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Deputy Chief, Health Operations Unit (O-6 Billet) Supervisory

Department of Homeland Security
Immigration and Customs Enforcement
ICE Health Service Corps (IHSC)

Summary

The incumbents' primary duty will be to provide administrative support to HOU as assigned. The incumbent will work with the IHSC Chief of HOU to complete special projects to ensure compliance and improve health operations within IHSC and serve as representative/alternate in various workgroups/committees to advance the mission.

This position is only open to current USPHS officers.
USPHS Call to Active Duty (CAD) candidates are not eligible for this position.

Overview

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Location
1 vacancy in the following location:
Work site options
Telework eligible
Yes—Situational telework may be available, based on the needs of the agency.
Remote job
No
Relocation expenses reimbursed
Yes—Please note that upon selection, the candidate must live within 50 miles of an IHSC Field Office.
Salary
$1 - $150,000 per year

Please note that the salary is dependent on the officer's rank, years in service, and location of duty station.

Pay scale & grade
CC 6
Promotion potential
None
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
25% or less - You may be expected to travel for this position.
Appointment type
Permanent
Occupations and job series
Supervisory status
Yes
Federal service type
This job is in the Excepted Service
Represented by a union
No
Drug test
Yes
Security clearance
Other
Position sensitivity and risk
Critical-Sensitive (CS)/High Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
IHSC-HOU-DC-O6-S-2027
Control number
887342700

This job is open to

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Clarification from the agency

Applicants must be a current USPHS Commissioned Corps Officer. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Civilians are not eligible for this position.

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Duties

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Supervisory Responsibilities

  1. Supervises the Health Operations Support Team Health Services Administrator (HOST HSA).
  2. May assist with development of training and mentoring of the Regional Health Services Administrator (RHSA), Health Services Administrator (HSA), Assistant Health Services Administrator (AHSA), Facility Healthcare Program Manager (FHPM). Facility training Officer (FTO), and Facility Health and Safety Officer (FHSO).
  3. Assists with planning, directing, organizing, coordinating, and controlling administrative operations through supporting managers who possess technical expertise in their respective areas.
  4. Collaborate with the RHSA and Chief of Health Operations regarding complex personnel and operational issues, providing potential resolutions. Employ high level judgment, analysis and decision-making skills when delegating tasks and responsibilities to the multidisciplinary workforce. Provides program direction to support managers in various administrative areas for necessary mission accomplishment and accreditation standards.
  5. Participates in Emergency Response Group (ERG) and ensures compliance with Incident Responders Group (IRG) and Continuity of Operations Plan (COOP). Participates in performance improvement activities and functions.
Government Technical Monitor
  1. Serves as Government Technical Monitor for HOU medical records technician (MRT).
  2. Serves as HOU HQ liaison/representative for invoice verification for language services contract(s).
  3. Reviews all invoices and vouchers for accuracy in a timely manner in accordance with the Prompt Payment Act. Identifies and addresses discrepancies prior to validation.
  4. Collaborate with the headquarters contracting officer representative (COR) to ensure compliance with Federal Acquisition Regulations (FAR) policy for purchasing and procurement, and appropriate implementations of all contracts to include any technical or contractual difficulties encountered during vendor performance.
Accreditation/Policy
  1. Review and update policies and procedures established by IHSC to include staffing, training, records management, clinical services, nursing services, behavioral health services, pharmacy services, dental services, medical records, and administration; quality assurance programs, safety and security standards, public health, environmental control standards, as indicated by IHSC Office of Policy guidelines.
  2. Contributes to policies, and preparing recommendations for executive leadership, for the healthcare delivery system by coordinating with IHSC Office of Policy (IOP).
  3. Monitor compliance of all required elements within DHS/ICE/IHSC policies, regulations, and the rules of all associated accrediting bodies (ACA, NCCHC, PBNDS) by monitoring operations and initiating changes where required.
  4. Supporting the field in the development of LOPs by identifying which LOPs are needed based on policies and accreditation standards and ensuring consistency across IHSC facilities.
Monitoring and Reporting Requirements
  1. Monitors and directs all required programs, documentation, reports, and mission related data in accordance with established timelines, policy, and accreditation standards.
  2. Monitors incidents, sentinel events and potential litigation situations, providing documentation of corrective actions accordingly, to include reporting to IHSC leadership.
  3. Ensure all required meetings are held and documented in compliance with established policies and accreditation standards.
  4. Evaluates impact of health care delivery through monitoring of current organizational structures, management systems, and administrative functions.
Taskings
  1. Serves as POC and liaison for Taskings.
  2. Provide education and training to facility personnel on IHSC tasking process.
  3. Reviews and evaluate final response/supporting documentation for accuracy and completeness.
  4. Manages Tasking timelines and expectations.
Resource Management
  1. Effectively communicates resource, equipment, space, personnel, and funding needs to the proper agency authorities with all required supporting documentation.
  2. Maintains continuity of contracted services to ensure daily medical facility operations
  3. Serves as liaison with RMU assets to address contracting issues related to services and staffing contracts.
Administrative
  1. Travel required up to 30% as directed by the Unit Chief of Health Operations.
  2. Serves as SME, providing consultation and support to IHSC HQ with time-sensitive data and information requests
  3. Providing consultative supervisory assistance/guidance supporting personnel related matters
  4. Serving as the liaison between ICE and custody to address concerns impacting the facility from a national level.
  5. Strategically addresses changes in operational tempo and requirements, communicating with and directing all stakeholders towards compliance.
  6. Assist with formulation and update of HOU Business Plan, Strategic Action Plan, Accomplishments, Info Paper, Sit Reps, Executive Dashboard review

