Job Summary:

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff. The CAO organization comprises more than 650 technical and administrative staff working in a variety of areas, including information technology, finance, budget management, human resources, payroll, child care, food and vending, procurement, logistics and administrative counsel.

This position is located in the Network Engineering and Operations (Networking) Directorate, House Information Resources (HIR), Office of the Chief Administrative Officer (CAO), U.S. House of Representatives (House). The Networking Directorate provides operational support services to the House that ensure reliable and dependable connectivity to the House Data Network both on the House Campus and to over 820 District Offices as well as numerous Business Continuity and Disaster Recovery (BC/DR) sites, facilities, and mobile capabilities.

Incumbent assists with the network operational support to include problem management and first level diagnostics and/or onsite installation and repair of House of Representatives telecommunications network infrastructure components.  Utilizes software and hardware tools, identifies and diagnoses general problems and factors affecting network performance. Incumbent will also serve as Emergency Communications Center (ECC) designee following detailed policies and procedures set forth by the Chief Administrative Officer in the event of a major catastrophe once informed directly by the United States Capitol Police (USCP).  Incumbent will be proficient and responsible for the immediate notification of all designated House emergency staff via the House Remote Access to Member Paging System, setting up announcements via the Emergency Announcement Recordings Republican and Democratic Cloakrooms, Sergeant-at-Arms Emergency Announcement Recordings, audix broadcast messaging system, setting up of Web posting, sending e-mails to Member designated Blackberry’s, setting up conference calls via instant meeting capabilities for Members, Leadership, and other House staff, upon request. Position does not have managerial responsibilities.

This position may require the ability to work shifts hours to provide 24 hours a day, 7 days a week technical support for the House's information technology infrastructure.

This position does not have supervisory/managerial responsibilities.

**Total number of job openings: 4** 

Primary Duties/Responsibilities: 

• Assist with monitoring the network operational support of the House network infrastructure. 

• Provide network problem management and coordination as “problem coordinator” which includes: logging/tracking problems, first-level diagnostics, on-site support, problem escalation, and problem closure. 

• Provide on-site diagnostic support for all House networks.  Utilizes software and hardware tools, identifies and diagnoses complex problems and factors affecting network performance. 

• Install House network connectivity for Members, Committee, and House support offices. 

• Maintain current diagrams of network components and fiber optic cabling in assigned areas. 

• Maintain and adhere to operational procedures and practices. 

• Provide management status reports as required.  Monitor and advise management of environmental and housekeeping aspects of House wire closets and switch rooms. 

• Assist with Member office moves during every new Congress. 

• Provide 24x7, 7-day week on-site support in response to trouble calls and ECC duties. 

• Perform other official duties as assigned. 

Minimum Qualifications 

• High school diploma or equivalent.   

3 years of experience in: 

• Hands-on experience with standard communication and networking hardware and software, preferably those used within the House.   
• Experience with network monitoring, network problem determination, and customer service.   
• Hands-on experience working with standard wiring schemes, network protocols, and networking components. 
• Experience with Local Area Network (LAN) and Wide area networking components such as routers, switches, hubs, servers, and UPS’s.  
• Flexibility to work the following shifts: 

6:00 am – 2:30 pm  

2:00 pm to 10:30 pm 

10:00 pm to 6:30 am  

Preferred Qualifications: 

• Bachelor’s degree in related field preferred. 
• Cisco Certified Network Associate (CCNA) certification preferred.  

Security Requirement: 

• Must successfully complete a criminal history records check.  
• Employee may be subject to drug testing in accordance with the CAO Drug Free Workplace Plan. 
• This position requires that the applicant must be able to secure and maintain an applicable Federal Government security clearance as deemed appropriate by senior management, which requires U.S. citizenship. We will not submit your application for a clearance unless you are a U.S. citizen. 
• This position requires unescorted access to secure offsite locations which require an identification badge. In order to be approved for the applicable badge, you must be a U.S. citizen.  

**Continued employment is contingent upon satisfactorily completing a criminal history records check (or other applicable security clearance) and a pre-employment drug-test (pre-identified position only).