The position description number for this position is PD02D252. A summary of the major duties are listed below. You may also view the full position description on the Agency intranet at the following link: PD Search
Plans, analyzes, designs, develops and implements software test engineering services and technology for SSA programmatic administrative and management information systems. Serves as a principal planner and advisor to the Systems top management.
The position description number for this position is PD02D252. A summary of the major duties are listed below. You may also view the full position description on the Agency intranet at the following link: PD Search
Plans, analyzes, designs, develops and implements software test engineering services and technology for SSA programmatic administrative and management information systems. Serves as a principal planner and advisor to the Systems top management.
Employees not in Woodlawn will be outstationed to their current duty station. Salary will be based on that duty station.
Resumes exceeding two pages in length will not be considered. Visit the 'Required Documents' section below for more information.
Your SSA-45/resume must provide sufficient experience, knowledge, skills, abilities, and proficiency of any required competencies to perform the specific position for which you are applying. Your SSA-45/resume is the key means we have for evaluating your experience, education, knowledge, skills, abilities and competencies as they relate to this position. Your resume and supporting documents must specifically address the evaluation criteria for the position. Describe duties you perform (not just knowledge, skills and abilities) as they relate to the specialized experience required for this position. Be clear, accurate and specific when describing your experience; e.g., list all positions separately, include full start and stop dates for each position, your component and grade, and a comprehensive description the relevant duties you performed in each position.
YOUR RESUME OR SSA-45 MUST INCLUDE YOUR OFFICIAL DUTY STATION AND YOUR COMPONENT (DC-LEVEL DOWN TO OFFICE-LEVEL) OR YOU MAY BE FOUND INELIGIBLE.
This information is instrumental in determining the highest quality candidates to be referred to the Selecting Official. Please submit a thorough SSA-45/resume that directly relates to this position. If your application materials do not demonstrate the knowledge, skills, abilities, experience needed for this position, your application will be ineligible for consideration.
To qualify for the 2210 IT Specialist series, the applicants must demonstrate the following competencies:
Attention to Detail (Level 4, Advanced) - Is thorough when performing work and conscientious about attending to detail.
Customer Service (Level 4, Advanced) - Works with clients and customers (that is, any individuals who use or receive the services or products that your work produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; know about available products and services; and am committed to providing quality products and services.
Oral Communication (Level 3, Intermediate)- Express information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); make clear and convincing oral presentations; listen to others, attend to nonverbal cues, and responds appropriately.
Problem Solving (Level 4, Advanced)- Identify problems; determine accuracy and relevance of information; use sound judgment to generate and evaluate alternatives, and to make recommendations.
Teamwork (Level 4, Advanced)- Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
Technical Competence (Level 4, Advanced)- Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
Information Management (Level 4, Advanced)- Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
Interpersonal Skills (Level 4, Advanced)- Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations
Decision Making (Level 3, Intermediate) - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.To qualify at the GS-14 level, you must have specialized experience at the GS-13 level, or equivalent. This experience must demonstrate proficiency in the following:
1. Leading complex analysis to address hardware, software, and user access configuration issues related to laptops, meeting room equipment, Active Directory, SAM, and Microsoft Exchange. Providing advanced IT admin tools management and resolving complex end-user support.
2. Conducting thorough assessments of current customer service delivery processes to identify areas for improvement. Researches, evaluates, and plans for the implementation of new solutions, while providing training and support to IT staff to maximize adoption and enhance overall customer satisfaction.
3. Leading end-to-end projects, including requirements gathering, resource allocation, and coordination with cross-functional teams. Ensures timely and successful implementation of software upgrades, hardware deployments, and peripheral refreshments to meet client needs and organizational objectives.
4. Clearly and effectively communicates by conveying complex technical concepts in both written and verbal formats to audiences with varying levels of technical expertise.
This job does not have an education qualification requirement.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
You will be evaluated for this job based on how well you meet the qualifications above.
Applicants will be rated based on the following knowledge, skills, and abilities:
The following section provides information on supporting documentation that must be submitted.
We encourage you to submit a two-page resume for OPM compliance, as well as the SSA-45 under "Other," to ensure that all your qualifications are fully considered.
SSA-45 (all applicants)
SF-50 that provides information on the appointment authority under which you were hired (applicants for Noncompetitive Consideration due to a Special Hiring Authority only)
Your SSA-45 must provide all of the information necessary to make qualifications determinations (e.g., all experience related to your qualifications for this position, full performance level of your current position, the dates at each grade level of your current or prior career-ladder position(s), etc.). These documents will be referred to the selecting official if you are eligible for the best qualified list. Employees' Official Personnel Folders will not be reviewed.
Your SSA-45 must specifically demonstrate, in your own words, the possession of the required experience related to the minimum qualifications, selective placement factors and/or evaluation criteria. Information that is copied or restated language from the vacancy announcement, rating criteria, KSAs and/or position description will not be considered. If this occurs, you may lose consideration for one or more grade levels or found ineligible.
Please follow all instructions carefully. Errors or omissions may affect your eligibility. When answering the questionnaire, remember that your experience is subject to verification by the selecting official. You may be asked to provide specific examples or documentation of experience to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
Notice Concerning Materially False, Fictitious, or Fraudulent Statements
Anything you claim in the occupational questionnaire or in your SSA-45 may be subject to verification. By completing the electronic application process, you are certifying that any statements you make are true, complete, and correct to the best of your knowledge and belief and are made in good faith. Materially false, fictitious, or fraudulent statements or representations are subject to disciplinary action.
To apply for this position, you must provide a complete Application Package which includes:
After all of the applications have been evaluated, you will receive notification via email explaining the status of your application. If you applied incorrectly or submitted an incomplete application, we will be unable to send you an electronic receipt of your application. Please read the How to Apply instructions carefully to ensure that you submit a complete application.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.
Selection interviews may be conducted with one or more of the candidates, but there is no requirement that interviews be conducted. The hiring office will contact candidates directly for interviews. Interviews may be conducted via video conferencing software, if technically feasible. Applicants referred for consideration will receive a final disposition notice after selections have been made.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
