Clarification from the agency

This vacancy is open to current permanent VA Nationwide employees, CTAP/ICTAP eligible, and other Status Eligible Applicants-see Hiring Paths for more information.

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Administrative Officer duties include but not limited to:

Clinic Operations & Access Management
Monitors and analyzes CBOC access metrics (e.g., same-day, next-available, 7-day access, missed opportunities, clinic utilization) and PACT model implementation; identifies bottlenecks and recommends process improvements to ensure timely and appropriate care at all access points.
Applies healthcare operations knowledge to coordinate scheduling grids, room utilization, and provider templates; partners with Service Lines and Scheduling to align capacity with demand. Produces recurring reports and validates data for facility management, VISN, VHA, TJC, and OIG requests related to CBOC operational performance. Serves as operational point of contact for patient/family inquiries; collaborates with Patient Advocates; drafts and routes accurate, timely responses to Congressional and other controlled correspondence.

Budget, Resource Management, and Contracting Support
Participates in budget formulation, justification, and execution for assigned CBOCs; ensures expenditures are authorized and documented; provides financial advice to clinic leadership. Assists with space utilization surveys and plans; coordinates equipment lifecycle actions and internal controls for accountability of resources. Provides administrative support to contracting and leasing activities for (often multi-state); maintains COR training as required; coordinates stakeholders and contingency plans for contracted work impacting clinic operations. Supports recruitment and retention processes; coordinates timely credentialing/privileging documentation and provider proficiency tracking in collaboration with Medical Staff Office and service chiefs. Offers input to performance evaluations from an operational perspective.

Quality, Compliance, and Safety
Supports continuous monitoring of performance measures; conducts routine tracers for compliance with VA, TJC, and OSHA standards; trends findings; coordinates corrective actions with clinic leadership. Assists in disaster and adverse event coordination for the CBOC, including documentation and communication with the facility Command Center, per local policy. Assists in developing and maintaining CBOC SOPs; interprets and implements VHA/VISN/VAMC policies; plans and delivers training on operational processes and data tools.

Program Analysis & Data Management
Uses VHA analytical tools (e.g., VSSC, ProClarity, Primary Care Dashboard/PCMM, etc.) to track and assimilate CBOC performance data; performs qualitative and quantitative analyses to inform decisions and recommendations. Prepares trend analyses and management briefings for the Assistant Medical Center Director for CBOCs, highlighting issues/needs for upcoming fiscal periods

Travel to cover the Jay Oklahoma CBOC on average one time per week.
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Work Schedule: Monday through Friday, 7:30am - 4:00pm, subject to change based on needs of the facility.
Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Administrative Officer/PD03371A
Relocation/Recruitment Incentives: not authorized
Critical Skills Incentive (CSI): not authorized
Permanent Change of Station (PCS): not authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/02/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS 9 position you must have served 52 weeks at the GS 7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

To qualify at the GS-09 grade, you must have one year of specialized experience equivalent to the GS-07 level or higher or meet educational requirements or a combination of specialized experience and education.

Specialized Experience:
Experience performing administrative operations and HR/personnel administration functions, including onboarding, timekeeping, and processing various types of leave.
Experience supporting budget formulation and execution, including purchase card reconciliation.
Experience providing procurement and contract support.
Experience developing policies and standard operating procedures (SOPs) and ensuring compliance with established policies and procedures.
Experience communicating orally and in writing to obtain and provide information related to organizational, administrative, and procedural matters, including preparing formal correspondence.
NOTE: This experience must be supported by your resume to be creditable.

OR,

Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Master's or equivalent, or 2 years of progressively higher-level education leading to such a degree, or an LL.B or J.D.in a field related to this position that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts are required.

OR,

Combination: Applicants may also combine education and experience to qualify at this level. You must have equivalent combination of successfully completed graduate education and specialized experience (beyond the first graduate year or 18 semester hours) and specialized experience to meet the total experience requirements. The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do the work of the position. Note: Transcripts are required.

You will be rated on the following Competencies for this position:

• Attention to Detail
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Teamwork

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. Incumbent will drive to other facilities within VHSO; current driver's license is required

.Work Environment: Work is typically performed in an office environment. Travel is required both within andoutside the VHSO health care system.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:

• Attention to Detail
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Teamwork

Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.