The position description number for this position is 4D2300. A summary of the major duties are listed below. You may also view the full position description on the Agency intranet at the following link: PD Search
The incumbent is responsible for assisting management in improving the timeliness and accuracy of work processed in the module, and for assuring that work assignments, including paperless processing, of Benefit Authorizers (BAs) and other module personnel are completed timely and in accordance with established procedures. Ensures uniform and proper application of laws, regulations, policies and procedures under titles II, XVI and XVIII of the Social Security Act pertaining to the full range of post adjudicative issues. Conducts studies to improve work processes and assist management. The employee serves as a resource person to Benefit Authorizers, Customer Service Representatives, Technical Support Assistants, contact representatives and check, claims and recovery examiners in the module.
Responsibilities:
Participates in studies and projects, recommends ways to reduce backlogs and improve work processing, and analyzes results to identify problems or trends.
Assists management by monitoring receipts, backlogs, and files; adjusts workloads by priority and case age; ensures timely processing and deadlines are met; prepares workload reports as needed.
Conducts on-the-job and formal training for staff, identifies needs for additional technical training, and serves as instructor, mentor, or reviewer for new and current personnel as assigned.
Advises management and provides regular and periodic written and/or oral feedback for the purpose of rating performance, recommending training, and effectively planning and assigning work.
Serves on technical committees to analyze processing issues, resolve differences in procedures, promote uniformity, and recommend improvements to work processes.
Maintains up-to-date knowledge of program and procedural changes, consults with technical experts to resolve policy interpretation differences, and refers broad issues to higher-level analysts.
Leads technical meetings to share key information with staff, coordinates module work on post-adjudicative and systems processing, identifies and monitors system issues, and advises management and technicians.
Serves as an expert on paperless processing for Module technicians and provides guidance, assistance and training, as needed, on paperless transactions.
Reviews and comments on new procedures, assists in developing supplementary procedures, prepares interim procedures and/or reminder items for module personnel.
Conducts quality reviews of staff work to identify trends and issues, supports performance improvement plans, and provides feedback to supervisors or employees as needed.
Conducts service observations and coaching for technicians or SPIKE agents handling the 800#, provides feedback, and assists management with preparing and monitoring the 800# schedule.
Responds to incoming calls on the Special Return Payment Hotline taking the appropriate action to resolve the payment status.
Analyzes computer output to identify trends and to ensure uniform application of procedures in the processing of systems exceptions and alerts.
Prepares reports of findings and recommends corrective actions resulting from studies, projects and other assignments to the program analysts and/or other appropriate personnel.
Consults higher-level analysts for guidance on complex policy or procedural issues, ensures consistency across modules, and communicates relevant information to module technicians.
Reviews and makes determinations on requests for reconsideration of determination on SMI terminations for nonpayment of premiums.
Responds to telephone and telecommunication inquiries from field offices, RRB, HCFA, financial institutions, teleservice staff, legal representatives, and beneficiaries.
All application materials must be received by the closing date.
Applicants must be in good standing.
Applicants must have a fully successful rating of record.
Official Personnel Folders will not be reviewed.
Requests for copies of application documents will not be accepted.
All application forms submitted become the property of SSA Human Resources.
You must indicate on the SSA-45 if you are in/or have held a temp promotion/detail.
You must meet ALL qualifications by the closing date.
Qualifications
Resumes exceeding two pages in length will not be considered. Visit the 'Required Documents' section below for more information.
Applicants must have 52 weeks of specialized experience at the GS-09 level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Examples of specialized experience include: knowledge of Title II, Title XVI, and Title XVIII Social Security laws, regulations, and related manuals pertaining to post adjudicative, health insurance regulations, principles, policies and procedures; knowledge of SSA's queries and online/offline computer systems and their interactions; skill in leading, training, and/or providing technical advice to Benefit Authorizers and other assigned module personnel; skill in monitoring and controlling workloads and workflow; skill in oral and written communications; skill in applying analytical techniques for identifying and resolving processing problems; skill in negotiating and dealing with controversial issues; knowledge of the relationships among SSA programs and their interrelationships with state law and other agencies (i.e. Treasury Department, Medicare and Medicaid, etc.). To be creditable, this experience must have been at least equivalent to the GS-9 grade level.
Qualification requirements must be met by the closing date of this announcement.
Applicants for promotion to GS-10 must have 52 weeks at the GS-09 or above.
Time in grade requirement must be met by the closing date of this announcement.
Education
Additional information
NONCOMPETITIVE CONSIDERATION DUE TO SPECIAL HIRING AUTHORITY
Applications for noncompetitive consideration will be accepted from SSA employees in the area of consideration who are currently serving under the following types of appointments: Schedule A, Reg. 213.3102 (U) appointments for individuals with disabilities; Veterans Recruitment Appointments; and time limited appointments for veterans with a compensable service-connected disability of 30% or more. Applicants serving under these provisions do not need to submit copies of your disability or Veteran's documentation.However, you must submit a current SF-50 that provides information on the appointment authority under which you were hired. Otherwise, you will not receive non-competitive consideration.
