Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

As a Lodging Clerk (NF-01), exceptional customer service is your highest priority. Your primary duties include:

Guest Reception & Reservations

• Receive and confirm lodging reservations via phone, email, online systems, and in-person walk-ins.
• Register arriving guests, assign cabins, yurts, and campsites, issue room keys, and verify military/patron eligibility criteria.
• Provide warm, courteous greetings and escort guests to accommodations when needed.
• Answer guest inquiries regarding facility amenities, local Flagstaff attractions, weather conditions, and outdoor recreation equipment.
• Oversee the lost-and-found program and ensure prompt resolution of guest questions or service requests.

• Utilize property management software to maintain current guest folios, room assignments, check-in/checkout lists, and backup audit reports.
• Maintain clear communication with housekeeping to update room readiness and cleaning schedules in real time.
• Inspect, record, and route facilities maintenance tickets promptly to ensure resort facilities stay in pristine condition.
• Maintain a clean, organized, and inviting front desk counter, reception area, and guest lobby.
• Perform nightly audit procedures and reconcile electronic payment terminals.

• Calculate, post, and reconcile guest room rates, sundry merchandise sales, and service charges.
• Accept payments (cash, credit, or debit), provide correct change, and present itemized statements at checkout.
• Balance daily transactions against control records, maintain cash registers, and prepare daily cashiers' and consolidated activity reports.
• Follow strict Air Force Non-appropriated Fund (NAF) financial safeguarding protocols and cash handling standards.

• Stock, display, and sell convenience store goods, fire wood, retail items, and regional souvenirs.
• Brew and serve specialty coffee beverages during designated morning hours.
• Pour and serve craft beer and wine from tap during established social hours, adhering to all Dram Shop and responsible beverage service guidelines.
• Keep the coffee bar, tap beverage area, and guest seating areas sanitized and spotless.
• Assist patrons with recreational rental equipment checkouts and returns as required.

Conditions of employment

• This position requires the incumbent to complete a background investigation with favorable results.
• Shift Work: Position is subject to an irregular tour of duty, including days, swing shifts, nights, weekends, and holidays depending on resort occupancy.
• Minimum Age: Must be at least 19 years of age at time of hire (to satisfy Arizona state and military regulations for the service of alcoholic beverages).

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 10/28/2026

Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Applicants must meet the following minimum requirements:

1. Experience: Demonstrated background in general clerical, hospitality front desk, or retail cashiering work showing the ability to multi-task efficiently while delivering outstanding customer service.
2. Arithmetic & Cash Handling: Proven ability to perform fundamental arithmetic, handle money accurately, operate Point of Sale (POS) registers, and balance daily receipts.
3. Communication Skills: Communicate effectively with military guests, leadership, and coworkers.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and supporting document will be evaluated against the qualifications of the position.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.