Coordinates earnings certification procedures, resolves earnings discrepancies, follows supplementary written and oral instructions and operations bulletins, provides technical assistance, and reviews completed work.
Applies the Program Operations Manual System, Modernized Systems Operations Manual, Government Printing Office Style Manual, and other applicable procedures and policies to perform assigned duties.
Applies the philosophy, principles, and objectives of Titles II and XVI of the Social Security Act when processing and evaluating work.
Uses operating-procedure formats, systems specifications, statutory timeframes, and basic data-processing principles to support annual wage reporting activities.
Uses SSA systems, documents, and established correction techniques to research and correct reported or posted earnings.
Reviews and investigates diverse earnings reports and uses electronic sources to ensure accurate input to the Master Earnings File (MEF).
Researches earnings-related microfilm reference files to investigate employer and employee reports and records, obtain addresses, identify Employer Identification Numbers (EINs), and resolve related issues.
Ensures compliance with confidentiality, disclosure, and records-adjustment requirements.
Communicates clearly and professionally, orally and in writing, with internal and external customers; gathers and exchanges information; and maintains effective working relationships with team members.
Operates computer terminals, calculators, fax machines, microfilm readers, and other office equipment required to perform assigned work.
Gathers, assembles, and analyzes facts; reaches technically sound conclusions; and develops solutions to assist employers and employees in correcting wage-reporting issues.
Identifies systems-related issues, procedural inconsistencies, and workload-processing problems and takes appropriate corrective action.
Monitors and controls workloads to support timely and accurate completion of assigned work.
All application materials must be received by the closing date.
Applicants must be in good standing.
Applicants must have a fully successful rating of record.
Official Personnel Folders will not be reviewed.
Requests for copies of application documents will not be accepted.
All application forms submitted become the property of SSA Human Resources.
You must indicate on the SSA-45 or Resume if you are in/or have held a temporary promotion/detail.
Qualifications
Resumes exceeding two pages in length will not be considered. Visit the 'Required Documents' section below for more information.
Applicants must have 52 weeks of specialized experience at the GS-07 level or equivalent, which is in or related to the work of the position to be filled and has equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position. Such experience must include:
Conducting quality assurance reviews of processed work to ensure compliance with established procedures and standards.
Assisting coworkers by providing support, sharing information, and helping with day-to-day work activities.
Assisting with monitoring and balancing workloads and supporting improvements to work processes and efficiency.
Analyzing complex cases, reconciling earnings data, and utilizing multiple data sources to resolve discrepancies and ensure accurate recordkeeping. Examples of such databases include the Generic Image Retrieval System (GIR), the Image Retrieval Online System (IRON), Earnings Case Management System (ECMS), and/or the Management Information Control for Earnings System (MICES).
Qualification requirements must be met by the closing date of this announcement.
Applicants for promotion must have 52 weeks at GS-07.
Time in grade requirement must be met by the closing date of this announcement.
Education
This job does not have an education qualification requirement.
Additional information
NONCOMPETITIVE CONSIDERATION DUE TO SPECIAL HIRING AUTHORITY
Applications for noncompetitive consideration will be accepted from SSA employees in the area of consideration who are currently serving under the following types of appointments: Schedule A, Reg. 213.3102 (U) appointments for individuals with disabilities; and time limited appointments for veterans with a compensable service-connected disability of 30% or more. Applicants serving under these provisions do not need to submit copies of your disability or Veteran's documentation.However, you must submit a current SF-50 that provides information on the appointment authority under which you were hired. Otherwise, you will not receive non-competitive consideration.
NOTE: Excepted service employees serving under Schedule A appointments for Attorney positions or Pathways Programs appointments (Recent Graduates, and Interns) are not eligible for consideration.
Position to be filled under the provisions of the SSA/AFGE Merit Promotion Plan. Additional selections may be made within 6 months of the date of the initial selection.
LOCALITY PAY: Salary will be set in accordance with locality pay provisions. Candidates currently receiving a higher locality pay than the office applied for are advised that should they be selected, they will lose entitlement to the higher locality pay. Refer to Salaries & Wages for locality pay tables.
OTHER NOTES:
This is not a career ladder position; GS-8 is the full performance level.
This is a bargaining unit position, represented by AFGE.
This position is eligible for telework as determined by agency policy.
Relocation expenses will not be paid.
Selectees must report to the office in Baltimore, Maryland.