NOTE: Excepted service employees serving under Schedule A appointments for Attorney positions or Pathways Programs appointments (Recent Graduates, and Interns) are not eligible for consideration.
This is a bargaining unit position, represented by AFGE, to be filled under the provisions of the SSA/AFGE Merit Promotion Plan. Additional selections may be made within 6 months of the date of the initial selection.
LOCALITY PAY: Salary will be set in accordance with locality pay provisions. Candidates currently receiving a higher locality pay than the office applied for are advised that should they be selected, they will lose entitlement to the higher locality pay.
OTHER NOTES:
This is not a career ladder position; GS-10 is the full performance level.
This position is eligible for telework as determined by agency policy.
Relocation expenses will not be paid.
Employee must report to geographic location they are selected for.
This is a moderate risk public trust position. The selected employee will be required to complete a Standard Form 85P, Questionnaire for Public Trust Positions, in order to have the appropriate investigation conducted, unless the employee has been previously certified eligible to occupy a position at this level.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The following knowledge, skills, and abilities are necessary to perform the duties of the position:
Ability to use knowledge of SSA programs, regulations, procedures and policies to lead, advise, and provide guidance to technicians.
Ability to analyze, research and evaluate data to make decisions or determinations.
Ability to communicate effectively orally and in writing.
Ability to lead, plan, organize and manage multiple priorities.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
In accordance with OPM's new resume guidance, USAJOBS will not accept resumes longer than 2 pages. You may upload additional documents, such as the SSA-45, by selecting the "other documents" option in USAJOBS. Once your application transfers to the agency application system, assign your uploaded documents to the appropriate document types. Each required document type must have at least one supporting document assigned (i.e.., we recommend assigning your SSA-45 as "SSA-45"). If the document you need is not reflecting in the available documents, you may upload it directly into the agency application system.
The following section provides information on supporting documentation that must be submitted.
Resume/SSA-45
Your Resume or SSA-45 must provide all of the information necessary to make qualifications determinations (e.g., all experience related to your qualifications for this position, full performance level of your current position, the dates at each grade level of your current or prior career-ladder position(s), etc.). These documents will be referred to the selecting official if you are eligible for the best qualified list. Employees' Official Personnel Folders will not be reviewed.
Your Resume or SSA-45 must specifically demonstrate, in your own words, the possession of the required experience related to the minimum qualifications, selective placement factors and/or evaluation criteria. Information that is copied or restated language from the vacancy announcement, rating criteria, KSAs and/or position description will not be considered. If this occurs, you may lose consideration for one or more grade levels or found ineligible.
Applicants for Non-Competitive Consideration Only - SF-50 that provides information on the appointment authority under which you were hired (See "Additional Information" section regarding Noncompetitive Consideration).
Please follow all instructions carefully. Errors or omissions may affect your eligibility. When answering the questionnaire, remember that your experience is subject to verification by the selecting official. You may be asked to provide specific examples or documentation of experience to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
Notice Concerning Materially False, Fictitious, or Fraudulent Statements
Anything you claim in the occupational questionnaire or in your SSA-45 may be subject to verification. By completing the electronic application process, you are certifying that any statements you make are true, complete, and correct to the best of your knowledge and belief and are made in good faith. Materially false, fictitious, or fraudulent statements or representations are subject to disciplinary action.
To apply for this position, you must provide a complete Application Package which includes:
The Occupational Questionnaire: Click on the Apply Online button to create an account or log into your existing USAJOBS account and follow the prompts to complete the occupational questionnaire.
Additional Required Documents, if applicable (See Required Documents section).
The complete Application Package must be submitted before 11:59 p.m. (ET) on 10/23/2026. Failure to upload any required documents will disqualify your application from consideration.
Individuals with hearing or speech disabilities may use the listed email or 7-1-1 for TTY-based Telecommunications Relay Services to call the listed phone number. Additional Telecommunications Relay Services options are available in each state: https://www.fcc.gov/general/trs-state-and-territories
If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Careers at SSA at Careers@ssa.gov.
APPLYING FROM A PERSONAL COMPUTER OUTSIDE OF WORK
SSA employees may access Internal Vacancies On-Line (IVOL) postings and apply for vacancies from locations outside of SSA (e.g., from home, public computer, etc.). Please use the following link: https://www.ssa.gov/careers/ivol Be sure to forward the link and other application materials (such as the SSA-45) to an email source accessible from outside of SSA (e.g. your personal computer, etc.).Here is a link to the SSA-45: https://inform.ba.ssa.gov/pdfs/ssa45.pdf
Due to our security procedures, our office will not accept any applications submitted via email, standard mail, or facsimile sent directly to the Servicing Personnel Office. Applicants are required to file through the online application process. The email address is listed only for inquiries about the position or the How to Apply process.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account.
