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Health System Specialist (National PCMM Coordinator)

Department of Veterans Affairs
Veterans Health Administration
VHA Central Office, AUSH for Clinical Services, Office of Primary Care

Summary

The Health System Specialist serves as National PCMM Coordinator, providing national-level program management, technical expertise, data analysis, oversight, and strategic guidance to ensure the integrity, effectiveness, and continuous improvement of the Patient Centered Management Module (PCMM) across the Veterans Health Administration.

Overview

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Accepting applications
Location
1 vacancy in the following location:
Work site options
Telework eligible
Yes—as determined by the agency policy.
Remote job
No
Relocation expenses reimbursed
No
Salary
$106,437 - $138,370 per year

The salary will be determined upon selection and based on the selected applicant's locality.

Pay scale & grade
GS 13
Promotion potential
None
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
25% or less - You may be expected to travel for this position.
Appointment type
Permanent
Occupations and job series
Supervisory status
No
Federal service type
This job is in the Competitive Service
Represented by a union
No
Drug test
No
Security clearance
Not Required
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
CBZY-13055868-26-LC
Control number
884886600

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Duties

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This Health System Specialist will serve as the National PCMM Coordinator at the VHA Central Office, AUSH for Clinical Services, Office of Primary Care. Through their duties and responsibilities, the incumbent:

  • Provides national-level program management and technical oversight for PCMM, serving as a strategic advisor, subject matter expert, functional leader, and technical authority and recommending solutions to program issues affecting VHA primary care operations.
  • Leads, advises, trains, and supports facility and VISN PCMM Coordinators and other stakeholders to maintain PCMM program and data integrity, resolve application and operational issues, and ensure appropriate data entry, validation, and maintenance.
  • Collects, analyzes, validates, and reports PCMM and health care operational data to evaluate resource allocation, capacity, efficiency, productivity, staffing, workload, and performance and identify opportunities for improvement at facility, VISN, and national levels.
  • Conducts analytical studies and develops reports and recommendations addressing primary care goals, data integrity, workflows, staffing and FTEE, resource management, PCMM policy and business rules, system functionality, and achievement of performance measures.
  • Advises leadership on program performance, risks, and improvement opportunities, providing regular status reports and recommendations concerning PCMM changes, technical or operational issues, and their potential impact on primary care operations.
  • Leads short-, mid-, and long-term special projects and process-improvement initiatives, coordinating stakeholders, identifying and mitigating risks, resolving management problems, and recommending changes to improve efficiency, continuity of care, resource utilization, and customer satisfaction.

Work Schedule: Monday - Friday 8:00AM - 4:30PM
Telework: This position may be authorized for ad hoc telework. Telework eligibility will be discussed during the interview process. Ad hoc is defined as occasional, non-recurring telework.
Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to in person work mandate in their current position. Virtual Work is defined as working outside of the original hiring duty station at a VA owned or leased space.
Return to Office (RTO) Mandate: RTO mandate is in effect and selectees will be required to report to in person work unless they have an approved exception or an exemption. Any approval for an RTO exception, exemption, or extension will occur after the selectee's tentative job offer but before the final job offer.
Position Description/PD#: Health System Specialist (National PCMM Coordinator)/PD305930
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not authorized

Requirements

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Conditions of employment

  • Applicants must be U.S. Citizens to apply for this job.
  • To be considered, applicants must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment which measures critical general competencies required to perform the job.
  • All applicants are subject to background/security investigation.
  • Selective Service Registration is required for male applicants born after 12/31/1959.
  • Physical Requirements: The work of this position does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be used as an acceptable form of identification for employment.
  • As a condition of employment for accepting this position, the selected applicant will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate the selectee's fitness and whether continued employment advances the public interest. In determining whether the selectee's continued employment advances the public interest, we may consider:
    • the selectee's performance and conduct;
    • the needs and interests of the agency;
    • whether the selectee's continued employment would advance organizational goals of the agency or the Government; and
    • whether the selectee's continued employment would advance the efficiency of the Federal service.
  • Upon completion of the selectee's probationary period, their employment will be terminated unless they receive certification, in writing, that their continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements listed below by the closing date of this job announcement, 09/21/2026.

Time-In-Grade Requirement: Applicants who are current VHA employees and have held a GS grade position at any time in the past 52 weeks must meet Time-In-Grade requirement by the closing date of this job announcement. For a GS-13 grade position all applicants must demonstrate that they have served 52 weeks at the GS-12 grade. The grade may have been in any occupation but must have been held in the Federal service. To demonstrate Time-In-Grade, an SF-50 must be attached with the application package. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate the 52 weeks of Time-In-Grade served, and, in that instance, an additional SF-50 may need to be provided. SF-50s issued for awards do not demonstrate Time-In-Grade and should not be submitted. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Individual Occupational Requirement (IOR): All applicants must meet the IOR with one of the following IOR criteria:

Undergraduate and Graduate Education:
Major study in hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration (TRANSCRIPTS REQUIRED).

OR

Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. The work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following:

  • Missions, organizations, programs, and requirements of health care delivery systems;
  • Regulations and standards of various regulatory and credentialing groups; and
  • Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.
OR

Special Provision of In-Service placement: Successful completion of agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included:
  • Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements;
  • Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and
  • Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program.

In addition to the Individual Occupation Requirement (IOR), all applicants must also meet the following:

Specialized Experience Requirement: one (1) year of specialized experience equivalent to at least at least the next lower grade (GS-12) in a normal line of progression for the occupation in the organization. Examples of qualifying specialized experience includes, but is not limited to, the following.
  • Applying advanced knowledge of health care delivery operations to analyze and evaluate complex program processes, including functionality, utilization, business rules, data integrity, resource allocation, capacity, efficiency, and productivity, and develop recommendations that improve program performance.
  • Independently analyzing complex health care program issues using qualitative and quantitative methods, multiple data sources, and health care information systems to identify trends, discrepancies, operational problems, and root causes and recommend corrective actions or process improvements.
  • Planning and conducting analytical studies or evaluations to measure program effectiveness, assess progress toward established goals and objectives, develop or apply performance measures, and translate findings into actionable recommendations for improving health care operations and administrative processes.
  • Advising management and collaborating with multidisciplinary stakeholders to resolve complex program issues, implement improvements, and evaluate the impact of recommendations on PCMM operations, resource management, stakeholder communication, and health care delivery at the facility, network, or national organizational level.

For more information on these qualification standards, please visit the Office of Personnel Management (OPM) website.

Education

There is no educational substitution at the GS-13 grade level but education may be used to meet the IOR for the 0671 series.

Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your educational accreditation here. If you are using foreign education to meet qualification requirements, you must attach a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. Additional information is available here.

Additional information

  • Fair Chance To Compete Act: The Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
  • Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.
  • The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provides eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified, applicants must submit appropriate documentation (a copy of the agency notice, most recent performance rating, and most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be found well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Additional information about ICTAP and CTAP eligibility is available on OPM's Career Transition Resources website.
  • Placement Policy: The posting of this job announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:

  • Technical Competence
  • Technical Problem Solving
  • Data Systems
  • Analytical Thinking
  • Customer Service
Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Veterans Health Administration

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?

Agency contact information

VHA National Recruitment Center
Phone
(844)456-5208
Email
VHANationalRecruitmentCenter@va.gov
Address
VHA Central Office - Clinical Services
810 Vermont Avenue NW
Washington, DC 20420
US

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https://vacareers.va.gov/

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