This is a moderate risk public trust position. The selected employee will be required to complete a Standard Form 85P, Questionnaire for Public Trust Positions, in order to have the appropriate investigation conducted, unless the employee has been previously certified eligible to occupy a position at this level.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The following knowledge, skills, and abilities are necessary to perform the duties of the position:
Skill in conducting quality assurance reviews of processed work to ensure compliance with established procedures and standards.
Skill in training and mentoring staff, including the development and delivery of instructional materials to address training needs and improve performance.
Ability to monitor, manage, and balance workloads, and implement process improvements to enhance operational efficiency.
Ability to analyze complex cases, reconcile earnings data, and utilize multiple data sources to resolve discrepancies and ensure accurate recordkeeping.
Skill in effective verbal and written communication to collaborate with others, resolve problems, and provide clear guidance on policies and procedures.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
In accordance with OPM's new resume guidance, USAJOBS will not accept resumes longer than 2 pages. You may upload additional documents, such as the SSA-45, by selecting the "other documents" option in USAJOBS. Once your application transfers to the agency application system, assign your uploaded documents to the appropriate document types-each required document type must have at least one supporting document assigned (e.g., we recommend assigning your SSA-45 as "SSA-45"). If the document you need is not reflecting in the available documents, you may upload it directly into the agency application system (ex., uploading the SSA-45).
The following section provides information on supporting documentation that must be submitted.
Resume or SSA-45
Your SSA-45 must provide all of the information necessary to make qualifications determinations (e.g., all experience related to your qualifications for this position, full performance level of your current position, the dates at each grade level of your current or prior career-ladder position(s), etc.). These documents will be referred to the selecting official if you are eligible for the best qualified list. Employees' Official Personnel Folders will not be reviewed.
Your SSA-45 must specifically demonstrate, in your own words, the possession of the required experience related to the minimum qualifications, selective placement factors and/or evaluation criteria. Information that is copied or restated language from the vacancy announcement, rating criteria, KSAs and/or position description will not be considered. If this occurs, you may lose consideration for one or more grade levels or found ineligible.
Applicants for Non-Competitive Consideration Only - SF-50 that provides information on the appointment authority under which you were hired (See "Additional Information" section regarding Noncompetitive Consideration).
Please follow all instructions carefully. Errors or omissions may affect your eligibility. When answering the questionnaire, remember that your experience is subject to verification by the selecting official. You may be asked to provide specific examples or documentation of experience to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
Notice Concerning Materially False, Fictitious, or Fraudulent StatementsAnything you claim in the occupational questionnaire or in your SSA-45 may be subject to verification. By completing the electronic application process, you are certifying that any statements you make are true, complete, and correct to the best of your knowledge and belief and are made in good faith. Materially false, fictitious, or fraudulent statements or representations are subject to disciplinary action.
To apply for this position, you must provide a complete Application Package which includes:
The Occupational Questionnaire: Click on the Apply Online button to create an account or log into your existing USAJOBS account and follow the prompts to complete the occupational questionnaire.
Additional Required Documents, if applicable (See Required Documents section).
The complete Application Package must be submitted before 11:59 p.m. (ET) on 11/02/2026. Failure to upload any required documents will disqualify your application from consideration.
If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Jesus Pedroza at jesus.pedroza@ssa.gov.
Individuals with hearing or speech disabilities may use the listed email or 7-1-1 for TTY-based Telecommunications Relay Services to call the listed phone number. Additional Telecommunications Relay Services options are available in each state: https://www.fcc.gov/general/trs-state-and-territories
APPLYING FROM A PERSONAL COMPUTER OUTSIDE OF WORK
SSA employees may access Internal Vacancies On-Line (IVOL) postings and apply for vacancies from locations outside of SSA (e.g., from home, public computer, etc.). Please use the following link: http://ssai.usajobs.gov. Be sure to forward the link and other application materials (such as the SSA-45) to an email source accessible from outside of SSA (e.g. your personal computer, etc.).
Due to our security procedures, our office will not accept any applications submitted via email, standard mail, or facsimile sent directly to the Servicing Personnel Office. Applicants are required to file through the online application process. The email address is listed only for inquiries about the position or the How to Apply process.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account.
Central Processing
6401 Security Blvd
Baltimore, MD 21235-0001
US
Next steps
After all of the applications have been evaluated, you will receive notification via email explaining the status of your application. If you applied incorrectly or submitted an incomplete application, we will be unable to send you an electronic receipt of your application. Please read the How to Apply instructions carefully to ensure that you submit a complete application.
