You will serve as a Usher. The major responsibilities involve audience contact in a front-of-the house position at the Filene Center, a performing arts theater.
The seasonal period for Seasonal Staffing Office-Wolf Trap National Park for the Performing Arts is March-December but can vary during these months due to weather conditions, project needs, or funding. Anticipated Entry on Duty: April 2027.
Summary
You will serve as a Usher. The major responsibilities involve audience contact in a front-of-the house position at the Filene Center, a performing arts theater.
The seasonal period for Seasonal Staffing Office-Wolf Trap National Park for the Performing Arts is March-December but can vary during these months due to weather conditions, project needs, or funding. Anticipated Entry on Duty: April 2027.
The major duties of the Usher GS-0303-04 position include, but are not limited to, the following:
Greet, Direct, inform and assist patrons with facility orientation and complaint resolution.
Provide clear, tactful oral communication to patrons and fellow staff members.
Resolves patron complaints concerning performance and environmental issues within the theater. Provides resolution to complaints from lower level staff and volunteers.
Appointment subject to background investigation and favorable adjudication.
Males born after 12-31-59 must be registered for Selective Service.
Direct Deposit participation required.
Successfully pass the E-Verify employment verification check. To learn more, visit www.dhs.gov/EVerify/.
You will be required to wear a uniform and comply with the National Park Service uniform standards.
This position has an intermittent work schedule; you will be subject to call and will have no pre-scheduled work schedule.
Must be able to work outdoors in all types of weather and night work.
Qualifications
All qualifications must be met by the closing date of this announcement-10/26/2026-unless otherwise stated in this vacancy announcement.
To receive credit for experience, your resume MUST state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected.
To qualify for this position at the GS-04 grade level, you must possess all of the following minimum qualifications by close of the announcement:
EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-03 grade level in the Federal service (obtained in either the public or private sectors). This experience includes having at least one (1) year of progressively responsible clerical, office, or other work which indicates ability to acquire the particular knowledge and skills needed to perform the duties of the positions to be filled. -OR-
EDUCATION: Successful completion of at least two years above high school. -OR-
COMBINATION: Successful completion of a combination of education and experience as described above. To combine education and experience, first take the required education completed percentage. Then take the number of months of full-time experience and divide by 12 months. Add the percentages together. The total must equal at least 100 percent to qualify.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
You must submit a copy of your transcript(s) to support claimed education if substituting education for experience. Transcripts must include your name, school name, grades, credit hours earned, major(s), grade point average or class ranking, and date the degree was conferred, if applicable. A typed list of courses, grades, semester/quarter hours, GPA, etc. will not be accepted. Non-submission may result in being rated not qualified for the position. Unofficial transcripts are acceptable, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.
Foreign Education: To receive credit for education completed outside the United States, you must show proof that the education has been submitted to a private organization that specializes in interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.S. education programs. Recognition of Foreign Qualifications | U.S. Department of Education. https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualification
Additional information
A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The salary range on this vacancy does not grant an entitlement to a higher rate of pay.
Additional vacancies may be filled using this job announcement.
*This position may be filled under a temporary seasonal appointment not-to-exceed 1560 hours rather than 1039 hours depending on the park and program*
Non-Competitive Rehire Eligibility: Temporary seasonal employees can only maintain their non-competitive rehire eligibility if they work no more than a combined total of Temporary NTE 1039 hours anywhere in the National Park Service (NPS) within their established service year. Accordingly, non-competitive rehire eligibility allows for re-appointment to the same position or another position appropriate for temporary appointment with the same qualification requirements (5 CFR 316.402[b][7]), based on series and grade, anywhere in the major subdivision (NPS).
If you have held a temporary seasonal appointment in the past 12 months and have already worked the maximum temporary appointment combined total of 1039 hours during that period, you are still welcome to apply. However, please be aware that exceeding the limit of 1039 hours in your established service year will result in the loss of your non-competitive rehire eligibility.
