Clarification from the agency

Las Vegas VA Employees ONLY DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.205) for this occupation.

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Primary Purpose: The primary purpose of this position is to assist the VASNHS Facility Telehealth Coordinator by coordinating administrative functions for Telehealth programs. These programs may include, but are not limited to, Home Telehealth (HT), Clinical Video Telehealth (CVT), and Store and Forward Telehealth (SFT). Programs that utilize Telehealth for patient care coordination, staff training, and patient education are administered in accordance with established VHA and VISN standards, are consistent with VISN level and facility level policies and procedures, and support VISN and facility strategic planning efforts.The VASNHS Office of Nursing Service extends the provision of patient care to various institutional and non-institutional settings such as Vet Centers, homeless shelters, and other affiliated organizations by using innovative telecommunication technologies to enhance care coordination, access care, and to routinely and proactively manage diseases to prevent healthcare crises.

• The employee is responsible for the independent performance of administrative duties as delegated by the Administrative Officer.
• The employee will perform specialized duties in Telehealth and is involved in a wide variety of problems or situations; develops information, identifies interrelationships, and takes actions consistent with objectives of the function or program served.
• The employee will accomplish numerous administrative functions independently in areas such as personnel management, supply and equipment need, budget preparation, collecting and analyzing data, completing reports, collection, compilation, and/or tracking of data and statistical information, and submitting recommendations on management information systems.
• The employee independently prepares, executes, and/or tracks program specific information, such as staffing effectiveness data, overtime/ compensatory time use, floating of personnel, and other data used for evidence-based decision making.
• The employee will use software applications to draw information in order to prepare/assist in preparation of reports: sources may include Pyramid Analytics, VistA databases, Telehealth Scheduling System (TSS), and SQL servers. Independently collects data for statistical studies and reports, analyzes and submits recommendations on findings in areas including Telehealth scheduling, patient wait times, CVT equipment status and inventory.
• The employee will provide support to the Telehealth Program Manager and independently prepares all documents for Telehealth related committees, councils, and workgroups as needed.
• The employee will receive and review all administrative and personnel publications.
• The employee will perform administrative support of the Telehealth Programs and assist with any future proposals/projects that are implemented.
• The employee is under the direct supervision of the Telehealth Program Manager and performs most duties independently.
• The employee's duties are varied, routine, and consist of handling data and assisting with coordination of the Telehealth programs.
• The employee will perform other duties as assigned by the supervisor will include serving as a point of contact for patients, medical center staff, VISN staff, community agencies, and various others who contact the Telehealth office.
• The employee will receive incoming correspondence from vendors via US Mail delivery, intradepartmental documents, fax documents, hand delivered packets and routes them to the appropriate channels.
• Calls and/or sends letters to non-responders in the Home Telehealth Program

Preferred Experience ISS Scheduling, 6 months Telehealth Experience or Telehealth Education
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Mon-Fri, 730am-4pm
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Clerk(OA)/PD03105A
Relocation/Recruitment Incentives: Not Authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/29/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experiences would typically include, but are not limited to serves as advisors and experts to the Section Chiefs and supports the management information components, serves as a management analyst, tracking and assisting with suspense items, assists in managing all equipment, maintains a service-level records inventory and file plan, manages a spreadsheet to identify and track record titles, descriptions, locations, volumes, filing instructions, and dispositions, creates and manages forms, charts, and posters, often complex, utilizing Power Point, Excel, VISIO, and Microsoft Word, designs detailed charts and graphs, serves as an assistant of administrative functions, reviews all correspondence/publications prepared for the signature of individuals to ensure correct format, grammar, spelling, punctuation, appearance, and assembly.:

You will be rated on the following Competencies for this position:

• Accountability
• Administration and Management
• Attention to Detail
• Clerical
• Computer Skills
• Customer Service
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork
• Veteran and Customer Focus

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Work is primarily sedentary. Work will involve some walking (between different offices, and to/from different areas of the Service), standing, bending, and lifting of light objects (such as books, files, papers, etc.), as well as a good deal of work on a computer keyboard.For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:

• Accountability
• Administration and Management
• Attention to Detail
• Clerical
• Computer Skills
• Customer Service
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork
• Veteran and Customer Focus

USA Hire Assessments include a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.