This position is located in Division of Service Delivery and Operations.
The supervisor is Jill De La Garza.
This position is not subject to Confidential Financial Disclosure reporting requirements.
This position is not subject to security ownership restriction reporting requirements.
Summary
This position is located in Division of Service Delivery and Operations.
The supervisor is Jill De La Garza.
This position is not subject to Confidential Financial Disclosure reporting requirements.
This position is not subject to security ownership restriction reporting requirements.
Applications will be accepted from current Federal employees on permanent or competitive term appointments and applicants eligible for non-competitive authorities.
The successful candidate will perform the full range of IT Specialist duties. Such duties include but are not limited to:
Such duties include but are not limited to:
Provide advice and assistance to the Branch Chief and to management on all aspects of IT, telecommunications and audio-visual systems and services to meet business requirements.
Manages complex IT, telecommunications, audio-visual and other IT-related projects for the branch, in coordination with staff and headquarters office.
Diagnose and resolve problems in response to customer reported incidents. Assess and troubleshoot programs to determine whether customer reported incidents are due to hardware, software, or LAN configuration to narrow problem areas and contacts for effectively and efficiently resolving customer incidents.
Perform independent analysis of major regional information processes and operations. Provide advice on the utilization of state-of-the-art systems technology to streamline and achieve efficiencies in business practices. Prepare evaluations of requirements, provide input to the final technical decision, and recommend course of action for management consideration.
Perform research into state-of-the-art information technology means, including software, hardware, and communication networks and devices which can be effectively applied to achieve the desired efficiencies. Analyze the findings and develop recommendations. Coordinate the development and implementation of improvements.
Conduct analysis to interpret highly complex program needs, determine IT, telecommunications, and audio-visual requirements, and develop the required specifications and associated hardware/software and network configurations. Coordinate with the Office of the Chief Information Officer (OCIO) and other staff interpreting and implementing these requirements.
Serves as the communication security (COMSEC) manager or alternate function. Responsible for the operations and oversight of automated systems that provide secure communication and computing information, as well as support to programs and staff activities.
You must meet the qualifications for this position by no later than 30 calendar days after the closing date of this announcement and before placement in the position.
All information in your resume must be true and accurate.
Conditions of Employment:
U.S. Citizenship Required
This is a Drug Testing position
Must be able to meet and maintain security & suitability requirements
As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
your performance and conduct;
the needs and interests of the agency;
whether your continued employment would advance organizational goals of the agency or the Government; and
whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Qualifications
In order to qualify for this position, you must have at least one year of specialized experience at the next lower grade level in the Federal service or equivalent experience in the private or public sector.
SPECIALIZED EXPERIENCE at the GG-12 level is defined as experience applying Information Technology (IT) principles, methods, and standards to provide technical support, troubleshoot and resolve IT issues, evaluate methods and procedures, and support the implementation, maintenance, and security of information systems and telecommunications equipment, including applying Communications Security (COMSEC) regulations, policies, and procedures to support secure communications equipment and systems.
A description of how you possess the specialized experience must be addressed in your resume.
SPECIALIZED EXPERIENCE at the GG-13 level is defined as experience applying Information Technology (IT) principles, methods, and standards to provide technical advice, troubleshoot and resolve IT issues, evaluate methods and procedures, and manage IT projects, systems, or services, including applying Communications Security (COMSEC) regulations, policies, and procedures to manage and support secure communications equipment and systems.
A description of how you possess the specialized experience should be addressed in your resume.
PLEASE BE CLEAR AND CONCISE. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Education
There are no education requirements for this position.
Additional information
This position may be eligible for situational telework in accordance with the agency policy.
This job opportunity announcement may be used to fill additional vacancies within the agency.
Selectees will be required to complete a "Declaration of Federal Employment", (OF-306), prior to being appointed to determine their suitability for Federal employment and to authorize a background investigation. False statements or responses on your resume or questionnaire can jeopardize your employment opportunity and subject you to disciplinary action, including removal from Federal service.
The NRC is a zero-tolerance agency with respect to illegal drug use. Individuals selected for these positions will be subject to pre-appointment drug testing.
A transferable security clearance from another agency or a background investigation leading to a clearance is required for all new hires. To begin work at the NRC without a security clearance, you must be granted a temporary waiver of the required clearance, referred to as a 145(b) waiver. To be eligible for a 145(b) waiver you will need a favorable education verification, reference, credit, and criminal history checks. If a waiver is granted, the successful completion of a background investigation and favorable adjudication is required for continued employment.