Central Processing
6401 Security Blvd
Baltimore, MD 21235-0001
US
Next steps
After all of the applications have been evaluated, you will receive notification via email explaining the status of your application. If you applied incorrectly or submitted an incomplete application, we will be unable to send you an electronic receipt of your application. Please read the How to Apply instructions carefully to ensure that you submit a complete application.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.
Selection interviews may be conducted with one or more of the candidates, but there is no requirement that interviews be conducted. The hiring office will contact candidates directly for interviews. Interviews may be conducted via video conferencing software, if technically feasible. Applicants referred for consideration will receive a final disposition notice after selections have been made.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
In accordance with OPM's new resume guidance, USAJOBS will not accept resumes longer than 2 pages. You may upload additional documents, such as the SSA-45, by selecting the "other documents" option in USAJOBS. Once your application transfers to the agency application system, assign your uploaded documents to the appropriate document types. Each required document type must have at least one supporting document assigned (i.e.., we recommend assigning your SSA-45 as "SSA-45"). If the document you need is not reflecting in the available documents, you may upload it directly into the agency application system.
The following section provides information on supporting documentation that must be submitted.
Resume/SSA-45
Your Resume or SSA-45 must provide all of the information necessary to make qualifications determinations (e.g., all experience related to your qualifications for this position, full performance level of your current position, the dates at each grade level of your current or prior career-ladder position(s), etc.). These documents will be referred to the selecting official if you are eligible for the best qualified list. Employees' Official Personnel Folders will not be reviewed.
Your Resume or SSA-45 must specifically demonstrate, in your own words, the possession of the required experience related to the minimum qualifications, selective placement factors and/or evaluation criteria. Information that is copied or restated language from the vacancy announcement, rating criteria, KSAs and/or position description will not be considered. If this occurs, you may lose consideration for one or more grade levels or found ineligible.
Applicants for Non-Competitive Consideration Only - SF-50 that provides information on the appointment authority under which you were hired (See "Additional Information" section regarding Noncompetitive Consideration).
Please follow all instructions carefully. Errors or omissions may affect your eligibility. When answering the questionnaire, remember that your experience is subject to verification by the selecting official. You may be asked to provide specific examples or documentation of experience to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
Notice Concerning Materially False, Fictitious, or Fraudulent Statements
Anything you claim in the occupational questionnaire or in your SSA-45 may be subject to verification. By completing the electronic application process, you are certifying that any statements you make are true, complete, and correct to the best of your knowledge and belief and are made in good faith. Materially false, fictitious, or fraudulent statements or representations are subject to disciplinary action.
To apply for this position, you must provide a complete Application Package which includes:
The Occupational Questionnaire: Click on the Apply Online button to create an account or log into your existing USAJOBS account and follow the prompts to complete the occupational questionnaire.
Additional Required Documents, if applicable (See Required Documents section).
The complete Application Package must be submitted before 11:59 p.m. (ET) on 10/23/2026. Failure to upload any required documents will disqualify your application from consideration.
Individuals with hearing or speech disabilities may use the listed email or 7-1-1 for TTY-based Telecommunications Relay Services to call the listed phone number. Additional Telecommunications Relay Services options are available in each state: https://www.fcc.gov/general/trs-state-and-territories
If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Careers at SSA at Careers@ssa.gov.
APPLYING FROM A PERSONAL COMPUTER OUTSIDE OF WORK
SSA employees may access Internal Vacancies On-Line (IVOL) postings and apply for vacancies from locations outside of SSA (e.g., from home, public computer, etc.). Please use the following link: https://www.ssa.gov/careers/ivol Be sure to forward the link and other application materials (such as the SSA-45) to an email source accessible from outside of SSA (e.g. your personal computer, etc.).Here is a link to the SSA-45: https://inform.ba.ssa.gov/pdfs/ssa45.pdf
Due to our security procedures, our office will not accept any applications submitted via email, standard mail, or facsimile sent directly to the Servicing Personnel Office. Applicants are required to file through the online application process. The email address is listed only for inquiries about the position or the How to Apply process.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account.
Central Processing
6401 Security Blvd
Baltimore, MD 21235-0001
US
Next steps
After all of the applications have been evaluated, you will receive notification via email explaining the status of your application. If you applied incorrectly or submitted an incomplete application, we will be unable to send you an electronic receipt of your application. Please read the How to Apply instructions carefully to ensure that you submit a complete application.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.
Selection interviews may be conducted with one or more of the candidates, but there is no requirement that interviews be conducted. The hiring office will contact candidates directly for interviews. Interviews may be conducted via video conferencing software, if technically feasible. Applicants referred for consideration will receive a final disposition notice after selections have been made.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
