The incumbent will be responsible for providing Tier I technical support with a focus on the Help Desk to end users through multiple channels, including telephone, email, and in-person interactions, to diagnose and resolve routine hardware, software, and network-related issues in a timely and professional manner.
The selectee must physically report to the duty station, Washington, DC. This is not a 100% remote position.
The closing date has been extended to Tuesday 11/10/2026.
Summary
The incumbent will be responsible for providing Tier I technical support with a focus on the Help Desk to end users through multiple channels, including telephone, email, and in-person interactions, to diagnose and resolve routine hardware, software, and network-related issues in a timely and professional manner.
The selectee must physically report to the duty station, Washington, DC. This is not a 100% remote position.
The closing date has been extended to Tuesday 11/10/2026.
Provides Tier I technical support to end users through multiple channels, including telephone, email, and in-person interactions, to diagnose and resolve routine hardware, software, and network-related issues in a timely and professional manner.
Troubleshoots and resolves technical issues reported by end users by diagnosing hardware and software malfunctions, performing corrective actions, and ensuring the integrity and availability of systems and data.
Performs routine system checks and basic troubleshooting to maintain system performance and availability.
Identifies trends or recurring issues and escalates findings to higher-level IT staff for further analysis and resolution.
Maintains awareness of emerging technologies and industry best practices and, as appropriate, recommend enhancements to improve IT infrastructure, strengthen security, and optimize the end-user experience.
Suitable for Federal employment, determined by background investigation. Must obtain and maintain a favorable background investigation through Continuous Vetting throughout the duration of employment. All employees are required to be enrolled in Continuous Vetting, which authorizes government agencies to receive notifications of criminal activity and financial monitoring on individuals who hold low risk, public trust, or national security positions.
Direct Deposit of pay is required.
Selective Service registration required for male applicants, unless exempt.
Must meet all conditions of employment listed under Stipulations of Employment below.
Qualifications
To qualify, applicants must have one-year (52 weeks) of full-time specialized experience. Specialized experience is defined as experience that is in or directly related to the line of work of this position and has equipped you with the knowledge and competencies to successfully perform the duties of this position. More specifically, this requirement involves experience with IT principles demonstrated through relevant certifications (e.g., CompTIA ITF+, CompTIA A+) or equivalent experience; problem-solving, critical thinking, and troubleshooting abilities, with a high level of attention to detail; experience with modern computer hardware, common operating systems such as Windows and macOS, and standard software applications including the Microsoft Office suite and web browsers; oral and written communication skills with the ability to explain technical concepts clearly to users with varying levels of technical proficiency; experience working both independently and collaboratively as part of a team, managing multiple priorities, and meeting established deadlines.
Applicants must carefully review the information in the "How You Will Be Evaluated" section for important information and instructions pertaining to the multi-hurdle assessment process for this position.
Only experience obtained by the closing date of this announcement will be considered.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). You will receive credit for all qualifying experience, including volunteer experience.
Education
Education cannot be substituted for this series.
Additional information
Telework Suitability:
The duties of this position are suitable for occasional telework and the selectee may be allowed to telework with supervisor approval and if they meet the eligibility criteria based on agency policy.
The selectee must physically report to the duty station, Washington, DC. This is not a 100% remote position.
Stipulations of Employment:
If selected, the position to which you will be appointed is subject to a financial disclosure report requirement and you may be required to complete a new entrant Public Financial Disclosure Report (OGE Form 278e) as applicable within 30 days of your appointment.
Work Schedule:
This position allows for a flexible work schedule.
Miscellaneous:
This vacancy announcement may be used to fill similar positions within 90 days.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
This position requires no overnight travel.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications and competencies listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the minimum qualification questionnaire, and the result of the USA Hire Competency Based Assessment(s) required for this position. You will be assessed on the following technical and soft skill competencies (knowledge, skills, abilities, and other characteristics).
Note: Duplicative competencies indicate that the competency is being assessed in two different assessments.
Attention to Detail
Customer Service
Customer Service
Flexibility
Integrity/Honesty
Interpersonal Skills
Learning
Oral Communication
Reading Comprehension
Reasoning
Self-Management
Stress Tolerance
Teamwork
Technical Competency – Technical Problem Solving
In order to be considered for this position, you must complete all required steps in the process. In addition to the application and minimum qualification questionnaire, this position requires an online USA Hire Competency Based Assessment. The online assessment measures critical general competencies required to perform the job.
The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or minimum qualification questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you must provide a complete Application Package which includes:
1. Your Resume listing work schedule, hours worked per week, dates of employment mm/yy and duties performed. If multiple resumes are submitted, only the most current resume will be reviewed for qualifications.
Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted. The minimum font size is 10-point for all body text. Headers may be slightly larger but must remain legible. All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression. Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed to determine your eligibility/qualifications.
2. SF-50 Current: Your most recent non-award Notification of Personnel Action (SF-50 or equivalent) showing that you are in the excepted service. If this information is unverifiable, you may be rated ineligible.
3. Other supporting documents:
Cover Letter, optional
Do not include photographs on your resume. Resumes with photographs may result in removal from consideration. Documents with photographs may not be seen by hiring officials.
Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices. Note: A PDF Portfolio contains multiple files assembled into an integrated PDF unit. The files in a PDF Portfolio can be in a wide range of file types created in different applications. To ensure the document is not a PDF Portfolio document, open the document and if there are multiple different documents with a variety of extensions, it is a PDF Portfolio document and will not be processed.
It is your responsibility to ensure all required documents as described above have been submitted prior to the closing date of the announcement.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section of this vacancy.
The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration.
To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
You will receive an email notification when your application has been received for the announcement.
If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Set aside at least 3 hours to take the assessment; however, most applicants complete the assessment in less time. If you need to stop the assessment and continue at a later time, you can re-use your unique assessment link.
Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.
To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
You may preview the Minimum Qualification Questionnaire at:
If you have questions about this job, please contact the HR Office representative listed in the "Agency Contact Info" section of this vacancy announcement. Applying online is highly encouraged. We are available to assist you during business hours (normally 8:00a.m. - 4:00p.m., Mountain Time, Monday - Friday). If applying online poses a hardship, you may request an alternate application method from the Agency Contact listed in the vacancy. All hardship application packages must be complete and submitted no later than noon EST on the closing date of the announcement.
US Election Assistance Commission
633 3rd Street NW, Suite 200
Washington, DC 20001
US
Next steps
For status updates on your application, please follow the directions listed above in the How to Apply section. Once your online application is submitted you will receive a confirmation notification by email. If you are selected for an interview for this position, you will be contacted directly. A final job offer for this position is typically made within several weeks after the closing date of the vacancy announcement. After confirming a job offer, all other applicants will be notified of their non-selection.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you must provide a complete Application Package which includes:
1. Your Resume listing work schedule, hours worked per week, dates of employment mm/yy and duties performed. If multiple resumes are submitted, only the most current resume will be reviewed for qualifications.
Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted. The minimum font size is 10-point for all body text. Headers may be slightly larger but must remain legible. All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression. Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed to determine your eligibility/qualifications.
2. SF-50 Current: Your most recent non-award Notification of Personnel Action (SF-50 or equivalent) showing that you are in the excepted service. If this information is unverifiable, you may be rated ineligible.
3. Other supporting documents:
Cover Letter, optional
Do not include photographs on your resume. Resumes with photographs may result in removal from consideration. Documents with photographs may not be seen by hiring officials.
Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices. Note: A PDF Portfolio contains multiple files assembled into an integrated PDF unit. The files in a PDF Portfolio can be in a wide range of file types created in different applications. To ensure the document is not a PDF Portfolio document, open the document and if there are multiple different documents with a variety of extensions, it is a PDF Portfolio document and will not be processed.
It is your responsibility to ensure all required documents as described above have been submitted prior to the closing date of the announcement.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section of this vacancy.
The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration.
To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
You will receive an email notification when your application has been received for the announcement.
If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Set aside at least 3 hours to take the assessment; however, most applicants complete the assessment in less time. If you need to stop the assessment and continue at a later time, you can re-use your unique assessment link.
Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.
To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
You may preview the Minimum Qualification Questionnaire at:
If you have questions about this job, please contact the HR Office representative listed in the "Agency Contact Info" section of this vacancy announcement. Applying online is highly encouraged. We are available to assist you during business hours (normally 8:00a.m. - 4:00p.m., Mountain Time, Monday - Friday). If applying online poses a hardship, you may request an alternate application method from the Agency Contact listed in the vacancy. All hardship application packages must be complete and submitted no later than noon EST on the closing date of the announcement.
US Election Assistance Commission
633 3rd Street NW, Suite 200
Washington, DC 20001
US
Next steps
For status updates on your application, please follow the directions listed above in the How to Apply section. Once your online application is submitted you will receive a confirmation notification by email. If you are selected for an interview for this position, you will be contacted directly. A final job offer for this position is typically made within several weeks after the closing date of the vacancy announcement. After confirming a job offer, all other applicants will be notified of their non-selection.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
