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Program Specialist (Telehealth)

Department of Veterans Affairs
Veterans Health Administration
Columbia VA Health Care System

Summary

This position directly affects patient management by providing senior management with data on the patterns of care, patient outcomes, and cost associated with the health care processes. In addition it provides daily program operational support to improve accessibility and achieve the overall goal of using both Telehealth scheduling and technology in establishing avenues of care that are timely, appropriate, of high quality and cost efficient.

Overview

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Accepting applications
This job will close when we have received 50 applications which may be sooner than the closing date. Learn more
Location
1 vacancy in the following location:
Work site options
Telework eligible
No
Remote job
No
Relocation expenses reimbursed
No
Salary
$50,460 - $80,243 per year
Pay scale & grade
GS 7 - 9
Promotion potential
9
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
Not required
Appointment type
Permanent
Supervisory status
No
Federal service type
This job is in the Competitive Service
Represented by a union
Yes
Drug test
No
Security clearance
Other
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
CBTB-13088477-27-BDL
Control number
889280500

This job is open to

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Clarification from the agency

Area of Consideration (AOC): Open to status and CTAP/ICTAP eligible: 1st AOC - Employees of the Columbia SC VA , including satellite locations. 2nd AOC - Department of Veteran Affairs Employees. 3rd AOC - Status Eligible (Transfers, Reinstatements, VEOA, Certain Military Spouses, etc.), 30% Disabled Veterans, Individuals with Disabilities. NOTE: The 2-page Resume requirement does not apply to this position. For more information, refer to Required Documents below.

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Duties

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The Telehealth Program Specialist serves as a Program Specialist in the Telehealth Program by directly supporting the management of operational components of Telehealth Care across the health care continuum. This position will serve as one FTE at each VISN 7 facility without collateral duties. He/she works closely with the Facility Telehealth Coordinator/ Nurse Manager and other health care professionals and team members, other clinics, internal services and community agencies. The incumbent reports to the Facility Telehealth Coordinator/ Nurse Manager. The Program Specialist provides daily operational support to improve accessibility and achieve the overall goal of using both Telehealth scheduling and technology in establishing avenues of care that are timely, appropriate, of high quality and cost.

Duties include, but are not limited to:

  • Develops and manages systems, processes, and procedures to organize and track a variety of important functions integral to the functioning of the Telehealth/Connected Care Programs, i.e., Telehealth Management Platform (TMP), the facility Telehealth SharePoint, Telehealth Service Agreements, tele-provider privileging system and data, remoted access to VISTA/CPRS systems for telehealth staff).
  • Provides support with the establishment and/or control of Telehealth program data and records including Microsoft SharePoint, the primary database and sharing instrument for the Telehealth Program.
  • Works with OIT staff to ensure continuity for end users when systems are updated.
  • Coordinates SharePoint and TMP end-user training with the VHA CVT National Training Centers,.
  • Functions as a liaison with the VISN Telehealth Program Manager, VHA National Telehealth Training Centers and the local Telehealth staff to ensure training curriculums for these systems are current and effective by advising these entities of deficits/needed changes and collaborating to develop the materials.
  • Creates, maintains, edits, calculates, retrieves, stores, prints and routes a wide range of documents in final form from handwritten drafts, electronic mail, and SharePoint document service.
  • Develops specific telehealth applications in collaboration with the facility telehealth oversight council, clinical, administrative, and technical staff as needed.
  • Collaborates with telehealth staff members to develop and maintain a database for tracking and receiving of equipment.
  • Performs administrative or technical duties associated with developing, revising, maintaining, telehealth initiatives and programs.
Work Schedule: Monday - Friday, 8:00am - 4:30pm. Tour subject to change based on agency needs.
Compressed/Flexible: Not Available
Telework: Not Available
Virtual: This is not a virtual position.
Position Description/PD#: Program Specialist (Telehealth)/PD01752A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Promotion Potential: The GS-7 position is a developmental position leading to the full performance position GS-9. Incumbent is required to satisfactorily complete both on the job training and related instructions from the immediate supervisor and/or higher graded professionals. In the developmental capacity, the incumbent will be responsible for performing that range of duties that generally conform to those given in the GS-301-9 target position description. If this position is filled at the GS-7 grade level, it haspromotion potential to the GS-9 grade level. However, promotion to the higher grade is not guaranteed, but dependent on the selectee's demonstration of the ability to perform the duties of the higher grade to the satisfaction of the supervisor, and there must be enough work at the higher-grade level to support the grade. In addition, the selectee must meet all legal and regulatory requirements for promotion.

