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IT Specialist (SYSANALYSIS/APPSW)

Department of Commerce
Patent and Trademark Office
OCIO- BPDO - Trademark Product Delivery Branch

Summary

We need your expertise! Our mission here in the Trademark Product Delivery Branches is to promote the use of new technology, innovative solutions, and experience design practices across business product delivery teams. In the Trademark Product Delivery Branches, you can work with product teams by performing defined portions of systems analysis, building application software, testing, documentation, automation, implementation, and operational support work for USPTO business products and systems.

Overview

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Accepting applications
This job will close when we have received 150 applications which may be sooner than the closing date. Learn more
Location
3 vacancies in the following location:
Work site options
Telework eligible
Yes—Situational Telework
Remote job
No
Relocation expenses reimbursed
No
Salary
$70,623 - $158,322 per year
Pay scale & grade
GS 9 - 13
Promotion potential
13
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
Not required
Appointment type
Permanent
Occupations and job series
Supervisory status
No
Federal service type
This job is in the Competitive Service
Represented by a union
No
Drug test
No
Security clearance
Not Required
Position sensitivity and risk
Moderate Risk (MR)
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
TMCO - BPDO-26-13065397-MP
Control number
885863700

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Duties

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The physical worksite for this position is located in Alexandria, Virginia. Presence at the Alexandria, VA campus is required for this role, as it includes on site functions that must be performed in person. Position may be eligible for situational telework in accordance with agency policy/business unit discretion. The agency currently allows for 52 hours of telework per leave year.

This position is for you if...

  • You are eager to perform systems analysis of business and technical requirements, user needs, system functionality, interfaces, data flows, and operational requirements for assigned applications and systems.
  • You enjoy designing, developing, modifying, testing, integrating, implementing, and maintaining application software and system components using established software development, Agile, and DevSecOps practices.
  • You enjoy the challenge of troubleshooting application, system, integration, and production issues; analyzing technical information to identify causes, recommend solutions, and support reliable system operations.
  • You would like to be able to support modernization, automation, and emerging technology initiatives, including evaluating and integrating artificial intelligence enabled tools and capabilities into assigned products and systems.
  • You enjoy coordinating with customers, product teams, cybersecurity personnel, contractors, and other stakeholders; prepares technical documentation and providing technical guidance and recommendations appropriate to the grade level.

Requirements

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Conditions of employment

  • Applications will only be accepted from United States Citizens and Nationals.
  • Your resume and question responses must demonstrate the job-related competencies.
  • You must meet the definition of specialized experience.
  • Required to pass a background investigation and fingerprint check.
  • Must be registered for Selective Service, if applicable (www.sss.gov).
  • If selected, you may be required to complete a one year probationary period.
  • You must meet all qualification requirements upon the closing date of this announcement.
  • Suitable for Federal Employment
  • Time-in-grade/band requirements must be met by the closing date of the announcement.

Qualifications

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at Competency-Based Qualification Standard for the Information Technology Management Series, 2210.


Specialized experience is experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, you must possess one full year (52 weeks) of specialized experience equivalent to the next lower grade level.

GS-09: For this position, the next lower grade level is a GS- 07. Specialized experience for this position includes:

  • Assisting with gathering, reviewing, or documenting business, functional, or technical requirements for information systems, applications, or software components. AND
  • Supporting the design, development, configuration, testing, implementation, or maintenance of application software components or system features using established methods and procedures. AND
  • Assisting with troubleshooting routine application, system, or production support issues by reviewing logs, error reports, defects, or other technical information and documenting or testing potential solutions. AND
  • Supporting Agile, DevSecOps, software testing, automation, or product delivery activities, such as developing test cases, documenting results, tracking work items, preparing technical documentation, or assisting with deployment activities.
GS-11: For this position, the next lower grade level is a GS-09. Specialized experience for this position includes:
  • Performing systems analysis for assigned applications, systems, interfaces, or product features by analyzing business or technical requirements, user needs, system functionality, or opportunities for system improvement. AND
  • Supporting the design, development, modification, integration, testing, implementation, or maintenance of application software using software development life cycle, Agile, or DevSecOps practices. AND
  • Analyzing and resolving application, system, integration, or production support issues using technical information such as logs, defect reports, monitoring data, cybersecurity scans, or user feedback to identify causes and recommend corrective actions. AND
  • Supporting software delivery, modernization, or automation efforts by developing or refining user stories, acceptance criteria, test materials, technical documentation, implementation artifacts, or recommendations for system and process improvements.
GS-12: For this position, the next lower grade level is a GS- 11. Specialized experience for this position includes:
  • Planning and carrying out difficult or complex systems analysis or application software assignments involving requirements analysis, system design, development coordination, testing, integration, release support, or production operations. AND
  • Analyzing complex business and technical requirements, system functionality, interoperability, performance, security, data, or operational considerations and developing technical approaches or recommendations for assigned systems or software products. AND
  • Coordinating application software development, testing, troubleshooting, modernization, automation, or implementation activities across multiple stages of the product delivery or software development life cycle. AND
  • Providing technical advice or recommendations to customers, product teams, stakeholders, contractors, or other IT specialists regarding application software, systems analysis, DevSecOps, system performance, security, or technical problem resolution.
GS-13: For this position, the next lower grade level is a GS- 12. Specialized experience for this position includes:
  • Independently leading or performing complex systems analysis and application software work involving business and technical requirements, system architecture, interfaces, data flows, system interdependencies, security considerations, performance, and operational constraints. AND
  • Coordinating or performing complex application software development, systems integration, testing, modernization, or production support activities across the software development life cycle and recommending solutions to difficult technical problems. AND
  • Providing senior-level technical advice, guidance, and recommendations to managers, product owners, stakeholders, contractors, or technical teams regarding system design, software development, DevSecOps practices, modernization, security, risk mitigation, or emerging technology implementation. AND
  • Leading or coordinating resolution of complex application, system, integration, or production issues; identifying root causes, risks, dependencies, and technical constraints; and developing corrective actions or alternative technical approaches where established precedents may be limited.

