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Management & Program Analyst

Department of Veterans Affairs
Veterans Health Administration
VA Northern Indiana Health Care System

Summary

The incumbent will be the Workforce Development Officer (WDO) for the VA Northern Indiana Healthcare System (VANIHCS), providing oversight for workforce development, employee development, employee engagement, employee experience, and the New Employee Orientation Program. The incumbent will report to the Chief of Education and is responsible for the administrative functions for Workforce Development and Training as well as receive taskings and requests from the Executive Leadership Team directly.

Overview

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Accepting applications
Location
1 vacancy in the following location:
Work site options
Telework eligible
No
Remote job
No
Relocation expenses reimbursed
No
Salary
$74,678 - $97,087 per year
Pay scale & grade
GS 11
Promotion potential
None
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
25% or less - You may be expected to travel for this position.
Appointment type
Permanent
Occupations and job series
Supervisory status
No
Federal service type
This job is in the Competitive Service
Represented by a union
No
Drug test
No
Security clearance
Not Required
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
CBSR-13089973-27-KM
Control number
888860800

This job is open to

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Clarification from the agency

This position is open all status candidates. Please see the below for further clarification regarding required documents for consideration: Current permanent VHA employees (You must submit your most recent SF 50) Veterans (You must submit your DD214 honorable discharge required and SF15) Disabilities (You must submit your Schedule A Disability letter) First area of consideration will go to qualified current permanent employees of VA Northern Indiana Health Care System.

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Duties

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MAJOR DUTIES:
Administrative: 50%
The WDO has programmatic responsibility for multiple programs affecting almost 2,000 FTE across 6 locations for NIHCS. The incumbent has responsibility to maintain an Employee Development and Recognition SharePoint Site, routinely create and use spreadsheets, PDFs, PowerPoints, word documents, emails, websites, logins and portals, and various files associated with all activities. The incumbent is responsible for conducting the All Employee Survey (AES) to include mapping, marketing, deployment, action planning, and documentation. The incumbent presents information on AES to employees, supervisors, town halls, committees, boards, and national offices such as the National Center for Organizational Development. He/she is responsible for conducting and oversight of the New Employee Orientation (NEO) Program for VANIHCS. They will plan, organize, lead, and conduct NEO to ensure accurate on-boarding for new employees in accordance with VA and VHA standards and terms.

Oversight responsibility includes planning and conducting the Shaping My Future Program, School at Work Program, and Expanding Career Health Occupations Program, Supervisor Orientation, Leadership Development, and associated responsibilities. This includes announcements, application periods, reviewing and selecting applicants, reserving rooms for classes, transportation for students, and graduation ceremonies. He/she will review curriculum, update annually, incorporate best practices, and ensure programs are effective. He/she will also manage and control the operational completion of DiSC Profile assessment as well as ordering assessments, issuing codes, interpreting results, and coaching individuals based on outcome.

Analysis: 30%
Independently initiates and manages substantive projects and studies in employee engagement and workforce planning, analysis, and development, ensuring that outcomes support VANIHCS, VISN and VHA goals and priorities. The WDO is expected to become a subject matter expert in areas assigned for study to collect and analyze data, interpret findings, prepare reports, develop a VANIHCS Employee Engagement, Workforce Development, and Employee Development Plan, communicate findings, and make recommendations to facility management staff and the executive Leadership Team. Serves as a subject matter expert in areas assigned for study such workforce development, healthcare leadership, education curriculum development, adult education principles to conduct training, and program evaluation.

BUDGET: 20%
The incumbent manages contracts that affect employee engagement, supervisor development, employee development, and related areas. Incumbent will utilize these products through NIHCS as it applies and make program change recommendations based on outcomes. Ensures coordination and integration with other functional activities. The incumbent will prepare statements of work, complete contract paperwork in collaboration with utilization management and VISN Contracting and submit budget requests to fund contracts for multi-year use. The incumbent will use Executive Decision Memorandums through committees and boards to propose and document recommendations for budgeting, maintenance, and licensing fees.


Work Schedule: Monday - Friday, 7:30am - 4:00pm
Compressed/Flexible: May be available at supervisor discretion.
Telework: Not Authorized
Virtual: This is not a virtual position.
Position Description/PD#: Management & Program Analyst/PD918260
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Requirements

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Conditions of employment

  • You must be a U.S. Citizen to apply for this job.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Must be proficient in written and spoken English.
  • You may be required to serve a trial period.
  • Subject to background/security investigation.
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Must pass pre-employment physical examination.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/20/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: one (1) year of Specialized Experience that equipped me with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (GS-09). Examples of specialized experience would typically include, but are not limited to: Possess a comprehensive knowledge of health care management principles, health care delivery system and the VA policies and procedures. Knowledge of planning, development, coordination and implementation of workforce development policies, procedures, and initiatives as applicable to health care delivery system. Must possess strong analytical skills and strong oral and written communication skills.
    OR,
  • Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph.D./equivalent doctoral degree program that demonstrate the knowledge, skills, and abilities necessary to do the work. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 18 semester hours should be considered as satisfying the 1 year of full-time study requirement. Transcripts Required.
    OR,
  • Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the first 36 credit hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year (18 credit hours) beyond the first year is equivalent to 6 months specialized experience. Transcripts Required.
You will be rated on the following Competencies for this position:
  • Accountability
  • Attention to Detail
  • Customer Service
  • Data Management
  • Decision Making
  • Education and Training
  • Flexibility
  • Integrity/Honesty
  • Interpersonal Skills
  • Learning
  • Manages and Organizes Information
  • Project Management
  • Quality Assurance
  • Reading Comprehension
  • Reasoning
  • Research
  • Self-Management
  • Stress Tolerance
  • Team Building
  • Teamwork
  • Technical Competence

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary but may require standing for long periods of time when serving as faculty for training sessions. Involves long periods of computer use daily. Travel by automobile or air may be required. Travel between care sites is required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

This job opportunity announcement may be used to fill additional vacancies.

Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Veterans Health Administration

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?

Veterans Health Administration manages one of the largest health care systems in the United States. There are 158 Veterans Administration Medical Centers nationwide that are grouped within a Veterans Integrated Service Network (VISN) that work together to provide efficient and accessible health care to veterans in their areas. The VHA also conducts research and education and provides emergency medical preparedness. Northern Indiana Health Care System is a VAMC under VISN 10 "Veterans in Partnership" which is under the VHA.

The mission of VA Northern Indiana Health Care System is to provide coordinated, compassionate and comprehensive quality primary care, mental health services and extended care to veterans in a timely, accessible and cost-effective manner. The Fort Wayne Campus offers primary and secondary medical and surgical services. The Marion Campus offers a full range of psychiatry services, nursing home care, and extended care services. Primary care clinics are available at both campuses and at Community Based Outpatient Clinics (CBOCs) located in Mishawaka, Goshen, Huntington, Peru, and Muncie, Indiana and Defiance, Ohio.

Agency contact information

Katrina Majors
Phone
443-421-5813
Email
Katrina.Majors@va.gov
Address
Northern Indiana HCS
1700 East 38th Street
Marion, IN 46953
US

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