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Guest Services Representatives

Department of the Air Force
Headquarters, Air Force Reserve Command

Summary

This position will be assigned to the Duke Field Inn on Duke ARB, FL. The primary purpose of this position is to provide front desk, guest services support for lodging operations.

The is a regular part-time position, which means you are eligible for benefits and guaranteed to work at least 20 hours per week. Employees will be eligible to use the fitness center, lodging, and other activities. Position requires working irregular schedules, to include weekends, holidays, and all shifts.

Overview

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Accepting applications
Location
FEW vacancies in the following location:
Work site options
Telework eligible
No
Remote job
No
Relocation expenses reimbursed
No
Salary
$16 - $21.85 per hour
Pay scale & grade
NF 1
Promotion potential
None
Pay scale and grade determines the salary of the job.
Work schedule
Part-time
Travel Required
Not required
Appointment type
Permanent
Occupations and job series
Supervisory status
No
Federal service type
This job is in the Competitive Service
Represented by a union
No
Drug test
No
Security clearance
Not Required
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
26-9JFSV459982
Control number
887054400

This job is open to

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Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

Duties

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  • Receives and confirms room reservations by letter, telephone, email, or personal contact.
  • Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed.
  • Ensures that only authorized patrons use government-sponsored quarters.
  • Calculates and posts charges to patrons' accounts and balances totals with control records.
  • Accepts payment, makes change, and presents departing guests checkout statements.
  • Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.
  • Maintains current checkout list.
  • Maintains and sells sundry sales items to patrons.
  • Maintains a professional appearance and demeanor at all times.
  • Ensures required information is received from guest and entered into guest folio.
  • Prints backup reports from property management system.
  • Ensures housekeeping status of rooms is updated.
  • Records and notifies appropriate person/organization of maintenance problems reported by guests.
  • Ensures front desk area and lobby remain clean.
  • Processes Night Audit procedures and closes credit card machines nightly.
  • Maintains the lost and found program.
  • Ensures that customer service is the first priority.
  • Performs other related duties as assigned.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13080170

Requirements

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Conditions of employment

  • This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.
  • This position requires the incumbent to complete a background investigation with favorable results.
  • Must meet state and legal age requirement for sale of alcoholic beverages

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 10/14/2026

Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience: Experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Ability to read, speak, and write English. Must meet state and legal age requirement for sale of alcoholic beverages.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Additional information

  • Individual must fully meet qualification/eligibility/background requirements for this position
  • Male applicants born after December 31, 1959 must be registered for Selective Service
  • Direct deposit is required
  • Satisfactorily complete an employment verification (E-Verify) check
  • A probationary period may be required
  • Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD)
  • Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
  • Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
  • Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and supporting document will be evaluated against the qualifications of the position.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.

Headquarters, Air Force Reserve Command

Thank you for considering employment with Air Force Services Non-Appropriated Funds (NAF).

Duke Field is located just outside Crestview, Florida, only 30 minutes from the beautiful white-sand beaches of Walton and Okaloosa Counties. With sunny weather year-round, you can enjoy a variety of outdoor activities, relax on the beach, or drive just 45 minutes west to catch an AAA baseball game and cheer on the hometown team, the Blue Wahoos.

Airports in Panama City Beach, Fort Walton Beach, and Pensacola provide convenient travel options, while nearby I-10 offers easy access for weekend getaways.

Duke is a growing installation with new opportunities emerging every day. Come be part of our team and see where your career can take you!

Agency contact information

AF Reserve Command NAF HR Office
Email
AFSVC.VIORH.NAFHROffice@us.af.mil
Address
Duke Field Sustainment Services Flight
AFSVC/VIRF AFRC HR
2261 Hughes Ave, Suite 156
Lackland AFB, TX 78236-9852
US

Visit our careers page

Learn more about what it's like to work at Headquarters, Air Force Reserve Command, what the agency does, and about the types of careers this agency offers.

http://www.facebook.com/dukefieldservices

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