Clarification from the agency

ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.205) for this occupation.

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Duties include, but not limited to:

• Gathers, analyzes, and compiles program data (e.g., superuser coverage, activity logs, end-user feedback) to identify opportunities to improve training and interventions and support continuous improvement.
• Develops, refines, and standardizes training support materials (e.g., job aids, assessment tools, instructional modules), ensuring materials reflect the latest EHR configuration and facility practices.
• Assesses training needs derived from quality indicators, productivity metrics, audit findings, and workflow observations, and recommends updates to training content and instructional strategies. ?
• Conducts training needs assessments across service lines to identify trends, gaps, and opportunities for improved staff performance in the use of the federal EHR and related informatics systems.
• Supports facility training improvement projects and reviews, including auditing training-related workflows and developing corrective instructional materials.
• Coordinates training logistics, develops training calendars, and maintains communication with facility Logistics/Office of the Director to confirm training-space availability.
• Advises leadership on the effectiveness of existing training strategies and proposes revisions or enhancements to address regulatory changes and evolving system functionalities.
• Prepares detailed reports, briefings, and presentations summarizing analyses, findings, and recommendations for program or process improvements.
• Participates in facility-level and VISN-level workgroups, representing training and workflow-adaptation needs and submitting recommendations for local adaptations to national training content.
• Reviews new or revised national, VISN, and local directives, memoranda, and handbooks related to training and EHR/informatics access administration to identify required local actions.
• Coordinates administrative and training support for the facility's Fellows program, including developing evaluation tools, reporting mechanisms, and monitoring approaches to assess training effectiveness and staff competency.
• Acts as a conduit for incoming actions across staff offices, tracking correspondence to closeout.
• Collaborates with superuser leadership to develop, implement, and maintain the facility's Superuser program.
• Provides administrative and operational support to superuser leadership and the program, including coordinating meetings, preparing presentations and materials, and maintaining program records.
• Perform other related duties as assigned.

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: Work is primarily sedentary, with occasional walking or standing to conduct in-person training sessions.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/05/2026.

You may qualify based on your experience and/or education as described below:

Individual Occupational Requirements (IOR)

• Undergraduate and Graduate Education: Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. OR,

• Specialized Experience GS-5 and above: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/ or coordination of administrative, clinical, or other service activities, and provided knowledge of the following:
  • Missions, organizations, programs, and requirements of health care delivery systems;
  • Regulations and standards of various regulatory and credentialing groups; and
  • Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.

• Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements.
• Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and
• Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: assessing training needs derived from quality indicators, productivity metrics, audit findings, and workflow observations, and recommends updates to training content and instructional strategies; supporting facility training improvement projects and reviews, including auditing training-related workflows and developing corrective instructional materials; reviewing new or revised national, VISN, and local directives, memoranda, and handbooks related to training and EHR/informatics access administration to identify required local actions. OR,
• Education: Successfully completed a Ph.D., equivalent doctoral degree, three (3) full years of progressively higher-level graduate education leading to such a degree, Or LL.M in the related field of the position to be filled (i.e., hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration). The education portion must include courses that demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Education must have been obtained in an accredited college, or university. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. OR,
• Combination: Combinations of successfully completed graduate level education (beyond a master's degree) and specialized experience as described above to meet total experience requirements. The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do to the work of this position (i.e., hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration).

• Demonstrated experience in adult education at a facility-wide or organizational scale, gained in any professional setting.
• Direct experience creating and writing lesson plans and curriculum Experience developing training materials from the ground up Experience designing instructional content tailored to adult learners Experience monitoring training and performance data to identify individuals or groups needing additional support and directing them to appropriate training or resources.
• Change management experience, including adapting and updating training content in response to organizational, policy, or system changes to ensure materials remain current and effective.
• Experience evaluating program effectiveness and adapting curriculum based on learner feedback or performance data.
• Experience coordinating training delivery across a facility or organization.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:

USA Hire Assessments include a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.