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Community Support Operation Manager

Department of the Air Force
Pacific Air Forces

Summary

About the position: This position is Non-appropriated Fund (NAF) and is located at the 18 FSS Community Service Flight on Kadena Air Base, Okinawa, Japan.

Overview

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Accepting applications
Location
Few vacancies in the following location:
Work site options
Telework eligible
No
Remote job
No
Relocation expenses reimbursed
No
Salary
$70,000 - $80,000 per year
Pay scale & grade
NF 4
Promotion potential
None
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
Not required
Appointment type
Permanent
Occupations and job series
Supervisory status
Yes
Federal service type
This job is in the Competitive Service
Represented by a union
No
Drug test
No
Security clearance
Not Required
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
26-8TFSW446231
Control number
886668000

This job is open to

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Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

Duties

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Serves as full assistant to the Community Services Flight Chief supporting a number of diverse recreation activities and over $5M in annual sales and revenues. Assists the flight chief in the effective and efficient operation of recreation activities at Kadena AB. Implements higher level directives, formulates procedures and programs to ensure high standards of food and beverage, recreational, and entertainment/promotional programs. Develops strategic plan/initiatives to improve partnerships with sister services and host nation businesses. Establishes, reviews, and evaluates recreation program planning, food service, purchase of supplies, equipment and resale merchandise. Establishes financial goals commensurate with market analysis of the recreational needs of the community and existing alternatives off base. Assists in budget preparation, analyzes financial results and maintains solid financial condition of the restaurant/lounge, retail, and recreational programming. Coordinates with senior military, civilian leadership and local officials for base wide events and entertainment. Develops plans and programs to generate revenue and meet operating budget goals. Ensures the adequacy of resources needed for continued program operations. Assists in the development of operating and capital budgets. Helps ensure all recreation programs maximize marketing opportunities to ensure successful implementation. Maintains, revises and ensures adherence to a 20-year facility improvement plan and a 5-year implementation plan. Responsible for monitoring non-appropriated and appropriated fund projects through acceptance and completion. Responsible for work force customer service standards and staff training. Responsible for program assessment and makes recommendations to flight chief for program, service and personnel efficiencies. Helps ensure flight personnel are trained, and all personnel payroll regulations are adhered to, and that safety standards are followed. This is a position of Trust.

If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13077876

Requirements

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Conditions of employment

  • This position requires the incumbent to complete a background investigation with favorable results.

Qualifications

Who May Apply: Open to those with SOFA Sponsorship only. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 10/05/2026

The Area of Consideration for this vacancy announcement is US Citizens and legal US residents in Okinawa, Japan. Legal US residents must possess a social security number and be citizens of a NATO country. Must be able to provide documentation proving residence status overseas.

  • Business Based Action
  • Family Member Preference
  • Outside Applicant Veteran
  • Spouse/Widow/Parent of Veteran
  • Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:
Must have experience managing civilian and/or military retail, recreation and food service operations, which provided the knowledge, skills, and abilities necessary to perform the duties described above. Must have knowledge of commercial business system and solutions. Must have experience in planning/analyzing and implementing budget requirements. Must have the ability to make written and oral presentations to a variety of audiences. Must be able to effectively work with management officials at all levels. Must have experience supervising personnel, motivating, and directing a diverse work force.
Other: A Bachelor's Degree or higher with a major in business, recreation, food, or hotel management or a related field is highly desired. Experience developing, defending, implementing or administering APF and NAF budgets is highly desired. Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify.

Additional information

  • Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
  • U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation.
  • All Federal NAF employees are required by PL 104-134 to have salary payments made by electronic funds transfer/direct deposit.
  • Probationary period may be required.
  • Selection is subject to restrictions resulting from hiring preferences and priority consideration eligible.
  • Additional selections may be made from this vacancy announcement for up to 60/90 days after the closing date. Multiple positions may be filled from this announcement.
  • Payment of Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest.
  • LQA is not authorized.
  • Post Allowance is authorized for Regular Full Time employment category.
  • This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
  • Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation. Please contact the servicing HR Office with any questions.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above. Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

Pacific Air Forces

Thank you for considering employment with Air Force Services Non-Appropriated Funds (NAF).

Kadena Air Base is the hub of airpower in the Pacific, and home to the 18th Wing and a variety of associate units. Together they form ("Team Kadena") -- a world-class combat team ready to fight and win from the Keystone of the Pacific. Nearly 18,000 Americans and more than 4,000 Japanese employees and contractors make up Team Kadena. The base's estimated economic impact upon Okinawa's economy is more than $700 million annually.

Agency contact information

Kadena NAF HR Office
Email
18fss.naf.hro@us.af.mil
Address
Kadena Community Services Flight
18 FSS/FSN
OPC 80 BOX 5205
APO AP, AP 96368-5205
US

Visit our careers page

Learn more about what it's like to work at Pacific Air Forces, what the agency does, and about the types of careers this agency offers.

https://kadenafss.com/

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