The Legal Administrative Specialist (Contact Representative) (LAS) serves on the Public Contact Team in the Veterans Service Center. The incumbent provides in-depth information and comprehensive assistance to veterans, their dependents, and beneficiaries concerning any matter within the scope of VA benefits and related non-VA benefits.
Summary
The Legal Administrative Specialist (Contact Representative) (LAS) serves on the Public Contact Team in the Veterans Service Center. The incumbent provides in-depth information and comprehensive assistance to veterans, their dependents, and beneficiaries concerning any matter within the scope of VA benefits and related non-VA benefits.
This vacancy is open to those covered by the indicated hiring paths and living in the local Oakland, CA, or San Diego, CA, commuting area. Veterans eligible under the Veterans Employment Opportunity Act (VEOA) and current permanent VBA employees holding this grade or higher and seeking non-competitive reassignment/change to a lower grade need not live in the local commuting area to be considered.
Coordinating counseling sessions with Veterans, their dependents, and their beneficiaries regarding all benefits available through the VA, as well as non-VA benefits available through other agencies. This is accomplished through in-person meetings, telephone interviews, or written correspondence.
Explaining, in detail, VA rating decisions and providing explanations for said decisions using extensive knowledge of VA benefits and services, claim and appeal processing procedures, benefit determination information, and all pertinent information available in the system of record.
Assisting with programs including, but not limited to, compensation and pension benefits, home loan eligibility, education, health care, life insurance, burial benefits, vocational rehabilitation services, general Social Security Administration benefit programs, other federal, state, and local domestic relations, and assistance programs.
Preparing technical correspondence to Veterans and their dependents providing benefit information, representation rights, and response to miscellaneous inquiries.
Explaining pertinent legal provisions, regulations, and related administrative practices and their application to specific cases.
May serve as or with the Outreach Coordinator (such as the Women's Veterans Coordinator, Minority Veterans Coordinator, Homeless Veterans Coordinator, Aging Veterans Coordinator, Ex-Prisoners of War Coordinator, or Military Services Coordinator).
Initiating inquiries to resolve errors, delays, or other problems in obtaining benefits. Completes claim and appeal-related work.
Work Schedule: Full-time; Monday - Friday; 8 AM - 4:30 PM Compressed/Flexible: Not available Telework: This position is eligible for situational (ad hoc) telework only. The selectee must report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Legal Administrative Specialist (Contact Representative); PD02108A Relocation/Recruitment Incentives: Not authorized Financial Disclosure Report: Not required Bargaining Unit: No
As a condition of employment, you must serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
your performance and conduct;
the needs and interests of the Agency;
whether your continued employment would advance organizational goals of the Agency or the Government; and
whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment are as follows:
You must be a U.S. Citizen to apply for this job
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a probationary or trial period
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements per I-9 Acceptable Documents.
Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 10/23/2026.
TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee, you must meet time-in-grade requirements by the closing date of this announcement.
For a GS-10 position, you must have served 52 weeks at the GS-09 level.
If you are a current VBA employee requesting reassignment or change to a lower grade via this vacancy announcement, you must currently hold the GS- 10 or higher, and the promotion potential of your current position must be at least None.
The grade may have been in any occupation, but must have been held in the Federal service. Submit an SF-50 showing your time-in-grade eligibility with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this case, you must provide an additional SF-50 that clearly demonstrates one year of time-in-grade.
MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: GS-10 Grade Level:
Specialized Experience:
Experience that has demonstrated the capability of being a self-reliant decision-maker and possessing the ability to work independently when providing customer service, benefits counseling, and claims processing.
In-depth knowledge of researching relevant subject matter.
The experience should be significantly and directly derived from federal, military, or private-sector experience. Examples of specialized experience include, but are not limited to:
orating to persons from a wide variety of backgrounds regarding VA benefits programs;
performing research of local, state, and Federal laws and regulations to determine Veterans' eligibility for benefits programs.
Education Substitution:
a Ph.D. or equivalent doctoral degree, completion of two and a half (2.5) full years of progressively higher-level graduate education leading to such a degree, or an LL.M., if related. (You must provide transcripts)
Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g., have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume, you must specify the average hours worked per week. Physical Requirements: Most work is generally performed under common business office conditions at the Regional Office. The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices, meeting rooms, and training rooms. The work area is adequately lit, heated, and ventilated. Telework on a limited basis may be offered after a successful probationary period is satisfied, and performance is at least at fully satisfied. It also requires concentration and the ability to sustain maximum mental output over extended periods of time.
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit for that education. For further information, visit: https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications.
