This position is located in Boston, MA, Norfolk VA, Oakland, CA and/or the Seattle, WA field offices. As a Management and Program Analyst (Operations Manager) you will plan, oversee, and coordinate numerous operational and administrative functions that increase the efficiency and effectiveness of the assigned field office and the entire agency.
Summary
This position is located in Boston, MA, Norfolk VA, Oakland, CA and/or the Seattle, WA field offices. As a Management and Program Analyst (Operations Manager) you will plan, oversee, and coordinate numerous operational and administrative functions that increase the efficiency and effectiveness of the assigned field office and the entire agency.
As a Management and Program Analyst (Operations Manager), PT, 0343, 3, your typical work assignments may include the following:
Analyzes policies and procedures in order to increase efficiency and implements resulting improvements. This includes identifying data sources and analyzing and presenting data in a variety of formats to diverse audiences at all levels of the organization.
Assesses and develops policies and procedures regarding resource utilization, organization, mission and functions, work measurement, workload analysis, and productivity measurement;
Collaborates with key leaders and managers to examine programs and operations and develop strategic objectives and business plans that focus on improving program performance and achieving outcomes;
Lead Field Operations task teams in support of the national responsibility (such as budget, property, time and attendance management, training, and security);
Serves as project manager to execute a variety of ongoing and special projects that may affect any office function and may cross organizational lines;
Oversees staff assigned to provide a wide variety of GAO-wide business processes and administrative and support services and processes that enable the field office to function optimally by assigning work and establish priorities;
Serves as the Security Officer for a field office's physical and information security programs and processes.
You must meet all qualification requirements before the announcement closes.
Qualifications
You may qualify at the BAND III level, if you fulfill the following qualification requirement:
Applicants must have one year (52 weeks) of specialized experience at the next lower level/band, equivalent to the CS-II, PT-II, PE-IIA/B
or GS-13 grade level in the Federal service which has equipped the applicant with the skills and knowledge to successfully perform the duties of the position.
Specialized experience is defined as experience overseeing and performing a wide variety of administrative functions and services such as handling routine building maintenance issues, applying physical and information security policies and procedures, and/or monitoring, maintaining, and reconciling an office budget.
Prior professional experience must demonstrate the ability to plan, organize, and control work involving diverse administrative activities, as well as the ability to gain cooperation and coordinate the work of others. Customer service skills as well as written and oral communication skills are also required.
Additional information
Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying to a job.
What is required in the resume?
Resumes submitted for federal jobs are required to have:
Contact Information-your name and the best way to contact you.
Relevant work experience-Job experience should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how your previous work experience relates to and helps you meet the required qualifications in the GAO job announcement to which you are applying.
Education, certifications or licensures-If the job announcement requires any education, certifications or licensures, make sure you include the required information on the resume.
OPTION FOR ADDITIONAL SELECTIONS: Based on the staffing needs, additional selections may be made through this vacancy announcement.
Travel and relocation expenses will not be paid for by the GAO.
REASONABLE ACCOMMODATION: GAO provides reasonable accommodations to applicants and employees with disabilities. To request accommodation, please email ReasonableAccommodations@gao.gov.
The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
If you meet the qualification requirements stated above, you will be further rated based on your responses to the vacancy questions. Please make sure that your responses to the vacancy questions are supported in your resume. Please follow all instructions carefully. If you provide incomplete answers, fail to provide a narrative response to any vacancy question(s) that requires further explanation, or if your response to a vacancy question is "see resume", your rating may be affected or you may be determined ineligible.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Data Management, Leading Others, Oral Communication, Product Evaluation, and Technical Competence
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you must submit a complete Application Package which includes:
RESUME:You are encouraged to use the USAJOBS resume builder to create your resume. In describing your experience, please be clear and specific. In addition to describing duties performed, you must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week. We will not make assumptions regarding your experience. Failure to provide this information may result in disqualification.
SF-50: You must submit a copy of your most recent Notification of Personnel Action (SF-50) that indicates your position information (i.e. title, series, grade). Do not submit awards.
If you fail to submit any of the documentation listed above your application will be considered incomplete and will result in loss of consideration.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
- Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you are unable to apply online, please contact Melody Moses at mosesmm@gao.gov or 000-000-0000 by 4 p.m. on the closing date of the announcement.
For technical issue with USAJOBS: Please refer to the USAJOBS help page.
Government Accountability Office
Human Capital Office
441 G Street NW
Washington, DC 20548
US
Next steps
After the closing date of this announcement, GAO's Human Capital Office will conduct an evaluation of your qualifications by reviewing your assessment questionnaire and resume to complete an analysis. Please be as complete and thorough as possible. If your application is rated "best-qualified," your name will be referred to the selecting official for consideration. At this point you may be contacted for an interview.
If you do not meet the key requirements and/or basic qualifications or you fail to submit all required application materials, your application will not be considered.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you must submit a complete Application Package which includes:
RESUME:You are encouraged to use the USAJOBS resume builder to create your resume. In describing your experience, please be clear and specific. In addition to describing duties performed, you must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week. We will not make assumptions regarding your experience. Failure to provide this information may result in disqualification.
SF-50: You must submit a copy of your most recent Notification of Personnel Action (SF-50) that indicates your position information (i.e. title, series, grade). Do not submit awards.
If you fail to submit any of the documentation listed above your application will be considered incomplete and will result in loss of consideration.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
- Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you are unable to apply online, please contact Melody Moses at mosesmm@gao.gov or 000-000-0000 by 4 p.m. on the closing date of the announcement.
For technical issue with USAJOBS: Please refer to the USAJOBS help page.
Government Accountability Office
Human Capital Office
441 G Street NW
Washington, DC 20548
US
Next steps
After the closing date of this announcement, GAO's Human Capital Office will conduct an evaluation of your qualifications by reviewing your assessment questionnaire and resume to complete an analysis. Please be as complete and thorough as possible. If your application is rated "best-qualified," your name will be referred to the selecting official for consideration. At this point you may be contacted for an interview.
If you do not meet the key requirements and/or basic qualifications or you fail to submit all required application materials, your application will not be considered.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