Requirements

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Conditions of employment

  • You must be a U.S. citizen to apply for this position.
  • You must successfully pass a background investigation.
  • You must successfully pass a drug screen.
  • Males born after 12/31/59 must certify registration with Selective Service.
  • Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
  • Service Remaining Requirement Agreement: Upon appointment to this position, officers will be required to serve an 18 to 24-month commitment to IHSC.
  • ASSIGNMENT PAY AGREEMENT: You must not have a current Assignment Pay Agreement. However, if you have a current Assignment Pay Agreement, it must be fulfilled within 90 days of your application submission.
  • Applicants must be a current USPHS Commissioned Corps Officer. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Civilians are not eligible for this position.
  • PHS officers must participate in IHSC TDY On-Call Schedule (ITOS.) ITOS is either an entire month or two 16-day periods a year where, depending on the needs of the agency, the officer is required to be available to serve.

Qualifications

PHYSICAL DEMANDS:

  • Ability to walk unaided, jog/fast walk up to ¼ mile, and lift objects over 30 pounds.
  • Perform CPR/emergency care standing or kneeling.
  • Assist sick, injured, or aging detainees or staff in emergency situations.
  • Work in stressful and austere environments without physical limitations.

Education

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

  1. Masters's degree in healthcare administration or related health field of study preferred.
  2. Must have five years leadership experience, five years management of programs and services experience, and five years management of personnel experience as a uniformed service officer.
  3. If the incumbent holds a clinical license, it is the responsibility of the incumbent to fulfill the obligation(s) of their licensing or certifying body to maintain status. This position may be required to perform clinical activities with the scope of clinical license in times of critical needs within the agency.
  4. Must be able to attain and maintain DHS Secret Clearance, Obtains level II Contracting Officer Representative (COR) Certification within 12 months of hire, CPR/BLS certification.
  5. Correctional Health experience required; detention experience preferred.
  6. Flexibility and ability to adapt to sudden changes in schedules and work-related requirements
  7. Knowledge of issues confronting the health care delivery system, including specific problems and concerns of special population groups.
  8. Strong decision-making, analytical, and problem-solving skills.
  9. Ability to respond 24/7 to staff for consultation.
  10. High degree of independence, initiative, and follow-through on a wide range of sensitive, complex, and programming issues.

Additional information

This position is located within the Department of Homeland Security (DHS), Immigration and
Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service
Corps (IHSC), Office of Deputy Assistant Director of Health Systems Support (DAD-HSS),
Health Operations Unit (HOU). The HOU Deputy Chief will report directly to the Chief of
Health Operations. This is a supervisory program management officer position.

The incumbents' primary duty will be to provide administrative support to HOU as assigned. The
incumbent will work with the IHSC Chief of HOU to complete special projects to ensure
compliance and improve health operations within IHSC and serve as representative/alternate in
various workgroups/committees to advance the mission. Incumbent may also provide program
support with IHSC Special Missions to include serving as Officer in Charge (OIC) for newly
established or temporary medical operations.

IHSC provides direct care daily to approximately 15,300 detainees housed at 17 designated
facilities throughout the nation. The health care provided includes medical, dental, and mental
health care, and public health services. IHSC provides medical case management and oversight
for an additional 22,600 detainees housed at approximately 112 non-IHSC staffed detention
facilities daily across the country. In addition, IHSC oversees financial authorization and
payment for off-site specialty and emergency care services for detainees in ICE custody. The ICE
detainee population is approximately 34,000 detainees daily, with an average length of stay of
approximately 30 days, surpassing 400,000 detainees annually. IHSC provides medical support
during ICE enforcement operations in the air, on the ground and at sea.

SUPERVISORY CONTROLS:
Incumbent reports to the IHSC Chief of HOU. Second line supervisor and rating official is IHSC Deputy Assistant Director of Health Systems Support (DAD-HSS). Assignments are usually of a long-term, recurring or broadly defined nature. Officer plans, and organizes own work, determines sequence of assignments, selects, and develops methods and seeks assistance from experts only rarely. Work is reviewed for attainment of objectives. The officer keeps the supervisor informed of the status on projects and consults with him/her on any significant problems encountered.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection.

Immigration and Customs Enforcement

The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws, safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a comprehensive workforce spanning hundreds of occupations. Make an impact; join DHS.

The mission of U.S. Immigration and Customs Enforcement (ICE) is to protect America from the cross-border crime and illegal immigration that threaten national security and public safety. ICE focuses on smart immigration enforcement, preventing terrorism, and combating the illegal movement of people and goods. ICE is the principal investigative arm of DHS and the second largest investigative agency in the federal government. Created in 2003, through a merger of the investigative and interior enforcement elements of the U.S. Customs Service and the Immigration and Naturalization Service, ICE has more than 20,000 employees in more than 400 offices in the United States and around the world. ICE is a key component of the DHS layered approach to protecting our nation from a wide range of threats. For additional information about ICE and career opportunities, please visit www.ice.gov.

Agency contact information

IHSC Recruiting
Email
IHSCrecruiting@ice.dhs.gov
Address
ERO-DRO-IHSC Public Health Service
500 12th Street SW
Washington, DC 20536
US

Visit our careers page

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https://www.ice.gov/detain/ice-health-service-corps

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