The incumbent fully assumes the duties of the Coach in the Coach's absence and shares those responsibilities on a daily basis. This includes ensuring the continuity of team supervision. This position is the assistant supervisor of one of the teams located within the Veterans Service Center VSC.
Summary
The incumbent fully assumes the duties of the Coach in the Coach's absence and shares those responsibilities on a daily basis. This includes ensuring the continuity of team supervision. This position is the assistant supervisor of one of the teams located within the Veterans Service Center VSC.
This vacancy announcement is open ONLY to current, permanent Veterans Benefits Administration (VBA) employees and current/former VA employees who are CTAP eligible.
Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis.
Ensures that the team's quality and timeliness of service meets performance indicator goals.
Optimizes the cost-effective use of resources to accomplish the team's assigned outcomes.
Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns.
Analyzes and interprets laws, rules and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation.
Monitors leave balances, approves or denies leave requests, and certifies timecards.
Runs production and workload reports.
Communicates with senior management.
Work Schedule: Full Time, Monday - Friday 8:00 am - 4:30 pm. Compressed/Flexible: Not Available. Telework: Yes - This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Veterans Service Representative (VSR) (Assistant Coach); PD02102A Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not Required.
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
your performance and conduct;
the needs and interests of the Agency;
whether your continued employment would advance organizational goals of the Agency or the Government; and
whether your continued employment would advance the efficiency of Federal service.
Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
You must be a U.S. Citizen to apply for this job
Selective Service Registration is required for males born after 12/31/1959
Subject to background/security investigation
Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position.
Selected applicants will be required to complete an online onboarding process.
Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 09/25/2026.
TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.
For a GS-12 position you must have served 52 weeks at the GS-11 level.
If you are a current VBA employee outside of the commuting area seeking reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-12 (or higher) and the promotion potential of your current position must be at least None.
The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below:
GS-12 Grade Level Specialized Experience: Applicantsmust have one year of specialized experience equivalent to at least the next lower grade (GS-11), in the normal line of progression for this occupation in the organization.
Specialized experience is defined as work that involves:
Providing quality assurance or auditor functions related to claims processing and benefit determination;
Adjudicating and authorizing of compensation, pension, and claims;
Providing determination to reconsider claims appeals cases; and Preparing presentations to reconsider claims appeals cases.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.
Physical Requirements: The work normally involves mental rather than physical exertion.
This job does not have an education qualification requirement.
Additional information
The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting your current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
Conflict Management
Influencing/Negotiating
Manages Resources
Partnering
Planning and Evaluating
Additionally, you will be assessed on the following technical competencies (knowledge, skills, abilities, and other characteristics):
TECHNICAL COMPETENCE: Understands and appropriately applies procedures, requirements, regulations, and policies related to specialized expertise (for example, engineering, physical science, law, or accounting); maintains credibility with others on technical matters.
LEADERSHIP: Inspires, motivates, and guides others toward goal accomplishment; coaches, mentors, and challenges subordinates; adapts leadership styles to a variety of situations; models high standards of honesty, integrity, trust, openness, and respect for the individual by applying these values to daily behaviors.
VERBAL COMMUNICATION: Makes clear and convincing verbal presentations to individuals or groups; listens effectively and clarifies information as needed; facilitates an open exchange of ideas and fosters atmosphere of open communication.
WRITTEN COMMUNICATION: Expresses facts and ideas in writing in a clear, convincing and organized manner.
PROBLEM SOLVING: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you must provide a complete Application Package to include the documents detailed below. Resumes may not exceed two pages and must be legible for review of eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume and supporting documentation will be verified. Failure to submit the documents as specified may result in loss of consideration for this job announcement.
Resume:
Contact Information:
Name and how best to contact you, including email address and phone number
Relevant Work Experience:
For each relevant work experience, make sure you include:
Job Title and Employer (including series and grade for any Federal positions)
Start and end dates with month/year (e.g., 05/2019 - 08/2022)
The number of hours you worked per week
Ensure work experience descriptions are aligned with the job announcement and address all required qualifications. Brief descriptions should demonstrate your ability to perform the tasks at the required level as stated in the job announcement
Optional Details:
When relevant, include:
Current Security Clearance
Job-related training
Language skills
Organizations and affiliations
Professional publications
Eligibility for special programs (e.g., military spouses, individuals with disabilities, etc.)