If you have resided outside the U.S. for an extended period of time, the agency may not be able to (1) grant the 145(b) waiver where the required investigation cannot be completed in a timely manner, or (2) achieve timely completion of the background investigation required for a security clearance.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire CompetencyBased Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport-usastaffing.opm.gov/hc/en-us/sections/45063131363475-Reasonable-Accommodation-Information)
Hardship Assistance: If you experience hardship applying online, please contact the Human Resources Specialist listed below for assistance. You must reach out during business hours before the announcement closing date and speak with someone who can provide support for your online submission.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
As an NRC employee you will enjoy excellent Federal Benefits, including: comprehensive health and life insurance plans; Flexible Spending Account Program for health and dependent care; Dental and Vision Insurance; retirement savings and investment plan similar to 401(k) (Thrift Savings Plan); annual (vacation) and paid sick leave; family friendly leave policies; 11 paid holidays per year; transit benefits. The benefits link provides an overview of the benefits currently offered to Federal employees.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. We encourage applicants to submit a resume that directly relates to this position.
You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
Accountability
Attention to Detail
Customer Service
Decision Making
Flexibility
Influencing/Negotiating
Integrity/Honesty
Interpersonal Skills
Learning
Reading Comprehension
Reasoning
Self-Management
Stress Tolerance
Teamwork
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
As an NRC employee you will enjoy excellent Federal Benefits, including: comprehensive health and life insurance plans; Flexible Spending Account Program for health and dependent care; Dental and Vision Insurance; retirement savings and investment plan similar to 401(k) (Thrift Savings Plan); annual (vacation) and paid sick leave; family friendly leave policies; 11 paid holidays per year; transit benefits. The benefits link provides an overview of the benefits currently offered to Federal employees.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The following documents are required for your application package to be complete. If you fail to provide any required documents, you will be marked as having an incomplete application package and you will not be considered any further.
Resume that includes: 1) personal information such as name, address, contact information; 2) education; 3) detailed work experience including work schedule, hours worked per week, dates of employment, title, series, grade (if applicable); and 4) other qualifications. Please limit your resume to 2 pages. See below for Additional Resume Information.
In addition to the above, you must submit the documents below if you claim the following eligibilities:
Current Federal Employees/Reinstatement Eligibles.: You must submit a copy of your most recent non-award SF-50 (Notification of Personnel Action) to verify competitive/excepted status or reinstatement eligibility. Applicants who only submit an award SF-50 will not receive further consideration.
Veteran Preference Eligibles: You must submit DD-214 showing type of discharge/character of service (e.g. DD-214 Member 4 Copy); SF-15 Form; and related documentation such as a VA letter showing disability percentage. If currently on active duty, you must submit a certification of expected discharge or release from active-duty service under honorable conditions not later than 120 days after the date the certification is submitted. Veteran's preference must be verified prior to appointment. You can find additional information about Veterans' Preference at http://www.fedshirevets.gov/.
Individuals with Disabilities: If you are applying under the Schedule A Hiring Authority, you must submit supporting documentation (i.e., Schedule A Letter). You may refer to the following link for additional information. USAJOBS Help Center - Individuals with disabilities.
Military Spouse: All military spouses must submit documentation verifying marriage to the service member (e.g., marriage certificate); AND
Current military orders (e.g., statement of service) to support active-duty service for more than 180 consecutive days; OR
If you are a spouse of a 100% disabled service member, documentation must include service member's DD-214 and 100% service disability (e.g., VA Letter); OR
If you are an un-remarried widow or widower of a service member killed while on active duty, documentation must include verification of service member's death while on active duty (e.g., DD-1300).
Peace Corps: You must submit a copy of your description of service or other proof of non-competitive eligibility.
All application materials, including transcripts, must be in English.
Additional Resume Information:
Your resume is crucial in our evaluation of your qualifications. Resumes should clearly demonstrate your skills, knowledge, and abilities. Please limit your résumé to 2 pages. To ensure your resume contains all required information, we encourage you to use the USAJOBS Resume Builder. If you choose to use your own resume, please ensure it contains all the required information, and you organize it so we can associate the following information with each experience/position:
Job title
Name of employer
Beginning and ending dates of employment (month/year) format
Hours worked per week. We will assume full-time unless otherwise stated. We will pro-rate part-time employment in crediting experience.
Concise, results-focused language for job duties, accomplishments, related skills, and responsibilities to include any supervisory/managerial responsibilities and number of staff supervised (if applicable).
Series and grade or equivalent (if a federal position).
