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Program Support Assistant

Department of Veterans Affairs
Veterans Health Administration
Orlando VA Healthcare System

Summary

The Program Support Assistant (PSA) GS-6 provides administrative and operational support for Ambulatory Care Special Programs, encompassing Employee Occupational Health (EOH) and the Special Exams Unit (SEU). The position is based at the Orlando VA Medical Center (OVAMC) and supports EOH and SEU staff and operations across OVAMC and the Lake Baldwin Outpatient Clinic (OPC) as per operational needs.

Overview

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Accepting applications
This job will close when we have received 50 applications which may be sooner than the closing date. Learn more
Location
1 vacancy in the following location:
Work site options
Telework eligible
No
Remote job
No
Relocation expenses reimbursed
No
Salary
$45,409 - $59,031 per year
Pay scale & grade
GS 6
Promotion potential
None
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
25% or less - You may be expected to travel for this position.
Appointment type
Permanent
Occupations and job series
Supervisory status
No
Federal service type
This job is in the Competitive Service
Represented by a union
No
Drug test
No
Security clearance
Not Required
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
CBTC-13087707-27-ANS
Control number
889780800

This job is open to

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Clarification from the agency

The first Area Of Consideration (AOC) is current, permanent employees and satellite offices of the Orlando VA Medical Center facility (675), and Nationwide VA Employees. This announcement will close at 11:59 pm (EST), Thursday, October 29, 2026 OR at 11:59 pm (EST) on the day 50 applications are received, whichever comes first. A 2-page resume requirement, you may choose not to accept a Resume and instead choose the Long-form resume/Curriculum vitae (CV), which does not enforce a page limit.

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Duties

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Under the direct supervision of the Employee Occupational Health Section Chief, the PSA coordinates daily administrative activities to ensure efficient delivery of employee and Veteran services.

The Employee Occupational Health (EOH) and the Special Exams Unit (SEU) Ambulatory Care Special Programs, Program Support Assistant GS-6 service's OPPE and FPPE processes and performs assigned ADPAC responsibilities.
Major duties include, but are not limited to:

  • Performs a wide range of administrative tasks,
  • Preparing and retrieving data and reports;
  • Managing sensitive information;
  • Maintaining timekeeping functions;
  • Coordinating filing systems;
  • Submitting and tracking work orders;
  • Supporting space and equipment requests;
  • Procuring and maintaining inventory for the service.
  • Supports Human Resources functions by coordinating interviews, compiling rating materials, and preparing complete recruitment packets for HR review.
Work Schedule: Monday - Friday, 8:00am - 4:30pm
Compressed/Flexible: This is not a Compressed/Flexible
Telework:This is not a Telework position.
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD07091A

Requirements

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Conditions of employment

  • You must be a U.S. Citizen to apply for this job
  • To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
  • Selective Service Registration is required for males born after 12/31/1959
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
  • your performance and conduct;
  • the needs and interests of the agency;
  • whether your continued employment would advance organizational goals of the agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/29/2026.

This announcement will remain open until the closing date,10/29/2026, or when the applicant count is reached, whichever is earlier. The applicant count is the point at which the first 30 applications are received. All applications submitted that day up to 11:59 p.m. eastern standard time on the date the applicant count is reached will be accepted and considered.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
NOTE: Must Supply eligibility SF-50

You may qualify based on your experience as described below:
Program Support Assistant GS 303-6

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Performs clerical, administrative or technical support work that involve wide variety of workload, scheduling, development and Power Point presentations. Creates reports, receives and processes incoming and outgoing regular and controlled correspondences. Track and monitors action items. Serves as record manager and custodial officer for programs. Evaluates appointments, including promotions, resident's evaluations, and termination requests Provides guidance to program policies and procedures. Completing timekeeper duties.
  • There is no educational substitution for the GS-06 level.
Preferred Experience
  • Administrative Support to a Clinical service within the past 2 years documented in your resume.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution for the GS-06 level.

Additional information

This announcement will remain open until the closing date,10/29/2026, or when the applicant count is reached, whichever is earlier. The applicant count is the point at which the first 30 applications are received. All applications submitted that day up to 11:59 p.m. eastern standard time on the date the applicant count is reached will be accepted and considered.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.

This job opportunity announcement may be used to fill additional vacancies.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

***SF-50's Location Required to show eligibility must be submitted with your application IF claiming: Current Facility 675, Current VISN 2, HSA 2.3 (Legacy VISN 8) , or VA Employee

Area of Consideration - Eligible applications will be reviewed and referred in the following order:
1. Current permanent VA employees of the facility.
2. All other VA employees.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:

  • Accountability
  • Analytical Thinking
  • Attention to Detail
  • Communications
  • Customer Service
  • Decision Making
  • Flexibility
  • Integrity/Honesty
  • Interpersonal Skills
  • Learning
  • Organizational Stewardship
  • Reading Comprehension
  • Reasoning
  • Self-Management
  • Stress Tolerance
  • Systems Thinking
  • Teamwork

Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

Veterans Health Administration

The VA Orlando Healthcare System provides you with outstanding health care, trains America's future health care providers, and conducts important medical research.

We provide you with health care services at 12 locations serving east central Florida. Facilities include our Orlando VA Medical Center and 11 community-based outpatient clinics in Clermont, Daytona Beach, Deltona, Kissimmee, Orlando, Palm Bay, Port Orange, Tavares, Viera, and Winter Park. We also have a mobile care unit that is based at our Winter Park VA Clinic for Veterans who are unable to visit our hospital or outpatient clinics. To learn more about the services each location offers, visit the VA Orlando health services page.

The VA Orlando Healthcare System is one of the leading health care systems serving Veterans in the VA Sunshine Health Care Network. We're an innovative care center within Health Service Area (HSA) 2.3.

At Orlando VA Medical Center, we conduct research to discover knowledge, develop VA scientists and health care leaders, and create innovations that advance health care for Veterans and the nation. We maintain research affiliations with the Sanford-Burnham Medical Research Institute, Nemours Children's Hospital, the University of Florida Academic and Research Center, and the University of Central Florida College of Medicine.

We offer Veterans the opportunity to participate in and benefit from our work. Our goal is to use research to promote better health and health care for all.

Agency contact information

Ashley Studley
Phone
478-272-1210 X72067
Email
ASHLEY.STUDLEY@VA.GOV
Address
Orlando VA Medical Center
13800 Veterans Way
Orlando, FL 32827
US

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Learn more about what it's like to work at Veterans Health Administration, what the agency does, and about the types of careers this agency offers.

https://vacareers.va.gov/

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