Selection interviews may be conducted with one or more of the candidates, but there is no requirement that interviews be conducted. The hiring office will contact candidates directly for interviews. Interviews may be conducted via video conferencing software, if technically feasible. Applicants referred for consideration will receive a final disposition notice after selections have been made.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
In accordance with OPM's new resume guidance, USAJOBS will not accept resumes longer than 2 pages. You may upload additional documents, such as the SSA-45, by selecting the "other documents" option in USAJOBS. Once your application transfers to the agency application system, assign your uploaded documents to the appropriate document types-each required document type must have at least one supporting document assigned (e.g., we recommend assigning your SSA-45 as "SSA-45"). If the document you need is not reflecting in the available documents, you may upload it directly into the agency application system (ex., uploading the SSA-45).
The following section provides information on supporting documentation that must be submitted.
Resume or SSA-45
Your SSA-45 must provide all of the information necessary to make qualifications determinations (e.g., all experience related to your qualifications for this position, full performance level of your current position, the dates at each grade level of your current or prior career-ladder position(s), etc.). These documents will be referred to the selecting official if you are eligible for the best qualified list. Employees' Official Personnel Folders will not be reviewed.
Your SSA-45 must specifically demonstrate, in your own words, the possession of the required experience related to the minimum qualifications, selective placement factors and/or evaluation criteria. Information that is copied or restated language from the vacancy announcement, rating criteria, KSAs and/or position description will not be considered. If this occurs, you may lose consideration for one or more grade levels or found ineligible.
Applicants for Non-Competitive Consideration Only - SF-50 that provides information on the appointment authority under which you were hired (See "Additional Information" section regarding Noncompetitive Consideration).
Please follow all instructions carefully. Errors or omissions may affect your eligibility. When answering the questionnaire, remember that your experience is subject to verification by the selecting official. You may be asked to provide specific examples or documentation of experience to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
Notice Concerning Materially False, Fictitious, or Fraudulent StatementsAnything you claim in the occupational questionnaire or in your SSA-45 may be subject to verification. By completing the electronic application process, you are certifying that any statements you make are true, complete, and correct to the best of your knowledge and belief and are made in good faith. Materially false, fictitious, or fraudulent statements or representations are subject to disciplinary action.
To apply for this position, you must provide a complete Application Package which includes:
The Occupational Questionnaire: Click on the Apply Online button to create an account or log into your existing USAJOBS account and follow the prompts to complete the occupational questionnaire.
Additional Required Documents, if applicable (See Required Documents section).
The complete Application Package must be submitted before 11:59 p.m. (ET) on 11/02/2026. Failure to upload any required documents will disqualify your application from consideration.
If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Jesus Pedroza at jesus.pedroza@ssa.gov.
Individuals with hearing or speech disabilities may use the listed email or 7-1-1 for TTY-based Telecommunications Relay Services to call the listed phone number. Additional Telecommunications Relay Services options are available in each state: https://www.fcc.gov/general/trs-state-and-territories
APPLYING FROM A PERSONAL COMPUTER OUTSIDE OF WORK
SSA employees may access Internal Vacancies On-Line (IVOL) postings and apply for vacancies from locations outside of SSA (e.g., from home, public computer, etc.). Please use the following link: http://ssai.usajobs.gov. Be sure to forward the link and other application materials (such as the SSA-45) to an email source accessible from outside of SSA (e.g. your personal computer, etc.).
Due to our security procedures, our office will not accept any applications submitted via email, standard mail, or facsimile sent directly to the Servicing Personnel Office. Applicants are required to file through the online application process. The email address is listed only for inquiries about the position or the How to Apply process.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account.
Central Processing
6401 Security Blvd
Baltimore, MD 21235-0001
US
Next steps
After all of the applications have been evaluated, you will receive notification via email explaining the status of your application. If you applied incorrectly or submitted an incomplete application, we will be unable to send you an electronic receipt of your application. Please read the How to Apply instructions carefully to ensure that you submit a complete application.
Selection interviews may be conducted with one or more of the candidates, but there is no requirement that interviews be conducted. The hiring office will contact candidates directly for interviews. Interviews may be conducted via video conferencing software, if technically feasible. Applicants referred for consideration will receive a final disposition notice after selections have been made.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