Requirements

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Conditions of employment

  • You must be a U.S. Citizen to apply for this job
  • To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
  • Selective Service Registration is required for males born after 12/31/1959
  • Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
  • your performance and conduct;
  • the needs and interests of the agency;
  • whether your continued employment would advance organizational goals of the agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications


To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 10/28/2026

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-07 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

  • Specialized Experience GS-07: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: work that involved analytical research and evaluation of diversified programs; development, administration and control of assigned projects; ability to access locate, and update information through the use of personal computer technology; serving as a program liaison to various administrative and clinical services in helping the Manager to develop information; conducts an ongoing analysis of the administrative support needed by the department and to influence adjustments necessary to assure effective resourcing; developing/maintaining/tracking training and educational programs; close working relationship with managers and analysis and/or coordination of administrative, clinical, or other service activities. OR,
  • Education: One (1) Full year of graduate level education (beyond a Bachelor's degree). Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of the position. A copy of transcript required (an unofficial copy is acceptable if it reflects the type of courses and number of credits earned at the graduate college level). OR,
  • Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond a Bachelor's degree. To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-07. For example, an applicant who has 9 semester hours of graduate level education (i.e., 50% of graduate education required) and 6 months of creditable specialized experience (i.e., 50% of the required experience) would equal 100% of the required experience for the position.
  • Specialized Experience GS-09: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: less managerial oversight of work that involved analytical research and evaluation of diversified programs; development, administration and control of assigned projects; ability to access locate, and update information through the use of personal computer technology; serving as a program liaison to various administrative and clinical services in helping the Manager to develop information; conducts an ongoing analysis of the administrative support needed by the department and to influence adjustments necessary to assure effective resourcing; developing/maintaining/tracking training and educational programs; close working relationship with managers and analysis and/or coordination of administrative, clinical, or other service activities. OR,
  • Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 2 full years of progressively higher-level graduate education leading to a Master's degree or LL. B or J.D., if related to the position, Ph.D., or equivalent doctoral degree. [This education must have been obtained in an accredited business or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. One year of full-time undergraduate study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business or technical school. Unofficial transcripts required.]. OR,
  • Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond a Master's degree. Applicants qualifying based on education must submit a copy of transcripts (unofficial transcripts are ok). The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-9. Example: an applicant has 6 months of specialized experience equivalent to GS-7 and 1 year of graduate level education. The applicant meets 50 percent of the required experience but none of the required education, since he or she does not have any graduate study beyond that which is required for GS-7. Therefore, the applicant meets only 50 percent of the total requirement and is not qualified for the position.
You will be rated on the following Competencies for this position:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary. Typically, the employee may sit comfortably to perform portions of the work. However, there is periodic walking; standing; bending; carrying of light items such as instructional material, books and manuals. No special physical demands are required to perform the work.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer.

For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:

  • Attention to Detail
  • Communication
  • Customer Service
  • Decision Making
  • Flexibility
  • Integrity/Honesty
  • Interpersonal Skills
  • Learning
  • Manages and Organizes Information
  • Reading Comprehension
  • Reasoning
  • Self-Management
  • Stress Tolerance
  • Teamwork
  • Technology Management


Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

Veterans Health Administration

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?

The Columbia VA Health Care System (CVAHCS) opened in 1932 at its current location. The facility has 204 skilled nursing beds, which includes acute medical, surgical, psychiatric, and long-term care. The hospital provides primary, secondary, and some tertiary care. The facility is a complex teaching hospital, providing a full range of patient care services, with state-of-the-art technology, education, and research. Comprehensive health care is provided through primary care, tertiary care and long-term care in areas of medicine, surgery, psychiatry, physical medicine and rehabilitation, cardiology, neurology, oncology, dentistry, geriatrics, and extended care.

The facility is accredited by The Joint Commission and by the American College of Surgeons and the Commission on Accreditation for Rehabilitation Facilities. Laboratory and Pathology services are accredited by the Commission on Laboratory Accreditation of the College of American Pathologists.

Agency contact information

Barron Lowery
Phone
310-478-3711 X43927
Email
barron.lowery@va.gov
Address
Columbia VA Health Care System
6439 Garners Ferry Road
Columbia, SC 29209
US

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