Clarification from the agency

Current, Permanent VA Northeast Ohio Healthcare System Employees and CTAP eligible

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Major duties and responsibilities include, but are not limited to:

• Pull and review appropriate supply and demand data within individual clinics via a variety of VSSC reports.
• Ensure strategies are implemented to increase supply and shape demand as are defined in the advanced clinic access principles.
• Pulls reports related to provider clinic utilization as should be mapped to the assigned DSS labor report; ensuring maximum use of provider time to accommodate patient care needs and balance supply and demand based on variation to the system.
• Develop backlog reduction plans when delay is occurring and supply is equal to or less than demand and present to Section Chief, Administrative Officer or designee and facility Group Practice Manager.
• Review and reduce appointment types.
• Assist Section Chief, Administrative Officer or designee and facility Group Practice Manager in developing and executing a viable contingency plan policy and process within assigned clinical section.
• Ensure adherence to advanced clinic access principles "For" appointments to include the following: Check-in/check-out, intake/evaluation, rooming and room stocking, synchronization of all needed information inside the red zone (face to face time with provider), and follow-up for next appointment as needed.
• Oversee the consult management process [education on consult reports, consult business rule implementation, understand types of consults and process and policy variations, participate in consult COP (local and national), coordinate development of Care Coordination Agreements].
• Serve as subject matter expert to clinic teams/staff/leadership in advanced clinic access principles, data reports and tools.
• Routine collaboration with DSS, PCMM, Naming Convention and other relevant stakeholders.
• Reduction of no shows through application of administratively related national missed opportunities improvement strategies.
• Present recommendations for space, staff and equipment needs to Section Chief, Administrative Officer or designee and facility Group Practice Manager.
• Promotes and enforces compliance with access targets, performance measures, performance metrics, policies, etc.
• Review clinic profiles on a regular basis and update as appropriate. Provide ongoing training, system redesign and process improvement recommendations for clinical staff development in coordination with the Section Chief, Administrative Officer or designee and facility Group Practice Manager.
• Special projects work that may include section or task specific knowledge or resources external to the origination to sufficiently complete these projects.

Work Schedule: Monday - Friday: 8:00am - 4:30pm
Telework: Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Management Analyst (Clinical Practice Manager)/PD94493A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/02/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Preferred Experience: Proficient in Consult Management, Procurement, Outpatient Clinic Operations (Clinic Cancellations, Timekeeping, Preparing Business Meeting Reports, Clinic Management, and Analyzing Data)

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to; Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; Uses machines, tools, instruments, or equipment effectively; uses computers and computer applications to analyze and communicate information in the appropriate format; Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms; Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems; works with, understands, and evaluates technical information related to the job; advises others on technical issues.. OR,
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must possess a Master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education or a J.D., related to the work of the position. One year of graduate education is 18 semester hours or the number determined by the school attended to represent one year of full-time study. OR,
• Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of qualifying specialized experience and education as described above to qualify at the GS-9 level for the Management and Program Analyst position. This is determined by adding total qualifying experience as a percentage of the required experience and education as a percentage of the total required. The total percentage must equal 100 percent. Only education in excess of the first 18 semester hours (i.e. beyond the first year of graduate level education) is creditable towards meeting the specialized experience requirement.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:

• Accountability
• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork

Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Areas of Consideration:

• First Area of Consideration (CTAP Eligibles)
• Second Area of Consideration (Facility Employees) - Current, permanent VA Northeast Ohio Healthcare System employees (this includes Outpatient Clinics, permanent employees of the Veteran Canteen Service assigned to this facility, Office of Information & Technology employees assigned to this facility, CPAC bargaining unit employees located at the Cleveland VAMC, and Virtual CBOPC bargaining unit employees under station 741 located at the Cleveland VAMC.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.