Clarification from the agency

This job is open ONLY to current permanent Winter Park facility employees of the Orlando VA Healthcare System. NOTE: The 2-page Resume requirement does not apply to this position.

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The Lead Health Technician (Ophthalmology) performs difficult ophthalmic technical duties with considerable latitude for the exercise of independent judgment.

Duties include but are not limited to:

• Make work assignments, monitor work flow, and provide input on performance.
• Resolve daily workplace issues, and maintain efficient flow of patient care.
• May provide training to eye care staff, students and/or trainees.
• May provide input into special advancements, promotions, and disciplinary actions.
• Respond to the needs of the staff ophthalmologists, the supervisory technician or other designated administrative supervisor who will maintain daily supervision and guidance.
• Plans and carries out examinations in line with training and accepted practices, and independently makes recommendations about clinical situations, procedures or changes to procedures in some situations.
• Uses methods, recognizes conditions that cause erroneous results or creates dangerous situations, and may independently troubleshoot clinic problems and complex instruments.
• Resolves most differences that arise with patients, coordinates work with others as necessary and interprets policy such as eligibility for prosthetic devices.
• Assists with maintaining an efficient flow of patient care.

Work Schedule: Monday-Friday, 6:00 am - 2:30 pm
Telework: Not available.
Virtual: This is not a virtual position.
Functional Statement #: 82623F
Relocation/Recruitment Incentives: Not authorized.
Permanent Change of Station (PCS): Not authorized.

Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.

As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience and Education.
  • Experience. One year of experience in a health care field, such as but not limited to nursing, medical assistant, or health technician. OR
  • Education. Two years above high school with a minimum of six semester hours directly related to a health care field or associate's degree in a health care related degree. Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs. NOTE: Documentation submitted OR
  • Experience/Education Combination. Equivalent combinations of experience and education are qualifying. Examples are listed below:
    • Six months of experience in the health care field; and one year above high school; OR
    • Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, medical service specialists, or ophthalmology technicians given by the U.S. Armed Forces; OR
    • Six months of experience in the health care field and completion of an independent study course in Ophthalmic Medical Assisting.
• Certification. All applicants must be certified as a Certified Ophthalmic Assistant (COA) with the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO). The COA certification is JCAHPO's entry-level certification examination for a Health Technician (Ophthalmology).-NOTE: Documentation Submitted

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations: GS-9

• Experience. One year of experience equivalent to the GS-8 grade level.
• Demonstrated Knowledge, Skills, and Abilities (KSA). In addition to the experience above, the candidate must demonstrate all of the following KSAs:
  1. Ability to work with a team to provide technical guidance, plan, organize, and coordinate activities of a Health Technician (Ophthalmology) in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work, etc.
  2. Ability to communicate effectively in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.
  3. Ability to assist in Health Technician (Ophthalmology) development, outcome management, and strategic planning.
  4. Ability to act as liaison between Health Technicians (Ophthalmology) to resolve informal employee complaints and concerns.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Physical Requirements: This position requires visual acuity, the ability to distinguish basic colors, keen hearing, clear distinctive speech, and above average manual dexterity. This position requires potentially long periods of continued walking, standing, kneeling, sitting, bending, pulling, and pushing moderately heavy objects, and reaching and stretching to set up and take apart equipment. Lifting, positioning, and transferring patients and objects of 45 pounds and over may be required. The incumbent may have regular and recurring exposure to infectious and contagious diseases, contaminated materials, odors, and other risks which require special health and safety precautions such as wearing protective clothing like gloves, masks, or lead aprons. This position is evaluated as category level I in accordance with Occupational Safety and Health Administration (OSHA) standards; the position requires the performance of tasks that involve exposure to blood and potentially infectious body fluids. The incumbent may occasionally be exposed to patients who are combative secondary to delirium, dementia, or psychiatric disorders. The incumbent must be a mature, flexible, sensible individual capable of working effectively in stressful situations and able to shift priorities based on patient needs. High levels of physical energy and stamina are needed to cope with the demands of this rigorous job. Good strength and well-developed musculoskeletal function are necessary for occasional lifting, positioning, or transferring of sedated patients. Highly refined dexterity is necessary to handle the demands of sophisticated procedural equipment. Excellent visual skills are necessary for evaluating the clinical status of patients.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.