This position is located in Division of Depositor and Consumer Protection, (DCP) and is responsible for providing administrative support in the implementation of strategies to manage knowledge and information as a strategic asset.
Additional selections may be made from this announcement to fill identical vacancies that arise later.
Summary
This position is located in Division of Depositor and Consumer Protection, (DCP) and is responsible for providing administrative support in the implementation of strategies to manage knowledge and information as a strategic asset.
Additional selections may be made from this announcement to fill identical vacancies that arise later.
At the full performance level, major duties include:
Advises in the development, implementation, and evaluation of DCP's Knowledge Management Program. Support the initiation of the development of training, various communications, or other efforts to support DCP goals and initiatives, and to advise in the assessment of the effectiveness of these efforts.
Supports a wide range of administrative functions including but not limited to activities related to processing and managing Professional Learning Accounts (PLA) for DCP personnel; reviewing; addressing and managing requests and information populated in the DCP KMP Mailbox; carrying out administrative tasks related to the production of RAC calls and other similar knowledge sharing events; and reviewing, editing and publishing a wide range of publications including DCP Bulletins and other recurring publications.
Conducts activities to support DCP's communication program to notify staff of changes in regulations, procedures, guidance, or training opportunities.
Coordinates with the DCP Intranet Coordinator to ensure that the DCP website, regulatory calendars, and resources are updated and accurate.
Supports the development, implementation, and assessment of DCP learning and development initiatives.
Provides administrative support that assists in carrying out the Division's innovation and technology-based solutions initiatives to be responsive to the various internal communication needs and fast cycle learning that will allow delivery of information at the right time to the right audience. Takes on a lead role on assigned tasks related to the implementation of innovative and technology-based solutions.
Completion of Confidential Financial Disclosure may be required.
Males born after 12/31/1959, must be registered for Selective Service.
Minimum Background Investigation (MBI) required.
A probationary or trial period may be required.
You must obtain and maintain the required security clearance; failure to do so may result in withdrawal of an offer or removal.
Qualifications
Qualifying experience is credited from private and public sectors, including paid and unpaid service (e.g., Peace Corps, AmeriCorps). Volunteer service builds competencies that translate to paid work. You will receive credit for all qualifying experience. See OPM's General Schedule Qualification Standards for details.
CG-11: Applicants must complete one year of specialized experience equivalent to the CG/GS-9 level or above in Federal service. Specialized experience is defined as: assisting in implementing strategies to support in the identification, management, and sharing of knowledge and information assets; drafting and editing a wide range of publications such as bulletins and newsletters; and assisting senior employees with answering and/or researching inquires related to knowledge and information matters.
OR
Applicants must possess a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to such a degree or an LL.M., if related.
OR
A combination of graduate level education beyond a master's degree or equivalent graduate degree and specialized experience as described above that together meet the qualification requirements for this position.
CG-12: Applicants must complete one year of specialized experience equivalent to the CG/GS-11 level or above in Federal service. Specialized experience is defined as: assisting in implementing strategies to support in the identification, management, and sharing of knowledge and information assets; drafting and editing a wide range of publications such as bulletins and newsletters; answering and/or researching inquires related to knowledge and information matters; and applying communication methods and technologies to disseminate information.
Applicants must have met the qualification requirements within 30 calendar days of the closing date.
Interagency Career Transition Assistance Program (ICTAP) eligible applicants must earn 85 or higher on the online assessment to be determined "well qualified." For information, see, FDIC CTAP/ICTAP.
Resume Content Required for Qualification Determinations
For each position on your resume, include:
Employer name;
Title;
Series and grade (federal jobs only);
Start and end dates (month/year);
Hours per week;
Relevant experience supporting your specialized experience responses.
Education information
Name of school/institution
Completion date
Degree type
Grade point average (GPA)
Important: If your resume is missing these details, your application may be marked incomplete, and you might not be considered for this job.
Do not copy/paste duties or specialized experience from this announcement into your resume; that will not be considered a demonstration of your qualifications.
Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements visit the following websites:
As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period (or 2-year trial period, if applicable) during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
your performance and conduct;
the needs and interests of the agency;
whether your continued employment would advance organizational goals of the agency or the Government; and
whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period (or trial period) your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
After we select a candidate, we may share the remaining list of qualified candidates with other federal agencies. You can opt-in if you want us to share your name, application material and assessment results for similar jobs with other agencies. There is no guarantee of further consideration, and you can continue to explore and apply to other job announcements.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated on application materials, questionnaire responses, and required assessments including a USA Hire Assessment. Cheating may result in removal from consideration.
