of eligibility.
c.Applicant claiming Priority Placement Program, DoD Retained Grade Employeesmust submit the following documentation:
-DoD Retained Grade Self Certification Checklist (DD 3145-1)
- SF-50 effecting the placement in retained grade status
- Copy of the notification letter the employee received (RIF or classification downgrade)
d. Applicants claiming Priority Placement Program, Military Spouse Preference must submit the following documentation:
- DoD Military Spouse Preference Self Certification Checklist (DD 3145-4)
- Sponsor's PCS Orders
- Proof of Military member's current active duty status
- Marriage Certificate
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section above. To view the Occupational Questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13104566A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
AZ JFHQ ARMY
5636 E. McDowell Road
Phoenix, AZ 85008
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you MUST SUBMIT a complete Application Package which includes:
1. Your resume must provide the following information for proper evaluation:
Name
Phone Number
Work experience related to the job for which you are applying; details to include, job title (if federal, include pay plan, series and grade), work schedule, hours worked per week, dates (including Month and Year, e.g., 02/2017, Feb 2017, etc.) of employment, employer's name, supervisor's name and contact number, and duties performed. NOTE: If your resume does not provide enough information for us to make a clear creditable qualification determination, your application package may be rendered disqualified. Verbiage displayed on your resume must clearly describe relevant experience using your own words. Please avoid acronyms, abbreviations, or internal terminology that may not be universally understood. You must refer to position descriptions, i.e the general and specialized experience located within the vacancy announcement, to assist with describing work experience; however, resume or applications received in verbatim will not be considered.
2. Other supporting documents if required and/or applicable: DD-214, SF-15, Transcripts, etc.
3. If you are claiming Veteran's Preference please see the list below for your claims and the required documentation to support your claim. If you are unsure if you can claim Veterans Preference click the link to see if you may be eligible: https://webapps.dol.gov/elaws/vets/vetpref/choice.htm. Visit the OPM Vet Guide for information on the different categories of Veterans Preference at: https://www.opm.gov/policy-data-oversight/veterans-services/vet-guide-for-hr-professionals/#4. You must also provide the applicable supporting documentation of your disability (e.g. disability letter from the VA) as described on Standard Form-15 (SF-15). http://www.opm.gov/forms/pdf_fill/SF15.pdf. Applicant must provide the SF-15 and appropriate supporting documentation if claiming 10-point Veterans Preference. Otherwise, Veterans Preference claim will not be adjudicated.
Veteran' Preference Codes:
TP - Tentative preference - 5 points (Required document DD 214 and DD 215 (as applicable))
CP - Compensable disability preference - 10 points (10%-29% disability) (Required documents DD 214 and DD 215 and disability letter from the VA (as applicable))
CPS - 30 Percent Compensable disability preference - 10 points (30% or more disability (Required documents DD 214 and DD 215 and disability letter from the VA (as applicable))
XP - disability preference 10 points (has service-connected disability or received Purple Heart, but does not qualify for CP or CPS.) (Required document DD 214 and DD 215 (as applicable))
XP - 10 Points-Derived preference for deceased relatives (spouse, widowers, parents of deceased veterans)
4. a. Applicants claiming Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligiblemust submit the following documentation:
- Military Reserve and National Guard Technician PPP Self Certification Checklist (DD 3145-3)
- Termination SF-50 Separation stating that the applicant has Priority Placement Eligibility
- Notice of Separation confirming of eligibility.
b. Applicants claiming Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirementmust submit the following documentation:
- Military Reserve and Technician Disability PPP Self Certification Checklist (DD 3145-2)
- Termination SF-50 Separation stating that the applicant has Priority Placement Eligibility
- Notice of Separation confirming of eligibility.
c.Applicant claiming Priority Placement Program, DoD Retained Grade Employeesmust submit the following documentation:
-DoD Retained Grade Self Certification Checklist (DD 3145-1)
- SF-50 effecting the placement in retained grade status
- Copy of the notification letter the employee received (RIF or classification downgrade)
d. Applicants claiming Priority Placement Program, Military Spouse Preference must submit the following documentation:
- DoD Military Spouse Preference Self Certification Checklist (DD 3145-4)
- Sponsor's PCS Orders
- Proof of Military member's current active duty status
- Marriage Certificate
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section above. To view the Occupational Questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13104566A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
AZ JFHQ ARMY
5636 E. McDowell Road
Phoenix, AZ 85008
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