You may submit unofficial transcripts when applying. However, if you are selected for the position, you must provide an official transcript or a statement from the institution (e.g., the registrar, dean, or other appropriate official) or equivalent documentation before the start date.
Additional information
VA supports telework to help attract and retain talented individuals, increase productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Eligibility may be discussed during the interview.
Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this authority.
The Interagency Career Transition Assistance Plan (ICTAP)and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified, you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting your current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP is on OPM's Career Transition Resources website.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy by promotion. Management may fill the position by reassignment, change to a lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
The VA policy is not to deny employment to those who have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), https://www.va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
Attention to Detail
Customer Service
Decision Making
Flexibility
Integrity/Honesty
Interpersonal Skills
Learning
Reasoning
Self-Management
Stress Tolerance
Teamwork
Problem Solving
Reading
Computer Skills
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. To preview the application questionnaire, click the following link:https://apply.usastaffing.gov/ViewQuestionnaire/13085003
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job-related information, which may include, but is not limited to, responses to the knowledge, skills, and abilities; completion of a work sample; and/or an interview.
Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended, that would interfere with completing the USA Hire Competency-Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency-Based Assessments and appropriate supporting documentation for RA must be received before starting the assessments. We make RA decisions on a case-by-case basis. If you meet the minimum qualifications for the position, after we adjudicate your request, you will receive an email invitation to complete the USA Hire Competency-Based Assessments, based on your adjudication decision. If you received the link after the close of the announcement, you must complete all assessments within 48 hours of receiving the URL. To determine if you need a RA, visit:Procedures for Requesting a Reasonable Accommodation for Online Assessments.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you must submit a complete application package that includes the documents detailed below. Failure to submit the required documents may result in your application being considered incomplete and you being deemed ineligible. You are responsible for ensuring your application package (resume, supporting documents, and questionnaire responses) is complete, accurate, and submitted by the closing date. We will not request additional documentation or accept late or missing documents after the announcement has closed.
Resume, limited to 2 pages, detailing specialized experience and competencies as they relate to this position
For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you must also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including Federal grade level(s) are insufficient to determine basic qualifications.
Transcript if you are using education to qualify
Veterans: Member-4 DD-214 and disability rating letter (if applicable)
If you are currently on active duty to be released within 120 days, you may submit an armed forces certification in place of a Member-4 DD-214.
Current Federal Employees: A copy of your most recent NON-AWARD SF-50. The SF-50 must indicate proof of status (for example, you are a career or career-conditional employee) and should identify your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted).
To verify you meet Time-in-Grade requirements, also submit a SF-50 reflecting when you entered your highest grade held (e.g., Promotion, Appointment, etc.).
Current VBA Employees: If you are outside the commuting area and seeking a reassignment/change to a lower grade, you must submit a copy of your most recent SF-50 (non-award) AND the SF-50 placing you into your current position.
Military Spouse of Active-Duty Military Member: A copy of your marriage license AND your spouse's active duty orders
Military Spouse of Separated Veteran: A copy of your marriage license, Member-4 DD-214 AND either your spouse's 1) 100% disability rating, or 2) documentation of death during active duty.
Other Status Candidates: Evidence of eligibility to apply (e.g., Peace Corps verification letter, Schedule A letter, PS-50, etc.).
Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):
Most recent SF-50 if you are a current or former Federal employee
An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
Award 50s do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
Examples of appropriate SF-50s include:
Within-grade increases at the highest grade held; or
Promotions with an effective date more than one year old; or
SF-50s at the highest grade held with an effective date more than one year old.
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days, you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section.
The complete application package must be submitted by 11:59 p.m. (EST) on 10/23/2026 to receive consideration. It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
The application process is as follows:
Click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button before 11:59 PM (ET) on the announcement closing date.
If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. You will receive the notification on your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. In USAJOBS, you can also click "Track this application" to return to your assessment completion notice.
Access USA Hire using your unique assessment link. You can access it through your USAJOBS login credentials.
Review all instructions before beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Set aside about two (2) hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can reuse your unique assessment link.
Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: Visit https://help.usajobs.gov/how-to/application/status. Your application status page lets you view your application status, USA Hire assessment completion status, and notifications from the hiring agency about your application.
Beginning September 27, 2025, Federal agencies will accept resumes of up to two pages to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA cannot assume qualifications if they are not clearly listed.
Resumes must be legible so we can review them for eligibility, minimum qualifications, and other position requirements listed in the job announcement.
Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT, or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open Sans Pro, Roboto, or Noto Sans. Make your page margins 0.5 inches. Consider using a 14-point font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume:
Prioritize most relevant and recent experience
Use concise, results-focused language
Align language from the job announcement
Focus on demonstrating skills and competencies
Remove outdated or unrelated experience
Use the USAJOBS resume builder
Additional guidance on this new requirement and resume-building tools can be found at:
San Diego VA Regional Benefit Office
8810 Rio San Diego Drive
San Diego, CA 92108
US
Next steps
Once you submit your online application, you will receive a confirmation email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure they meet qualification and eligibility requirements. After the review is complete, we will issue referral certificate(s), and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
Referred applicants may be contacted at any time during the hiring process. Please check all forms of communication (including email, voicemail, and spam folders), based on the contact information provided with your application, regularly to ensure you don't miss any updates. Failure to respond to communications may result in you being disqualified from consideration. You will receive a final notification of results once a decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you must submit a complete application package that includes the documents detailed below. Failure to submit the required documents may result in your application being considered incomplete and you being deemed ineligible. You are responsible for ensuring your application package (resume, supporting documents, and questionnaire responses) is complete, accurate, and submitted by the closing date. We will not request additional documentation or accept late or missing documents after the announcement has closed.
Resume, limited to 2 pages, detailing specialized experience and competencies as they relate to this position
For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you must also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including Federal grade level(s) are insufficient to determine basic qualifications.
Transcript if you are using education to qualify
Veterans: Member-4 DD-214 and disability rating letter (if applicable)
If you are currently on active duty to be released within 120 days, you may submit an armed forces certification in place of a Member-4 DD-214.
Current Federal Employees: A copy of your most recent NON-AWARD SF-50. The SF-50 must indicate proof of status (for example, you are a career or career-conditional employee) and should identify your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted).
To verify you meet Time-in-Grade requirements, also submit a SF-50 reflecting when you entered your highest grade held (e.g., Promotion, Appointment, etc.).
Current VBA Employees: If you are outside the commuting area and seeking a reassignment/change to a lower grade, you must submit a copy of your most recent SF-50 (non-award) AND the SF-50 placing you into your current position.
Military Spouse of Active-Duty Military Member: A copy of your marriage license AND your spouse's active duty orders
Military Spouse of Separated Veteran: A copy of your marriage license, Member-4 DD-214 AND either your spouse's 1) 100% disability rating, or 2) documentation of death during active duty.
Other Status Candidates: Evidence of eligibility to apply (e.g., Peace Corps verification letter, Schedule A letter, PS-50, etc.).
Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):
Most recent SF-50 if you are a current or former Federal employee
An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
Award 50s do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
Examples of appropriate SF-50s include:
Within-grade increases at the highest grade held; or
Promotions with an effective date more than one year old; or
SF-50s at the highest grade held with an effective date more than one year old.
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days, you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section.
The complete application package must be submitted by 11:59 p.m. (EST) on 10/23/2026 to receive consideration. It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
The application process is as follows:
Click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button before 11:59 PM (ET) on the announcement closing date.
If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. You will receive the notification on your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. In USAJOBS, you can also click "Track this application" to return to your assessment completion notice.
Access USA Hire using your unique assessment link. You can access it through your USAJOBS login credentials.
Review all instructions before beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Set aside about two (2) hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can reuse your unique assessment link.
Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: Visit https://help.usajobs.gov/how-to/application/status. Your application status page lets you view your application status, USA Hire assessment completion status, and notifications from the hiring agency about your application.
Beginning September 27, 2025, Federal agencies will accept resumes of up to two pages to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA cannot assume qualifications if they are not clearly listed.
Resumes must be legible so we can review them for eligibility, minimum qualifications, and other position requirements listed in the job announcement.
Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT, or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open Sans Pro, Roboto, or Noto Sans. Make your page margins 0.5 inches. Consider using a 14-point font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume:
Prioritize most relevant and recent experience
Use concise, results-focused language
Align language from the job announcement
Focus on demonstrating skills and competencies
Remove outdated or unrelated experience
Use the USAJOBS resume builder
Additional guidance on this new requirement and resume-building tools can be found at:
San Diego VA Regional Benefit Office
8810 Rio San Diego Drive
San Diego, CA 92108
US
Next steps
Once you submit your online application, you will receive a confirmation email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure they meet qualification and eligibility requirements. After the review is complete, we will issue referral certificate(s), and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
Referred applicants may be contacted at any time during the hiring process. Please check all forms of communication (including email, voicemail, and spam folders), based on the contact information provided with your application, regularly to ensure you don't miss any updates. Failure to respond to communications may result in you being disqualified from consideration. You will receive a final notification of results once a decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