Do not include a photograph or video of yourself, or any sensitive information (age, date of birth, marital status, protected health information, religious affiliation, social security number, etc.) or other inappropriate material on your resume or cover letter. If your resume contains prohibited information as listed above, your application may be determined ineligible, and you will not receive consideration for this position. We will not access web pages linked on your resume or cover letter, links to social media such as LinkedIn, to determine your qualifications. Cover letters are optional.
Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on 10/28/2026 to receive consideration. Incomplete or late applications will not be considered. To preview of the application questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13093204. The application process is as follows:
Click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Set aside about two (2) hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: Visit https://help.usajobs.gov/how-to/application/status. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
Division of Service Delivery and Operations
11545 Rockville Pike
Rockville, MD 20852
US
Next steps
You may check the status of your application at any time after the announcement closes by logging onto USAJOBs and selecting "Application Status." You will receive an acknowledgement email that your submission was successful. We will review your resume and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants. After making a tentative job offer, we will conduct a suitability and/or security background investigation.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
The following documents are required for your application package to be complete. If you fail to provide any required documents, you will be marked as having an incomplete application package and you will not be considered any further.
Resume that includes: 1) personal information such as name, address, contact information; 2) education; 3) detailed work experience including work schedule, hours worked per week, dates of employment, title, series, grade (if applicable); and 4) other qualifications. Please limit your resume to 2 pages. See below for Additional Resume Information.
In addition to the above, you must submit the documents below if you claim the following eligibilities:
Current Federal Employees/Reinstatement Eligibles.: You must submit a copy of your most recent non-award SF-50 (Notification of Personnel Action) to verify competitive/excepted status or reinstatement eligibility. Applicants who only submit an award SF-50 will not receive further consideration.
Veteran Preference Eligibles: You must submit DD-214 showing type of discharge/character of service (e.g. DD-214 Member 4 Copy); SF-15 Form; and related documentation such as a VA letter showing disability percentage. If currently on active duty, you must submit a certification of expected discharge or release from active-duty service under honorable conditions not later than 120 days after the date the certification is submitted. Veteran's preference must be verified prior to appointment. You can find additional information about Veterans' Preference at http://www.fedshirevets.gov/.
Individuals with Disabilities: If you are applying under the Schedule A Hiring Authority, you must submit supporting documentation (i.e., Schedule A Letter). You may refer to the following link for additional information. USAJOBS Help Center - Individuals with disabilities.
Military Spouse: All military spouses must submit documentation verifying marriage to the service member (e.g., marriage certificate); AND
Current military orders (e.g., statement of service) to support active-duty service for more than 180 consecutive days; OR
If you are a spouse of a 100% disabled service member, documentation must include service member's DD-214 and 100% service disability (e.g., VA Letter); OR
If you are an un-remarried widow or widower of a service member killed while on active duty, documentation must include verification of service member's death while on active duty (e.g., DD-1300).
Peace Corps: You must submit a copy of your description of service or other proof of non-competitive eligibility.
All application materials, including transcripts, must be in English.
Additional Resume Information:
Your resume is crucial in our evaluation of your qualifications. Resumes should clearly demonstrate your skills, knowledge, and abilities. Please limit your résumé to 2 pages. To ensure your resume contains all required information, we encourage you to use the USAJOBS Resume Builder. If you choose to use your own resume, please ensure it contains all the required information, and you organize it so we can associate the following information with each experience/position:
Job title
Name of employer
Beginning and ending dates of employment (month/year) format
Hours worked per week. We will assume full-time unless otherwise stated. We will pro-rate part-time employment in crediting experience.
Concise, results-focused language for job duties, accomplishments, related skills, and responsibilities to include any supervisory/managerial responsibilities and number of staff supervised (if applicable).
Series and grade or equivalent (if a federal position).
Do not include a photograph or video of yourself, or any sensitive information (age, date of birth, marital status, protected health information, religious affiliation, social security number, etc.) or other inappropriate material on your resume or cover letter. If your resume contains prohibited information as listed above, your application may be determined ineligible, and you will not receive consideration for this position. We will not access web pages linked on your resume or cover letter, links to social media such as LinkedIn, to determine your qualifications. Cover letters are optional.
Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on 10/28/2026 to receive consideration. Incomplete or late applications will not be considered. To preview of the application questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13093204. The application process is as follows:
Click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Set aside about two (2) hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: Visit https://help.usajobs.gov/how-to/application/status. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
Division of Service Delivery and Operations
11545 Rockville Pike
Rockville, MD 20852
US
Next steps
You may check the status of your application at any time after the announcement closes by logging onto USAJOBs and selecting "Application Status." You will receive an acknowledgement email that your submission was successful. We will review your resume and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants. After making a tentative job offer, we will conduct a suitability and/or security background investigation.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