The limit can be exceeded by working multiple temporary seasonal positions that result in a combined total greater than 1039 hours. The limit also can be exceeded by working a single temporary seasonal appointment that exceeds 1039 hours, unless granted an exception by OPM.
Employment may be terminated at any time due to fluctuations in funding levels, project needs, employee performance, or other considerations.
PHYSICAL DEMANDS: The incumbent will stand for lengthy periods of time and be both sedentary and active. Incumbent will be expected to do some lifting, bending, and climbing of stairs. He/she will be required to work all assigned performances, consisting of night work, weekends, and lengthy day work. Mental stress and physical fatigue may occur due to the high volume of personal contacts, occasional emergency responses, and unruly and/or confrontational patrons.
WORK ENVIRONMENT: Work is performed outdoors in variable climate conditions typical to the area.
All Department of Interior (DOI) employees, their spouses, and minor children may not acquire or retain any claim, permit, lease, small tract entry, or other rights granted by the Department in Federal lands, with limited exceptions. Additional ethics prohibitions can be found here, https://www.doi.gov/ethics/ethics-prohibitions.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score will be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position.
Your resume must not exceed 2 pages. Only the document submitted as the "Resume" under the Documents section will be used to determine your qualifications/eligibility and for rating purposes. In the event you submit more than one resume, only the latest submission will be reviewed.
Candidates will be rated and ranked using Category Rating procedures. These procedures place candidates with veterans' preference above non-preference eligibles within each category. Veterans with a service connected disability of at least 10-percent are listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher. Under Category Rating, candidates will be rated and ranked into one of three categories:
Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors and are highly proficient in all requirements of the job and can perform effectively in the position.
Well Qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors and are proficient in most of the requirements of the job.
Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors and are proficient in some, but not all of the requirements of the job.
You will be evaluated on the following competencies:
Customer Service
Oral Communication
Teamwork
Technical Competence
In order to be considered for this position, you must complete all required steps in the process. These assessments measure the critical competencies listed above that are required to successfully perform the job.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The following documents are required and must be submitted by 11:59 PM (ET) on 10/26/2026 - unless otherwise stated in this vacancy announcement:
Resume which includes a list of all significant jobs held and duties performed, with dates in month-year format (include month/day/year format if needed for 52 weeks of experience), and indicate hours worked per week (or full-time). Your resume must clearly show how long you have held each grade/rank. Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted. The minimum font size is 10-point for all body text. All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression. Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed to determine your eligibility/qualifications. Your 2-page resume must contain information sufficient to make a valid determination that you fully meet the specialized experience requirements. If you have federal experience, you should include series, and grade for each position held, and if experience is part of a career ladder position, you must clearly distinguish the job duties and length of time working for each grade level. More information on how to write a Federal Resume: https://help.usajobs.gov/faq/application/documents/resume/what-to-include
Complete All Required Assessment(s).
All college transcript(s), if qualifying based on education. Please submit both undergraduate and graduate level transcripts, as applicable.
Veterans Preference Documentation, if applicable. Veterans must submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (member 4 copy) or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15. If you are a Disabled Veteran, Purple Heart Recipient, or Parent or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF15, and if applicable, a completed SF15. You may request a copy of your Department of Veterans Affairs letter from www.va.gov/records/ or call 1-800-827-1000. If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active-duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
Interagency Career Transition (ICTAP) and Career Transition Assistance Plan (CTAP): You MUST submit proof of eligibility including 1) copy of the agency notice, e.g., RIF Separation Notice, Notice of Proposed Removal, etc.; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be well qualified. For more information visit: USAJOBS Help Center - Career Transition Programs (CTAP, ICTAP, RPL).
Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.
Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from all documents.
Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Please read the entire announcement and all the instructions before you begin an application. To apply for and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the 10/26/2026--unless otherwise stated in this vacancy announcement to receive consideration.