Current Federal Employees:
Your most recent APPOINTMENT SF-50. The most recent 1XX or 5XX SF-50 proving status. This SF-50 should identify your appointing legal authority, position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted).
Your SF-50 reflecting when you entered your highest grade and step (e.g., Within Grade Increase, Promotion, Appointment, etc.) in order to verify time-in-grade requirements.
Current VBA Employees: If you are seeking a reassignment/change to lower grade, you must submit a copy of your most recent appointment SF-50 and an SF-50 that reflects when you entered your highest grade and step as described above.
Additional Documents accepted:
Most recent Performance Appraisal (VA Form 0750)
Award SF-50s
CTAP documentation - RIF notice, SF-50 showing VA employee, and performance appraisal
Please use this checklist to make sure you have included all documents required for your application. You will not be contacted for additional information.
SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):
Most recent SF-50 if you are a current or former Federal employee
An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
Examples of appropriate SF-50's include:
Within grade increases at the highest grade held; or
Promotions with an effective date more than one year old; or
SF-50's at the highest grade held with an effective date more than one year old.
Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job.
Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed.
Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement.
Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.
Helpful Hints for Creating a Two-Page Resume:
Prioritize most relevant and recent experience
Use concise, results focused language
Align language from the job announcement
Focus on demonstrating skills and competencies
Remove outdated or unrelated experience
Use the USAJOBS resume builder
Additional guidance on this new requirement and resume building tools can be found at:
Complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 09/25/2026 to receive consideration. It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/13065193.
To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click Submit My Answers to submit your application package.
Des Moines Regional Benefit Office
210 Walnut St
Des Moines, IA 50309
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you must provide a complete Application Package to include the documents detailed below. Resumes may not exceed two pages and must be legible for review of eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume and supporting documentation will be verified. Failure to submit the documents as specified may result in loss of consideration for this job announcement.
Resume:
Contact Information:
Name and how best to contact you, including email address and phone number
Relevant Work Experience:
For each relevant work experience, make sure you include:
Job Title and Employer (including series and grade for any Federal positions)
Start and end dates with month/year (e.g., 05/2019 - 08/2022)
The number of hours you worked per week
Ensure work experience descriptions are aligned with the job announcement and address all required qualifications. Brief descriptions should demonstrate your ability to perform the tasks at the required level as stated in the job announcement
Optional Details:
When relevant, include:
Current Security Clearance
Job-related training
Language skills
Organizations and affiliations
Professional publications
Eligibility for special programs (e.g., military spouses, individuals with disabilities, etc.)
Current Federal Employees:
Your most recent APPOINTMENT SF-50. The most recent 1XX or 5XX SF-50 proving status. This SF-50 should identify your appointing legal authority, position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted).
Your SF-50 reflecting when you entered your highest grade and step (e.g., Within Grade Increase, Promotion, Appointment, etc.) in order to verify time-in-grade requirements.
Current VBA Employees: If you are seeking a reassignment/change to lower grade, you must submit a copy of your most recent appointment SF-50 and an SF-50 that reflects when you entered your highest grade and step as described above.
Additional Documents accepted:
Most recent Performance Appraisal (VA Form 0750)
Award SF-50s
CTAP documentation - RIF notice, SF-50 showing VA employee, and performance appraisal
Please use this checklist to make sure you have included all documents required for your application. You will not be contacted for additional information.
SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):
Most recent SF-50 if you are a current or former Federal employee
An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
Examples of appropriate SF-50's include:
Within grade increases at the highest grade held; or
Promotions with an effective date more than one year old; or
SF-50's at the highest grade held with an effective date more than one year old.
Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job.
Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed.
Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement.
Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.
Helpful Hints for Creating a Two-Page Resume:
Prioritize most relevant and recent experience
Use concise, results focused language
Align language from the job announcement
Focus on demonstrating skills and competencies
Remove outdated or unrelated experience
Use the USAJOBS resume builder
Additional guidance on this new requirement and resume building tools can be found at:
Complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 09/25/2026 to receive consideration. It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/13065193.
To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click Submit My Answers to submit your application package.
Des Moines Regional Benefit Office
210 Walnut St
Des Moines, IA 50309
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
