DHS offers competitive salaries and an attractive benefits package, including health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service- connected disability rating of 30 percent or more.

Primary CBPO Special Retirement Coverage: This is a primary position subject to mandatory retirement under the special retirement provisions for Customs and Border Protection Officers (5 CFR 842.1003, Conditions for Coverage; 5 USC 8425(b) and 5 USC 8335(b), Mandatory Separation; and 5 USC 8412(d), Immediate Retirement). For more information on required years of service and retirement age, click on this link. The CBPO mandatory separation provisions of 5 USC 8425 do not apply to an individual first appointed as a Customs and Border Protection Officer before July 6, 2008.

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All applicants are required to submit a resume. There may be other supporting documents needed at the time of application to verify qualifications, as described below.

Resume: A resume in English is required. It must contain your full legal name, phone number, complete work history, a detailed description of your duties, the dates you performed those duties (using the MM/DD/YYYY format), as well as your hours worked per week. If you are a current or former Federal employee you must include your grade and step information to receive credit for that work experience.
Note: Federal agencies only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Your resume must be uploaded under the "Resume" document type. No additional document types will be reviewed as part of your resume. Visit the CBP.gov website CBP Officer Resume Aid and the USAJOBS Help Center - How do I write a resume for a federal job for further guidance and specific information on required resume formatting.

Are you qualifying based on education? Submit a copy of your college transcript (an unofficial transcript is acceptable at this time) from an accredited institution that contains the qualifying information (e.g., number of credits, degree conferred/awarded and date, etc.). An official transcript will be required prior to entrance on duty. Transcripts must be in English. Education must be from an institution accredited by an agency recognized by the U.S. Department of Education. Education obtained from a foreign university or college is not creditable unless it has been evaluated by an organization that specializes in interpretation of education credentials; see www.naces.org for a listing of some accrediting agencies. If submitting documentation of a foreign evaluation, a transcript is also required. For more information, see Recognition of Foreign Qualifications.
NOTE: If you are qualifying based on Superior Academic Achievement, your submitted transcripts MUST show a degree was conferred/awarded.

Are you qualifying based on federal experience? If you are using federal experience to qualifying, it is highly recommended that you submit your SF-50 "Notification of Personnel Action" for that experience with this application.

Are you a veteran? If you claim veterans' preference you will be required to submit proof of eligibility as appropriate to your preference type. For more information, see Veterans Preference.

• 5-point Preference (TP): Submit DD-214 listing the character of service and either qualifying medal(s) or service period.
• 10-point Preference (CP or CPS): Submit DD-214 listing the character of service and a VA Disability Award letter dated 1991 or later showing the total percentage of the service-connected disability. Submitting an SF-15 with your application is encouraged.
• 10-point Preference (XP): You MUST submit a Standard Form 15, DD-214 listing the character of service, and the required documentation stated on the SF-15.
• Currently Serving: If you are currently serving on active duty, or in the National Guard or Reserves, you can submit a written signed statement from the Armed Forces certifying your dates of service, rank, campaign badge(s) and expeditionary medal(s) (if applicable), expected character of service, type of discharge and anticipated date of separation which must be within 120 days from the closing date of this announcement. Prior to entering on duty, you will be required to provide a final DD-214.

• If you are claiming an age waiver based on Federal law enforcement service, you MUST submit copies of your SF-50s reflecting the beginning date and end date for all creditable Federal civilian (not military) service under Title 5 U.S.C. 8331(20), and Title 5 U.S.C. 8401(17) showing Retirement Code M or O in Block 30 of your SF-50s.
• If you are claiming an age waiver based on Veterans' Preference, you must submit the required Veterans' Preference documents.

Before you apply, it is critical that you acknowledge each of CBP's Conditions of Employment. We expect our employees to uphold these conditions throughout their tenure with CBP. This video will detail each of our main categories: appearance and health; examinations, investigations, and tests; fitness and the academy. The goal of this video is to provide you with upfront knowledge of CBP's expectations - Hiring Process Deep Dive Video: Conditions of Employment

To begin your online application, click "Apply Online" to create a login.gov account or sign in to your existing login.gov account. Your USAJOBS application packet must include a resume and any applicable and/or required supporting documentation. See the Required Documents section for additional information. If you are planning to apply using your phone or tablet, see Browser Compatibility.

Upload your resume under the "Resume" document type. Any other relevant supporting documents should be uploaded under their appropriate document types as mentioned above. Note that only the most recently uploaded version of your resume will be reviewed. Only resumes up to a total of two pages will be accepted. Applicants with resumes exceeding two pages will be removed from consideration.

You may only submit one application for this announcement. Duplicate applications to this announcement will not be considered. It is your responsibility to verify that any information entered or uploaded is received and is accurate. Applicants may not update any part of their application after initial submission. Human Resources will not modify or change any part of your application. Determining your eligibility and qualifications is dependent on the supporting documentation and information provided, which may impact your referral for further consideration. Applications and supporting documentation will not be accepted by mail or email. The email address posted below is for inquiries only.

The vacancy questionnaire includes four short, free-response essay questions. This provides an opportunity for you to highlight your dedication to public service for the hiring manager and agency leadership (or designee(s)). While your responses are not required and will not be scored, we encourage you to thoughtfully address each question. Please provide a response of 200 words or less to each question. You will be asked to certify that you are using your own words and did not use a consultant or artificial intelligence (AI) such as a large language model (LLM) like ChatGPT or Copilot.

Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions. View more information on applying for federal employment.

Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Are you claiming special priority selection rights under the Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP)? You must submit the separation notice from your agency, your most recent performance rating and your most recent SF-50 with your current position, grade level, and duty location.

Next steps

Applicants will be reviewed throughout the announcement open period in the order they were received. You will be notified by email when there is an update to your application status. By submitting your email address in the application, you consent to CBP offices reaching out to you by email to request additional information if necessary.

Per 5 CFR 300, rating determinations made by this agency are subject to applicant reconsiderations upon reasonable demonstration that a second review is necessary. Reconsideration requests will be considered up to 120 days past the closing date of this announcement.

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management guidance, and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment. All agency employees are required to participate in Direct Deposit/Electronic Funds Transfer for salary payments.

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.