Below are the competencies you will be assessed on:
Attention to Detail
Customer Service
Decision Making
Flexibility
Integrity/Honesty
Interpersonal Skills
Learning
Reading Comprehension
Reasoning
Self-Management
Stress Tolerance
Teamwork
You do not need to respond separately to these competencies.
Two-page resume showing relevant work experience (paid and unpaid), duties performed, employer name, start/end dates (month/year), hours worked, series and grade (federal jobs only), and education/training (name of school/institution, completion date, degree type, GPA).
Current Federal Employees or Reinstatement Eligibles (Competitive Status): Please upload your most recent SF-50 (Notification of Personnel Action) showing:
Tenure: Permanent or career-conditional (Block 24 = 1 or 2).
Position occupied: Competitive service (Block 34 = 1).
If you are reinstatement eligible, also include the SF-50 that shows your career or career-conditional status.
For noncompetitive consideration, your SF-50 must show the highest grade level (or full-performance level) you previously attained competitively on a permanent basis, and that grade must be equivalent to or higher than the advertised grade.
If applicable: If you are applying under a special hiring authority you must include proof of eligibility with your application. If you do not submit all requireddocuments listed in this announcement, you may be found ineligible, or your consideration may be affected. Please review the list below to determine your eligibility and which document(s) you must submit.
Veterans Employment Opportunity Act (VEOA) and 30% or More Disabled Veteran: Please upload the appropriate documents with your application:
DD-214 (Member Copy 4 or 2) showing your character of service (e.g., honorable or general).
SF-15 (Application for 10-Point Veterans' Preference) and a VA letter confirming your disability rating (for 10-point preference or 30%+ authority).
If you are within 120 days of separation, a certification/statement of service from your branch that shows your service dates, expected separation date, and honorable conditions.
For additional guidance on veterans' hiring authorities (including VEOA and VRA), see OPM's overview and the USAJOBS veterans help page.
Schedule A, Persons with Disabilities: Submit a Schedule A letter on official letterhead, signed by a licensed medical professional, a vocational rehabilitation specialist, or a federal/state/local agency that issues disability benefits. The letter must state you have an intellectual disability, severe physical disability, or psychiatric disability, and that you may be appointed under 5 CFR 213.3102(u).
To view sample Schedule A proof of disability letters, click here.
For more information on this special appointing authority, click here.
Interagency Career Transition Assistance Program (ICTAP): Proof of eligibility if you are a displaced/surplus Federal employee under ICTAP.
Career Transition Assistance Program (CTAP): Proof of eligibility if you are a displaced/surplus FDIC employee under CTAP.
Military Spouses (E.O. 13832): Please upload documentation that shows you meet one of the eligible categories and proof of marriage to the service member: For more information on this authority, click here.
Active-duty spouse: PCS or active-duty orders for your spouse.
Spouse of a 100% disabled veteran: VA letter showing a 100% service-connected disability (and, as applicable, DD-214).
Unremarried widow/widower of a service member killed on active duty: DD-1300 (Report of Casualty) (agencies may also request a death certificate).
Verification of marriage (all categories): e.g., a marriage certificate (or PCS orders listing the spouse's name).
Land Management Eligible: A copy of your most recent Notification of Personnel Action (SF-50 or equivalent) proving your eligibility for appointment under the Land Management Workforce Flexibility Act. This service must have been performed in competitive service, under a time-limited appointment in a Land Management Agency, as defined by P.L. 114-328. For more information, click here.
Interchange Agreement with Other Merit Systems Eligible: Documentation of eligibility as listed in each interchange agreement. For more information on interchange agreements, click here.
Education Documents: Education must be from accredited institutions. For a list of accredited educational institutions, click here. At the time of application and if selected, an official transcript is required. If you attended more than one school, combine multiple transcripts into one document.
Foreign Education: Foreign education must be evaluated by a private organization showing equivalency to accredited U.S. programs. For more information, click here.
To begin, click the "Apply" button and follow the prompts. If you haven't already, register and establish a USAJOBS account. After you register online, click the "Apply" button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click "Submit Application" to complete the application process. You must apply online.
To return to your saved application, log in to your USAJOBS account and click on "Applications" tab. Click on the "Position Title," and then select "Update Application" or "Additional ApplicationInformation" to continue.
You have until 11:59 p.m. ET (Eastern Time) on the closing date (09/30/2026) of this announcement to complete the application process.
Please ensure you have completed the application process by verifying the status of your application on-line to reflect: "Received". Failure to complete the application process will result in an incomplete application and you will not be considered for the position.
If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.
Division of Depositor and Consumer Protection
550 17th St NW
Washington, DC 20429
US
Next steps
You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status."
The Fair Chance Act prohibits inquiries concerning an applicant's criminal history information unless the hiring agency has made a conditional (tentative) offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting the Federal Deposit Insurance Corporation's Human Resources Staffing Policy and Accountability team at FairChanceAct@fdic.gov.
