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Logistics Customer Service Representative - Entry to Mid Level (Maryland)

Department of Defense
National Security Agency/Central Security Service

Summary

NSA is growing by leaps and bounds and is in need of skilled/experienced Facilities and Logistics professionals. NSA currently has several opportunities in Facility Project Management, Electricians, Carpenters, HVAC Mechanics, Property Administrative Officers, and many more.

Overview

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Accepting applications
Location
Many vacancies in the following location:
Work site options
Telework eligible
No
Remote job
No
Relocation expenses reimbursed
Yes—You may qualify for reimbursement of relocation expenses in accordance with agency policy.
Salary
$35,048 - $91,815 per year
Pay scale & grade
GG 1 - 9
Promotion potential
None
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
Occasional travel - You may be expected to travel for this position.
Appointment type
Permanent
Occupations and job series
Supervisory status
No
Federal service type
This job is in the Excepted Service
Represented by a union
No
Drug test
Yes
Security clearance
Top Secret
Position sensitivity and risk
Critical-Sensitive (CS)/High Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
Yes
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
1262759
Control number
885506800

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Duties

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Perform logistics functions including serving as a POC for customers, resolving complaints, and accepting and documenting deliveries and accountable property. Solicit price quotes, verify funding, prepare documentation, maintain databases, and assist customers with logistics processes. Provide oral and written status updates to customers and statistical information to management and business units. Position-specific duties may include one or more of the following: material disposal, property accountability, cargo movement, mail handling, transportation services, and/or travel program administration, assisting with food and retail services, or handling hazardous materials.

Requirements

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Conditions of employment

  • All applicants and employees are subject to random drug testing in accordance with Executive Order 12564.

Qualifications

The qualifications listed are the minimum acceptable to be considered for the position.

Relevant experience must include customer service and working in a logistics environment (for example, material disposal, property accountability, cargo movement, mail handling, transportation services, and/or travel program administration, food and retail services, or handling hazardous materials).

ENTRY/DEVELOPMENTAL
Entry is with a high school diploma or GED and no experience.

FULL PERFORMANCE
Entry is with a high school diploma or GED plus 5 years of relevant experience, or an Associate's degree plus 3 years of relevant experience, or a Bachelor's degree plus 1 years of relevant experience.

Education

If qualifying with a degree, degree must be in Business, Logistics, or Facilities Management.

Additional information

Pay: Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position.

Salary Range: $35,048 - $91,815 (Entry/Development, Full Performance)
Salary range varies by location, work level, and relevant experience to the position.

Training will be provided based on the selectee's needs and experience.

Benefits: NSA offers a comprehensive benefits package.

Work Schedule: This is a full-time position, Monday - Friday, with basic 8hr/day work requirement between 6:00 a.m. and 6:00 p.m. (flexible).

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

General Tasks:

Provide Customer Service

- Provide timely and accurate responses to requests for assistance, information, products, or services.

- Resolve customer concerns, problems, and complaints and provide timely feedback to customers on resolution.

- Evaluate customer satisfaction and adjust service based on trends and analysis.

Working with Others:

- Help or assist coworkers, subordinates, or other employees when needed.

- Work as part of a team.

National Security Agency/Central Security Service

Agency contact information

NSA POC

Visit our careers page

Learn more about what it's like to work at National Security Agency/Central Security Service, what the agency does, and about the types of careers this agency offers.

https://www.nsa.gov/careers/

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