Clarification from the agency

ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.

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Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

• Assess processes and procedures to determine areas of effectiveness, efficiency, and improvement for proposal through local GPM group and supervisor.
• Assist in the evaluation of outpatient care patient feedback for access and quality measures at the facility.
• Collaborate with the Veterans Experience, clinic management, scheduling, and analytic groups.
• Collect and analyze/report trended data sets' makes recommendations to assist in the allocation of resources.
• Analyze and interpret complex data' researches and prepares comprehensive reports.
• Advise departments associated with the allocation of fiscal, personnel, equipment, and space resources.
• Ensure record management guidelines are adhered to in the clinic setting.
• Perform cost analysis and cost effectiveness studies to determine make/buy decisions to address gaps.
• Monitor business and clinical analysis recommendations across service lines to determine trends and impact at the facility level.
• Develop programs and policies to meet Joint Commission standards and to ensure accreditation.
• Consult or advise clinical and administrative staff in the development, analysis and coordination of resource requests to include staff, space, and equipment.
• Assist clinic managers in forecasting the impact of staff changes and developing countermeasures to mitigate the effect of staff shortages on access to care.
• Implement process improvement and training opportunities that support frontline employees in providing predictable, consistent and comfortable customer service experiences.
• Maintains knowledge of CPM training materials and supports fulfillment of action plans to meet CPM training requirements.

Work Schedule: Monday-Friday 08:00 a.m - 4:30 p.m.
Position Description Title/PD#: Health System Specialist (Associate Group Practice Manager)/PD99866S and PD99865S
Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Conditions of employment

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc. is required
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Upon completion of your probationary period (OR INSERT "trial period"), your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period (OR INSERT "2-year trial period") during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

For a GS-11 position you must have served 52 weeks at the GS-09.
For a GS-12 position you must have served 52 weeks at the GS-11.

This position has an Individual Occupational Requirement (IOR): An IOR is a basic requirement that must be met in order to qualify for entry into this job series, and it is something that can't be waived. To qualify for the GS-0671 occupational series, applicants MUST possess one of the following:

• Undergraduate and/or Graduate Education: Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. OR
• Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems. Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. OR
• Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); And oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program.

Grade Determination:
In addition to the Individual Occupational Requirement above, the following criteria must be met when determining the grade of candidates.

You may qualify based on your experience and/or education as described below:

GS-11

• Specialized Experience: One year of specialized experience (equivalent to the GS-09 grade level in the federal service); Examples of specialized experience would typically include, but are not limited to: evaluating data, applying statistical methods, and identifying trends to support the development of strategic initiatives that improve access, efficiency, and quality of care in a healthcare setting. Reviewing program performance, anticipating future resource needs, and supporting leadership in making informed decisions. Strong communication skills both verbal and written. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. OR

• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have completed a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree, or an LL.M. if related that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR

• Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond a master's or equivalent graduate education may be used to qualify applicants for the GS-11 level. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required.

GS-12:

• Specialized Experience: (In addition to meeting time in grade) you must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: evaluating data, applying statistical methods, and identifying trends to support the development of strategic initiatives that improve access, efficiency, and quality of care in a healthcare setting. Reviewing program performance, anticipating future resource needs, and supporting leadership in making informed decisions. Strong communication skills both verbal and written. Provides recommendations with community and service in healthcare settings, presenting recommendations, and coordination with facility leadership and service lines in healthcare settings. Contributing to developing strategic plans by assessing organizational needs, aligning priorities, and assisting in the creation of actionable planning documents in a health care setting.

Preferred Experience: Master's Degree. Experience with process improvement, project management, and data analysis.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.