Clarification from the agency

Open to Current permanent employees of the VA Manchester Healthcare System including permanent Veterans Canteen Service employees, current permanent full-time Hybrid Title 38 and permanent full-time Title 38 employees. This does not include temporary, term or temporary intermittent.

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The incumbent is a Program Analyst in the Integrated Pain Care Service Line at the Manchester VA Medical Center. The incumbent serves as the coordinator for all quality and administrative aspects of the Integrated Pain Care Service Line and Intensive Outpatient Pain Program, a complex, multi-disciplinary program staffed with clinicians from several different service lines. This position is located at the Manchester VA Medical Center under the supervisory control of the Integrated Pain Care Clinic Service Chief. Duties include, but are not limited to:

- Development of correct clinic building, coding and scheduling grids for all program staff members.
- Responsible for the organization & assists in the development educational resources for both patients and staff.
- Responsible for space planning and room booking for all pain program offerings.
- Organizes multidisciplinary staff schedules to ensure smooth availability of all program staff.
- Organizes and maintains IPRP data spreadsheet for statistical analysis.
- Uses data sources to evaluate program strengths and areas for growth with direction and oversight from SLM/Associate SLM.
- Responsible for scheduling all Interdisciplinary Pain Team meetings to include staff, patient and family members.
- Maintains minutes of all Interdisciplinary Pain Team meetings are tracked and incumbent monitors that all action plans are followed to completion by assigned team members.
- Schedules and tracks outcomes measure post discharge at determined intervals and maintains data accordingly.
- Provides administrative support to all program staff as needs arise and as determined by the SLM/Associate SLM.
- Prepares with IPRP team members a quarterly Program Evaluation Report to include clear presentation of program Effectiveness, Efficiency, Access & Stakeholder satisfaction.
- Maintenance of comprehensive IPRP procedures manuals.
- Creating and implementing Quality Process Improvement Projects.
- Incumbent will serve on the VISN Pain taskforce committees and Pain Management Committee.
- Incumbent will regularly consult and participate in CARF Pain teleconferences on a VISN and National level, to ensure program compliance and to reference opportunities for program growth/best practices. Incumbent with share information gathering during these encounters with the IDT team.
- Serves as a mentor for new employees joining the program.
- Other administrative duties as assigned by the service chief.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday-Friday, 8-4:30 p.m.
Compressed/Flexible: Not Authorized
Telework: Ad-hoc
Virtual: This is not a virtual position.
Position Description/PD#: Program Analyst/PD003000 and PD022700
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Authorized
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO): Not Authorized

Notifications:

• Veterans' preference does not apply for internal or other current permanent Federal agency employees.
• Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.
• Interchange Agreements with Other Merit System: Employees who occupy medical or medical-related positions and were appointed under 38 U.S.C. 4701(1) or (3) [formerly 38 U.S.C. 4104 (1) and (3)] must be serving in a full-time position without time limit and have served continuously for at least one year in this other merit system to be eligible to convert to the Title 5 System. Some exceptions to this rule may apply if you have previously acquired tenure under a Title 5 appointment.
• This position is not a Bargaining Unit position.

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/19/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. The grade may have been in any occupation, but must have been held in the Federal service.

• For a GS-07 position you must have served 52 weeks at the GS-05.
• For a GS-09 position you must have served 52 weeks at the GS-07.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Grade Determinations: The following criteria must be used when determining the appropriate grade assignment of candidates:

You may qualify based on your experience and/or education as described below:

GS 7 Specialized Experience and/or Education: One year of specialized experience equivalent to at least the next lower grade (GS 5) level. This is a developmental position, which provides overall operational and administrative management support to Surgical Service. The incumbent must have the ability to apply skills and knowledge to routine and non-routine assignment, and adherence to basic policy and instruction.

OR,

1 full year of graduate level education, such education must demonstrate the knowledge, skills, and abilities necessary to do the work. NOTE: A transcript must be submitted with your application.

OR,

Superior academic achievement, NOTE: A transcript must be submitted with your application.

Or,

Combination: Education and Experience.

GS 9 Specialized Experience and/or Education: One year of specialized experience equivalent to at least the next lower grade (GS 7) level in the normal line of progression for this occupation. Examples of specialized experience would typically include, but are not limited to: collecting and analyzing workload data and performance improvement and assessment data. The incumbent also conducts special audits, as well as standardization of forms and processes. Organizes and maintains data spreadsheets for statistical analysis, uses data sources to evaluate program strengths and areas for growth with direction and oversight, provides administrative support to all program staff. Plans and conducts complex analytical studies of health care delivery system and organizational elements and work to identify problems, administrative support, and effectiveness. Study areas include a wide range of functions such as overtime cost, logistical support, automated applications for administrative functions, office and space, and word processing systems. Interprets findings, develops constructive recommendations for solving significant problems.

OR,

Master's or equivalent graduate degree, NOTE: A transcript must be submitted with your application.

OR,

2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related, NOTE: A transcript must be submitted with your application.

OR,

Combination of education and experience.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:

• Accountability
• Analytical Reasoning
• Attention to Detail
• Budget Administration
• Communications
• Computer Skills
• Critical Thinking
• Customer Service
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork

Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.