The application process is as follows:
Click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation. To PREVIEW the application questionnaire, select the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13087987
Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
Applicants who apply under this job opportunity announcement agree to have their application, associated documents and applicable personal information shared with other Bureaus/Offices within the Department of the Interior (DOI) who have vacancies within the same occupational series, grade, full performance level and in the same geographic location(s), including within the same metro/commuting area. Applying to this announcement does not replace the need to apply to other job opportunity announcements for which you wish to receive consideration.
Seasonal Staffing Office-Wolf Trap National Park for the Performing Arts
1551 Trap Road
Vienna, VA 22182
US
Next steps
Please refer to your USAJOBS account for application status; the Human Resources Office cannot respond to individual status inquiries.
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
Any exaggeration of your experience, false statements, or attempt to conceal information may disqualify you for employment consideration. We may verify all information you provide in your resume and questionnaire responses, through reference and/or background checks, and/or verification of your education. If you are selected, you will be contacted personally by the Human Resources Office posting this announcement.
Applicants will get a response from this announcement by approximately January 2027.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
The following documents are required and must be submitted by 11:59 PM (ET) on 10/26/2026 - unless otherwise stated in this vacancy announcement:
Resume which includes a list of all significant jobs held and duties performed, with dates in month-year format (include month/day/year format if needed for 52 weeks of experience), and indicate hours worked per week (or full-time). Your resume must clearly show how long you have held each grade/rank. Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted. The minimum font size is 10-point for all body text. All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression. Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed to determine your eligibility/qualifications. Your 2-page resume must contain information sufficient to make a valid determination that you fully meet the specialized experience requirements. If you have federal experience, you should include series, and grade for each position held, and if experience is part of a career ladder position, you must clearly distinguish the job duties and length of time working for each grade level. More information on how to write a Federal Resume: https://help.usajobs.gov/faq/application/documents/resume/what-to-include
Complete All Required Assessment(s).
All college transcript(s), if qualifying based on education. Please submit both undergraduate and graduate level transcripts, as applicable.
Veterans Preference Documentation, if applicable. Veterans must submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (member 4 copy) or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15. If you are a Disabled Veteran, Purple Heart Recipient, or Parent or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF15, and if applicable, a completed SF15. You may request a copy of your Department of Veterans Affairs letter from www.va.gov/records/ or call 1-800-827-1000. If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active-duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
Interagency Career Transition (ICTAP) and Career Transition Assistance Plan (CTAP): You MUST submit proof of eligibility including 1) copy of the agency notice, e.g., RIF Separation Notice, Notice of Proposed Removal, etc.; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be well qualified. For more information visit: USAJOBS Help Center - Career Transition Programs (CTAP, ICTAP, RPL).
Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.
Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from all documents.
Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Please read the entire announcement and all the instructions before you begin an application. To apply for and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the 10/26/2026--unless otherwise stated in this vacancy announcement to receive consideration.
The application process is as follows:
Click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation. To PREVIEW the application questionnaire, select the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13087987
Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
Applicants who apply under this job opportunity announcement agree to have their application, associated documents and applicable personal information shared with other Bureaus/Offices within the Department of the Interior (DOI) who have vacancies within the same occupational series, grade, full performance level and in the same geographic location(s), including within the same metro/commuting area. Applying to this announcement does not replace the need to apply to other job opportunity announcements for which you wish to receive consideration.
Seasonal Staffing Office-Wolf Trap National Park for the Performing Arts
1551 Trap Road
Vienna, VA 22182
US
Next steps
Please refer to your USAJOBS account for application status; the Human Resources Office cannot respond to individual status inquiries.
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
Any exaggeration of your experience, false statements, or attempt to conceal information may disqualify you for employment consideration. We may verify all information you provide in your resume and questionnaire responses, through reference and/or background checks, and/or verification of your education. If you are selected, you will be contacted personally by the Human Resources Office posting this announcement.
Applicants will get a response from this announcement by approximately January 2027.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
