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BUSINESS SUPPORT SPECIALIST

Department of Defense
National Defense University
College of Information and Cyberspace (CIC)

Summary

National Defense University (NDU) supports the joint warfighter by providing rigorous Joint Professional Military Education to members of the U.S. Armed Forces and select others in order to develop leaders who have the ability to operate and creatively think in an unpredictable and complex world.

This job announcement uses the USA Hire Assessment to evaluate applicants. For more information, visit USA Hire Assessment

Overview

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Accepting applications
Location
1 vacancy in the following location:
Work site options
Telework eligible
Yes—as determined by the agency policy.
Remote job
No
Relocation expenses reimbursed
No
Salary
$70,623 - $91,815 per year
Pay scale & grade
GS 9
Promotion potential
9
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
Occasional travel - You may be expected to travel for this position.
Appointment type
Permanent
Supervisory status
No
Federal service type
This job is in the Competitive Service
Represented by a union
No
Drug test
No
Security clearance
Secret
Position sensitivity and risk
Noncritical-Sensitive (NCS)/Moderate Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
D-NDU-26-13076142-EB
Control number
886394100

This job is open to

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Clarification from the agency

All US citizens.

Duties

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  • Plans, coordinates, and executes administrative and business operations supporting the academic mission, including scheduling, correspondence, staff actions, and long-range administrative requirements.
  • Coordinates CONUS/OCONUS travel and uses the Defense Travel System (DTS) to prepare travel orders, reservations, itineraries, and travel claims/vouchers in accordance with applicable regulations.
  • Administers records management requirements for assigned organizations, including paper/electronic files, vital records, declassification and document security reviews, annual updates, and archives.
  • Coordinates civilian personnel actions, in/out-processing, evaluations, JTD actions, and civilian time and attendance; prepares and tracks actions for leadership review and approval.
  • Supports special events, distinguished visitors, and guest speakers; assists with supply requisitions/orders and maintains Property Book records for assigned equipment in accordance with University directives.

Requirements

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Conditions of employment

  • Must be a U.S Citizen.
  • Suitable for Federal Employment
  • Registered for Selective Service - Males born after 12-31-59 must be registered or be exempt from Selective Service. (See http://www.ssa.gov/)
  • This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
  • Pay for first time hires to the Federal Government will typically be set at step 1 salary range for their respective grade level.
  • Must be able to obtain and maintain a Secret security clearance

Qualifications

You must meet the minimum qualification requirements as stated in the Office of Personnel Management (OPM) Operating Manual, Qualification Standards for General Schedule Positions, http://www.opm.gov/qualifications/Standards/group-stds/gs-prof.asp.

Specialized experience is defined as:

For the GS-9: You must have one year of specialized experience equivalent to at least the next lower grade, GS-7. Specialized experience must be documented in your resume.Specialized experience includes: Performing administrative and business support functions such as coordinating office operations and schedules; preparing, reviewing, and routing correspondence and staff actions; supporting personnel, travel, records, events, supply/property, and time-and-attendance activities; applying administrative policies and procedures; and gathering and analyzing information to resolve administrative problems and improve office processes.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of Education for Specialized Experience: For the GS-9: Two full years of progressively higher level graduate education, Master's or equivalent graduate degree, may be substituted to meet the specialized experience requirement.

If you are using education to substitute for the specialized experience, you must submit transcripts at the time you apply.

Combinations of successfully completed graduate level education and experience may be used to meet total experience requirements.

Official Transcripts: If the position you are applying for has a positive degree requirement or education forms the basis for qualifications (i.e. you would not qualify without the education obtained), you MUST submit transcripts with your application.

    • Official transcripts are not required at the time of application outside of what is outlined above; however, official transcripts must be verified PRIOR to appointment.
    • An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation.
  • FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in a conventional U.S. education program. It is your responsibility to provide such evidence when applying or prior to appointment as outlined above.
    • Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. You must provide a copy of the letter containing the results of the equivalency evaluation upon request. Failure to provide such documentation when requested will result in lost consideration.
For more information regarding evaluation of foreign education for federal employment, please visit the U.S. Department of Education

Additional information

NDU has a comprehensive benefits package that includes retirement, social security, and thrift savings plan (TSP); health, life, and long-term care insurance; paid vacation, sick leave, and holidays. NDU employees enjoy flexible work schedules, transit subsidy and enhanced telework opportunities.

  • Our complete benefits package is one of the most comprehensive found in either government or private sector. These extraordinary benefits encompass health, pay, work/life balance, growth & learning.
  • Selections are subject to restrictions resulting from DoW Program for Stability of Civilian Employment.
  • We may use this announcement to fill additional vacancies within 90 days of the closing date.
  • Accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
  • This position is not covered by a bargaining unit.
  • This position is Non-Exempt from the Fair Labor Standards Act.
  • Interagency Career Transition Assistance Program (ICTAP) Priority Consideration: You must be well qualified for the position to receive special selection priority under the ICTAP. A qualified ICTAP eligible achieving a score of 90 or above will be considered well qualified. You must submit a Separation-Reduction in Force (RIF) SF-50; a RIF Notice showing separation within the past year (or declining a management directed reassignment outside the commuting area, or a Termination of Disability Notice from OPM) and most recent performance appraisal. For more information, go to: http://www.opm.gov/rif/employee_guides/career_transition.asp#ictap. NOTE: If you have never worked for the Federal Government, you are NOT ICTAP eligible.?
  • Retired Civil Service Employee: Employment of retired Federal employees receiving an annuity is subject to the requirements of the Department of Defense (DoD) policy guidance. See DoD Instruction 1400.25, Volume 300, at https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/1400.25-V300.pdf

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IMPORTANT NOTE - YOU MUST FOLLOW ALL APPLICATION INSTRUCTIONS CAREFULLY. ERRORS OR OMISSIONS MAY AFFECT YOUR RATING.
Your application will be evaluated and rated under the Category Rating and Selection Procedures. We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. Please follow all instructions carefully. Errors or omissions may affect your rating. Eligible candidates will then be placed for selection consideration into 3 categories as described below:

  1. Best Qualified Category - Exceeds the minimum qualification requirements and demonstrates a high level of proficiency in the job-related competencies based on the answers to the occupational questionnaire.
  2. Highly Qualified Category - Exceeds the minimum qualification requirements and demonstrates proficiency in some of the job-related competencies based on the answers to the occupational questionnaire.
  3. Qualified Category - Meets the minimum qualifications as described in the Qualifications section of this announcement
  • Administration and Management
  • Planning and Organizing
  • Written and Oral Communication
  • Customer Service / Interpersonal Skills
  • Technical and Administrative Problem Solving
You can preview the Assessment Questionnaire here: https://apply.usastaffing.gov/ViewQuestionnaire/13076142

The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Criminal History Inquiries- If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency @ dfas.indianapolis-in.zh.mbx.ssc-cc@mail.mil.

National Defense University

Agency contact information

HR Customer Care Center
Phone
(317) 212-0454
Email
dfas.indianapolis-in.zh.mbx.dfasmeritcc@mail.mil
Address
National Defense University
300 5th Avenue Bldg 62
Washington, DC 20319
US

Visit our careers page

Learn more about what it's like to work at National Defense University, what the agency does, and about the types of careers this agency offers.

http://www.ndu.edu/

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