Basic Requirement Competencies: The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the competencies, as defined:

  • Attention to Detail
  • Customer Service
  • Decision Making
  • Information Management
  • Interpersonal Skills
  • Oral Communication
  • Problem Solving
  • Teamwork
  • Technical Competence

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Education may not be substituted for specialized experience at this grade level.

Additional information

Time-in-grade/band requirements must be met by the closing date of the announcement unless eligible for special hiring authority, reinstatement eligible, non-current Federal employee applying as a VEOA eligible which do not require time-in-grade/band.

If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information.

This is a Non Bargaining Unit position.

This is a Public Trust position and has a risk level designation of "moderate".

Background Investigation - If selected for this position, you may be required to complete a Declaration for Federal Employment (OF-306), which includes a fingerprint and credit check, to determine your suitability for Federal employment and to authorize a background investigation.

The USPTO participates in E-Verify. For more information on E-Verify, please visit the Department of Homeland Security Website.

All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.

Relocation Expenses are not authorized and will not be paid.

CTAP and ICTAP candidates will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a "well qualified" rating of 85 out of 100. Information about CTAP and ICTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at: OPM CTAP/ICTAP. CTAP/ICTAP documentation requirements are listed in the 'Required Documents' section of this announcement.

More than one selection may be made from this announcement if additional identical vacancies in the same title, series, grade, and unit occur within 90 days from the date the certificate was issued.

All application materials become the property of the United States Patent and Trademark Office.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

  • Accountability
  • Attention to Detail
  • Customer Service
  • Decision Making
  • Flexibility
  • Influencing/Negotiating
  • Integrity/Honesty
  • Interpersonal Skills
  • Learning
  • Reading Comprehension
  • Reasoning
  • Self-Management
  • Stress Tolerance
  • Teamwork



The USA Hire Assessments includes a cut score based on the minimum level o required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

In addition to the USA Hire Assessment, your resume will be evaluated, using a Panel Review, for evidence of your ability to demonstrate possession of any specialized experience and how well your background and experience relate to the job announcement, required by this position.

The best qualified candidates will be identified for referral to the hiring manager and may be invited for an interview. If referred all relevant documents submitted with your application package will be forwarded to the selecting official, due weight shall be given to performance appraisals and awards in accordance with 5 CFR § 335.103(b)(3), during the interview/selection process conducted by the hiring manager. Falsifying your background, education, and/or experience is cause for not hiring you or for changing your scored responses to questions you've answered, which may affect your overall final score.

To preview the application questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13065397

The United States Patent and Trademark Office is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including sexual orientation), national origin, political affiliation, marital status, disability, genetic information, age, pregnancy, childbirth, or related medical conditions, retaliation for engaging in protected activity, parental status, military service, or other non-merit factors. If you believe that you have been discriminated against and would like to file an EEO complaint, you must do so within 45 days of the date of the alleged discriminatory act. Claims of employment discrimination must be submitted to the attention of the USPTO's Office of Equal Employment Opportunity via email (oeeo@uspto.gov) or phone (571-272-8292).

Patent and Trademark Office

Come work for the Patent and Trademark Office we have been ranked as one of the best places to work in the federal government! The U.S. Patent and Trademark Office (USPTO) has been serving the economic interests of America for more than 200 years. We are responsible for granting US intellectual property rights for patents and trademarks. The USPTO is headquartered in Alexandria, Virginia, and has over 12,000 employees. For more information about the USPTO, please visit the USPTO Jobs Website.

Agency contact information

Syd Williams
Phone
571-272-3393
Email
sydney.williams@uspto.gov
Address
TMCO - Business Product Delivery Office
Office of Human Resources
Mail Stop 171
P.O. Box 1450
Alexandria, VA 22313
US

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