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Supervisory Human Resources Specialist (Customer Engagement and HR Service Strategy Mgr)

Department of Transportation
Federal Aviation Administration
Office of Human Resource Management, AHR-001, Customer Engagement Division, AHA-300

Summary

Designs, establishes, and manages the Federal Aviation Administration (FAA) strategic human resource policies and frameworks, leveraging advanced HR data analytics and metrics to optimize workforce programs and ensure organizational compliance.

Overview

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Accepting applications
Location
1 vacancy in the following location:
Work site options
Telework eligible
No
Relocation expenses reimbursed
No
Salary
$112,283 - $173,980 per year

The above salary range reflects base pay (without locality). Locality Payment will depend on current FAA duty location.

Pay scale & grade
FV K
Promotion potential
NA
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
Occasional travel - The job may require travel from time-to-time, but not on a regular basis. The travel may be for training or other work-related duties.
Appointment type
Temporary - One (1) Year; may be terminated at any time or extended.
Occupations and job series
Supervisory status
Yes
Federal service type
This job is in the Excepted Service
Drug test
No
Security clearance
Not Required
Announcement number
300-AHR-27-AHA300-100922
Control number
888888900

This job is open to

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Clarification from the agency

Open to Current Permanent FAA employees

Duties

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The Supervisory Human Resources Specialist integrates work of multiple organizations to meet strategic goals of the organization and the Federal Aviation Administration (FAA), participates in strategic planning for the FAA, and makes commitments (program, budget, etc) for a major organization. Directs and manages an enterprise-wide Human Resources (HR) service delivery strategy and customer engagement program, providing leadership and oversight of HR transformation initiatives, and ensuring the achievement of organizational objectives through improved service delivery, enhanced customer experience, and increased operational effectiveness.

Directs and oversees staff responsible for establishing and maintaining governance processes used to monitor service performance, ensuring consistent implementation, accountability, and continuous improvement across organizational operations. Leads continuous improvement and innovation programs through the supervision of staff and teams responsible for identifying, developing, and implementing process improvements and best practices.

Applies detailed technical knowledge of the aspect of human resources services and customer engagement strategies to direct staff in providing customer engagement, service delivery, and advisory functions for FAA organizations and offices. Applies a comprehensive understanding of the objectives of AHC, AHR and the FAA. Leads and supervises cross-functional teams in the development and implementation of integrated HR solutions, establishing priorities, allocating resources, and ensuring effective coordination across HR functional areas. Ensures a customer-centric, data-driven, and compliant HR service delivery model that aligns workforce solutions, service performance, and human capital strategies with agency priorities.

Applies a detailed knowledge of budget, human resource management, and other administrative policies and procedures to oversee the strategic engagement with executive leadership and serves as the senior escalation point for significant HR service issues. Defines, acquires, and allocates budget, staff, and other resources to accomplish objectives for multiple organizational units/projects/programs and across multiple functions and/or disciplines. Manages budget and either reallocates resources among organizational units/projects/programs or acquires additional resources as needed. Leads and integrates the budget planning processes for all organizational units/projects/programs under his/her control, and projects both short-term and long-term future needs. Participates in planning efforts that cross organizational lines within the AHC and AHR.

Provides executives with guidance workforce modernization and succession planning. Establishes and maintains strategic partnerships across HR functional directorates through the leadership of subordinate staff and collaborative governance structures, ensuring coordinated execution of enterprise-wide HR initiatives.

Contacts are routinely internal and external to the major subdivision. Internal contacts are with subordinates, peers, and higher-level management to discuss the statuses and results of projects/programs and plan for the future. May represent the AHC, AHR or the FAA externally as a primary point of contact for policies/ procedures or other project/program purposes. Has the authority, within guidelines, to make commitments for the major subdivision, to establish new policies/procedures, and to make exceptions.

Provides managerial oversight of workforce and service delivery analytics programs, directing staff in the analysis of workforce data, assessment of workforce trends, and evaluation of organizational health to support strategic decision-making. Supervises team in the analysis of service delivery trends and organizational effectiveness, providing strategic recommendations to senior leadership and ensuring workforce performance aligns with organizational goals and service objectives.

Requirements

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Conditions of employment

  • US Citizenship is required.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Must submit an SF50 (See Required Documents).
  • Temporary assignment may be terminated at any time or extended.
  • Security Requirement: Moderate Risk (5): This position requires completion and favorable adjudication of a background investigation prior to appointment, unless a waiver is obtained. Subject to a 5-year period reinvestigation.

Qualifications

Candidates must have one year (52 weeks) of specialized experience that is typically in or related to the line of work of the position to be filled and which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of that position.

To be creditable, specialized experience must have been at least equivalent to the next lower level in the normal line of progression for the occupation in the organization.For the FV-K level you must demonstrate in your application that you possess at least one year (52-weeks) of specialized experience equivalent to the FV-J level or FG/GS-14 level.

Specialized Experience:

- Experience providing leadership of transformation initiatives to ensure the achievement of organizational objectives through improved service delivery, enhanced customer experience, and increased operational effectiveness.

- Experience analyzing workforce and service delivery programs, workforce data, assessment of workforce trends, and the evaluation of organizational health to support strategic decision-making.

- Experience developing, implementing, and integrating solutions, establishing priorities, allocating resources, and ensuring effective coordination across organizations.

Managerial Selection Factors: Eligible candidates will also be evaluated based on FAA Managerial Selection Factors. Candidates must address these four factors when applying for any managerial position in the FAA. Applicants that fail to address these factors will be disqualified from further consideration.

Qualification requirements must be met by the closing date of this vacancy announcement.

Education

Education cannot be substituted for experience.

Preview job questionnaire

Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.

Additional information

We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.

The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements

This position is covered by the FAA Core Compensation plan. Additional information about Core Compensation is available at: https://www.faa.gov/jobs/working_here/benefits.

Temporary NTE 1 Year: Temporary assignment may be terminated at any time or extended.

Interviews: Some, all, or none of the applicants may be interviewed.

Security Requirement: Moderate Risk (5): This position requires completion and favorable adjudication of a background investigation prior to appointment, unless a waiver is obtained. Subject to a 5-year period reinvestigation.

This is not a bargaining unit position.

Links to Important Information: Locality Pay, COLA

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.



IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

Federal Aviation Administration

At the FAA, the sky is not the limit—it is just the beginning. Exciting new opportunities are emerging in aviation and aerospace. Significant investments are advancing the research and development of autonomous vehicles, environmentally friendly electric aircraft, high-speed and long-endurance solar-powered aircraft, and new types of space vehicles. Success with these new technologies and vehicle types will introduce new ways to transport people and goods expanding aviation's footprint in transportation. People are our strength. We are a diverse workforce of over 44,000 located nationwide and spanning over 120 occupations to include air traffic control specialists, aviation safety inspectors, engineers, scientists, technicians, and business professionals. Join us in our mission to provide the safest, most efficient aerospace system in the world.

Agency contact information

Cory Nelson
Phone
1 (817) 222-4421
Fax
1 (817) 222-5852
Email
cory.nelson@faa.gov
Address
Federal Aviation Administration
ASW Regional HR Services Branch
10101 Hillwood Parkway
AHO-300
Fort Worth, TX 76177
US

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