Two-page resume showing relevant work experience (paid and unpaid), duties performed, employer name, start/end dates (month/year), hours worked, series and grade (federal jobs only), and education/training (name of school/institution, completion date, degree type, GPA).
Current Federal Employees or Reinstatement Eligibles (Competitive Status): Please upload your most recent SF-50 (Notification of Personnel Action) showing:
Tenure: Permanent or career-conditional (Block 24 = 1 or 2).
Position occupied: Competitive service (Block 34 = 1).
If you are reinstatement eligible, also include the SF-50 that shows your career or career-conditional status.
For noncompetitive consideration, your SF-50 must show the highest grade level (or full-performance level) you previously attained competitively on a permanent basis, and that grade must be equivalent to or higher than the advertised grade.
If applicable: If you are applying under a special hiring authority you must include proof of eligibility with your application. If you do not submit all requireddocuments listed in this announcement, you may be found ineligible, or your consideration may be affected. Please review the list below to determine your eligibility and which document(s) you must submit.
Veterans Employment Opportunity Act (VEOA) and 30% or More Disabled Veteran: Please upload the appropriate documents with your application:
DD-214 (Member Copy 4 or 2) showing your character of service (e.g., honorable or general).
SF-15 (Application for 10-Point Veterans' Preference) and a VA letter confirming your disability rating (for 10-point preference or 30%+ authority).
If you are within 120 days of separation, a certification/statement of service from your branch that shows your service dates, expected separation date, and honorable conditions.
For additional guidance on veterans' hiring authorities (including VEOA and VRA), see OPM's overview and the USAJOBS veterans help page.
Schedule A, Persons with Disabilities: Submit a Schedule A letter on official letterhead, signed by a licensed medical professional, a vocational rehabilitation specialist, or a federal/state/local agency that issues disability benefits. The letter must state you have an intellectual disability, severe physical disability, or psychiatric disability, and that you may be appointed under 5 CFR 213.3102(u).
To view sample Schedule A proof of disability letters, click here.
For more information on this special appointing authority, click here.
Interagency Career Transition Assistance Program (ICTAP): Proof of eligibility if you are a displaced/surplus Federal employee under ICTAP.
Career Transition Assistance Program (CTAP): Proof of eligibility if you are a displaced/surplus FDIC employee under CTAP.
Military Spouses (E.O. 13832): Please upload documentation that shows you meet one of the eligible categories and proof of marriage to the service member: For more information on this authority, click here.
Active-duty spouse: PCS or active-duty orders for your spouse.
Spouse of a 100% disabled veteran: VA letter showing a 100% service-connected disability (and, as applicable, DD-214).
Unremarried widow/widower of a service member killed on active duty: DD-1300 (Report of Casualty) (agencies may also request a death certificate).
Verification of marriage (all categories): e.g., a marriage certificate (or PCS orders listing the spouse's name).
Land Management Eligible: A copy of your most recent Notification of Personnel Action (SF-50 or equivalent) proving your eligibility for appointment under the Land Management Workforce Flexibility Act. This service must have been performed in competitive service, under a time-limited appointment in a Land Management Agency, as defined by P.L. 114-328. For more information, click here.
Interchange Agreement with Other Merit Systems Eligible: Documentation of eligibility as listed in each interchange agreement. For more information on interchange agreements, click here.
Education Documents: Education must be from accredited institutions. For a list of accredited educational institutions, click here. At the time of application and if selected, an official transcript is required. If you attended more than one school, combine multiple transcripts into one document.
Foreign Education: Foreign education must be evaluated by a private organization showing equivalency to accredited U.S. programs. For more information, click here.
To begin, click the "Apply" button and follow the prompts. If you haven't already, register and establish a USAJOBS account. After you register online, click the "Apply" button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click "Submit Application" to complete the application process. You must apply online.
To return to your saved application, log in to your USAJOBS account and click on "Applications" tab. Click on the "Position Title," and then select "Update Application" or "Additional ApplicationInformation" to continue.
You have until 11:59 p.m. ET (Eastern Time) on the closing date (09/30/2026) of this announcement to complete the application process.
Please ensure you have completed the application process by verifying the status of your application on-line to reflect: "Received". Failure to complete the application process will result in an incomplete application and you will not be considered for the position.
If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.
Division of Depositor and Consumer Protection
550 17th St NW
Washington, DC 20429
US
Next steps
You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status."
The Fair Chance Act prohibits inquiries concerning an applicant's criminal history information unless the hiring agency has made a conditional (tentative) offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting the Federal Deposit Insurance Corporation's Human Resources Staffing Policy and Accountability team at FairChanceAct@fdic.gov.
